CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,469 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Again the check engine light came on. This is our 2nd engine and the dealer says it is this new engine that needs to be replaced. The Jeep will idle rough, shift on it's own, all the same transmission issues. And now the parking brake locked up and I had to have it towed home. I assume it is the transimission because it still will throw it in neutral while driving.
I haven't get my recall paperwork to take my SUV to the dealer to repair the transmission software. NHTSA campaign number: 19V447. I know my Cherokee is a Jeep Cherokee 4 cylinder 4X4 but is happening to me as well and I have 2 kids. Is scary when unexpectedly shift into neutral, resulting in a loss of power and raising the risk of an accident. Also the engine will shut off in the middle of the highway. Please help me to get my SUV fixed. This situation is very frustrating since I took it to holt Chrysler dealer at arlington Texas when that situation with the transmission happened the first time and they said that my SUV was not on the recall. Now the dealer does not exist anymore now is classic dealer. So at this point I just need the paperwork in order to get my SUV transmission fixed with the new software. Thanks for everything. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While I was driving down a hill the car dinged and it said service transmission, when I was on flat road after the hill the car was not shifting gears its like it was stuck in a higher gear, if I slowed down it all it would jerk and sputter till I got it going a lil faster, but it would still not change gears
Started car and engine light, transmission light and ecs light came on. It was difficult to put car in reverse and drive. Car was sluggish and would not auto shift into higher gear.
2 issues. (1)) transmission doesn't shift properly. Coming from a higher speed and break ie slowing down and then accelerating there is a delay. The Jeep doesn't know what gear to be in. I have been almost rear ended, honked at, swerved around because the Jeep won't speed up properly. (2) gear shifter lights don't function properly. The gear shifter was already replaced once under factory warranty and the same issue has happened again
- Henderson, NV, USA
Search CarComplaints.com for these popular complaint phrases...
My Jeep expertly three times now while driving 30 to 40 mph automatically shifts into neutral. I get an error message on the dash that tell me basically to stop and restart vehicle. I'm also experiencing all the lights on my shifter are on/red at the same time. The only way to make the shifter lights appear normal is to turn the car off and restart.
While driving service shifter light comes on. When I turn the car off and restart it goes away and then when I start driving it comes on again. It happens sporadically.
Our Jeep Cherokee has had on and off transmission problems for over 3 years. 3 years ago the valve body failed while we were driving leaving us in a vulnerable spot while turning into traffic. The car started bucking, losing power, then gaining it back and flashing lots of dash warnings. We limped the vehicle home and then took it to the dealer. They informed us we had a faulty valve body and replaced it under warranty. 3 weeks ago the same problems started happening when I was backing out of our driveway. I rolled backward into the street and was stranded. I could not go forwards or backwards. After 2 weeks of waiting to get an appointment, we limped it to the dealership. It was revving high and struggling to go the whole way there. At first they diagnosed it at low fluid (which doesn't make sense because there was no leak. They acknowledged the strangeness of the situation. After being told it was running fine and we could probably pick it up the next day, we were suddenly informed that it needs a whole new transmission. It seems these problems are very common for this transmission. In the right circumstance, this could be very dangerous to someone. We were lucky in our situations, but I'd hate to think what could happen if someone suddenly lost power. Chrysler seems to be very aware of this problem and is only offering to cover some of the replacement. It seems that this vehicle, like its V6 counterpart, should be recalled for this very issue. Chrysler's refusal to fix the problem has left people broken down and stranded while also saddling them with thousands of dollars in repairs for a flawed design. Thank you for your time. Have a great day.
Service shifter warning is always showing and doesn't reset. The dealership said this is a known ongoing issue with a lot of Jeep. They said early model shifters are faulty and have to be replaced with a newer model.
The svc light came on. The traction control/all wheel drive/4WD stopped working. I had to pay $2400 to replace transfer case. Come to find out this is very common.
Under recall W47 a software update was done at dealer asked service adviser if this was just a temporary fix until parts were available and was informed that the update to computer was all that was being done even thou under NHTSA recall report 20V-343 it states that differential input splines and transmission output shaft may result in the teeth of the input splines wearing off I feel these parts should be replaced under recall W47 not just a reprogramming of dtcm drive train control module and epb electric park brake software especially since according to report a more robust differential input splines are being used in later models please look into this recall and replace parts that are needed to make vehicle safe to operate again
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA campaign number: 20V343000 (power train) completed at larry H. miller casa Chrysler Jeep located at 9733 coors blvd nw, albuquerque, nm 87114, (505) 633-2050. The contact stated while his wife was approaching a traffic light, the 4-wheel drive service unavailable warning light illuminated. The driver was unable to shift into 4-wheel drive. The vehicle was driven to her residence. The vehicle was taken back to the dealer 3 days later, where it was diagnosed with needing the power transfer unit to be repaired. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 121,664.
Pulling away from a stop sign a loud bang was heard and all forward propulsion was gone. I was able to drift to a safe location but the car would not hold in park it was later found that the splines in the ptu had striped and the transfer case would need replacing. Chrysler knew this could happen and issued a recall that included telling the computer to engage the 4 wheel drive low to engage for forward movement and to engage the parking brake to hold the car when stopped. This is a band-aid. They refuse to repair what they themselves discovered was a design flaw. Ref. ODI# 11340866
The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing, a loud abnormal sound was heard coming from the vehicle. The vehicle loss motive power without warning. The contact parked the vehicle and discovered that the parking brakes failed to engage. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the tailshaft coming into the power transfer unit where the front axle linked to the transmission fractured and detached ceasing forward motion of the vehicle. Once the vehicle was parked, the park pawl failed to stop the vehicle from rolling. The vehicle was towed to hill view motors located at 5309 us-30 E, greensburg, pa 15601, and repaired under NHTSA campaign number: 19V447000 (power train). The manufacturer was notified of the failure. The failure mileage was 142,000.
I drove my 2014 Jeep Cherokee earlier today with no problems and I end up needing to leave later in the evening and the 'service shifter' light came on in my car and all the lights on the shifter light up red. I've had weird things go on like it would hard shift but it was doing that since I got it but didn't think too much because of the cvt trans in it. But when I try to drive my Jeep since the light came on nothing else shows I can't put anything on my dash it was stationary in my drive way when I turned the vehicle on and light showed.
A D V E R T I S E M E N T S
- Garland, TX, USA