CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
15 / 6
Injuries / Deaths:
7 / 0
Average Mileage:
34,382 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Cherokee. While driving 56 mph, the vehicle stalled and a malfunction indicator illuminated. The vehicle was towed to the dealer (lithia Dodge Ram Fiat of las cruces, 860 N telshor blvd, las cruces, nm 88011, (575)-888-3588) for diagnostic testing and repairs. The manufacturer was made aware of the failure. The results of the diagnostic test were unknown. The failure mileage was 20,000.
Vehicle will randomly shut off while in motion. This happened today 7/26/18 and 2 other times this past month. No check engine lights or other warnings. After shutting off nothing on the vehicle works not even hazard lamps.
Vehicle died on main road just over 30000 miles said it was the uconnect. Turns out after a month and a half of them having it they had to replace the transmission. Ruff shifts over accelerates. Suspension right after that. Died on the highway going 55!!! semi truck almost killed my family. Took dealership over a week to even look at it said it was a sensor. Died again 4wheel drive light came on. Said it was a module. Now they say its the rear differential and its on back order and can take up to 2 weeks. This vehicle is not safe. Transmission constantly goes out. Afraid my family will get hurt
Had my Jeep in Thursday last week due to shifting to neutral on highway. They did two software updates said it should be fixed. Was on highway last night and it shifted again into neutral. This appears to be the same issue as the recall, S55/NHTSA 16V-529 from 2016, but it is not fixed properly which can cause lack of forward motion and accidents. Have to again take it back to the Jeep dealer and fight to even get it looked at.
Have been having problems since March, 2015 with the new 9-speed zf automatic transmission dropping out of gear into neutral, not shifting while travelling at highway speed, low speeds, etc. Have taken it to farrish, cjd in fairfax, Virginia, hoover cjd in summerville, SC and rick hendricks cjd in North charleson, SC. All were "unable to duplicate" the shifting problem. According to my maintenance records, the 'wiring harness recall' was accomplished on July 12, 2016. Since that time, the transmission has had the same issues at least once each week, sometimes multiple times. Following are the latest problems I've recently had: 1. Friday, June 29th'when I1st cranked, service transmission came on in the heads-up display and the Jeep wouldn't go into reverse. 2. Monday, Jul 2, '18 ' while driving, car shifted into neutral while driving and would not go into gear. 3. Friday, Jul 20th, '18' service transmission came on in hud while driving at 25 to 30 mph. Jeep wouldn't shift to higher gear. Jeep travels but never shifts and rpms increased to over 3000. Stopped car at my destination, cut it off and allowed it to reset, and worked fine on my drive home. 4. Friday, Jul 20th-while driving in North charleston, service transmission came on in hud and the Jeep felt like it shifted into neutral. No power! Jeep went from 2400 rpms to close to 1000 rpms. Floored accelerator and had no power and Jeep would barely move. 5. Monday, Jul 23, 18-while driving 25 to 30 mph, service transmission came on the hud and Jeep wouldn't shift to higher gear. Rpms increased but it wouldn't shift to the next gear. From a stop, it appeared to shift out of first but wouldn't shift into the next gear. I have videos of the above multiple incidents.
- North Charleston, SC, USA
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Today, 7/19/18, I was driving and my Jeep seized in the middle of the road nd service transmission error. Thankfully, I was not hit and was able to manually shift out to get the tranny to work again. This was part of recall # NHTSA 16V-529, issued in 2016. I had the recall fixed on July 12,2016. Te fix is not correcting this issue putting people' lives at risk. Having your car seize in the middle of a highway is not only dangerous to me, but to other drivers as it could have caused a massive pileup. Jeep needs to issue a permanent correction Jeep also will not provide a loaner or any options so I am without a vehicle I paid a lot of moeny for..
My car has the following problems: It jumps when I remove my foot from the pedal right after I start my car. It self accelerate while I'm driving. Jerks forward when I first start driving the car sudden unintended acceleration.
My Jeep in currently being serviced for the third time, same problem. My Jeep will stop on the highway, at highway speeds, transmission goes to neutral, engine idles. You stop the car, shift to park and turn the engine off, then you can start it up, all the dash board lights are lit and when you shift to drive it bangs. This same scenario has happened over 20 times.
The contact owns a 2014 Jeep Cherokee. While driving approximately 55 mph, the speed suddenly reduced and the instrument panel gauges flashed off and on before resetting. After turning the vehicle off and later attempting to restart it, the engine revved very high before the check engine indicator illuminated; however, the vehicle failed to move. Also, while driving in reverse, the transmission would sometimes erroneously switch to neutral. The vehicle was towed to the local dealer (oxmoor Chrysler, 4520 shelbyville rd, louisville, Kentucky), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 10,000.
2014 Jeep Cherokee limited V-6. transmission hesitates when starting from a full stop, then jerks hard into gear. Doing this when pulling into traffic is very dangerous as the car moves slowly until the gears kick in. Also hesitates when going from reverse to drive, as when backing out of a driveway into traffic. As I write this my Cherokee has been at the dealership for two days while they are replacing the valve body to attempt to repair. I say attempt, because this is a well known problem with what I've read, very few if any real fix? wondering why there hasn't been a recall on this problem after years of complaints! this problem happens when in motion, and on city streets or highways.
Car flashes service transmission warning and lose power while in motion. This has happened several times, have to coast to a stop, turn off the car and restart to regain power. So far I have been lucky it has not been in a high traffic or highway situation. Prior to the in motion issue the other times I was stationary (stop light) that the issue occured and required a restart but those errors did not register a check engine condition. I have had it to the dealer and they pefromed a software update which was supposed to correct this issue. Bringing it back to service again to be looked at.
While driving home on the freeway during busy memorial weekend doing 70mph, my car stalled. I had to safely go to shoulder of freeway. Service transmission message and service light was on. I waited 5 minutes and it started up. I could have gotten in a serious accident with my engine shutting down. I took it to dealer who stated it was a defective valve body. I sure hope this never happens again. I have a 3.2 V6 9 speed transmission with 22,500 miles.
Transmission jerked and then serivers transmission soon waring can on the dash along with the check engine light. Vehicle then went into low power mode and did not have any response from the gas pedal. Vehicle runs but has reduced power. Transmission was replaced in September if 2016.
The contact owns a 2014 Jeep Cherokee. While driving various speeds with the cruise control engaged, the battery warning indicator illuminated and the vehicle seized. The contact also stated that 'put vehicle in gear to maneuver' was displayed. The vehicle was turned off and on several times before it was able to maneuver again. The vehicle was taken to an independent mechanic who could not duplicate the failures. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was approximately 71,000. The VIN was not available.
While driving on freeway around 70mph, the transmission warning light along with other warning lights came on and the engine immediately lost power along with losing power steering. Was barely able to get off freeway. Was able to drive home on city street with transmission acting like stuck in one gear. This car needs to be recalled immediately before someone gets killed or seriously injured. I've read of hundreds of complaints with this vehicle and it's a matter of time before something tragic happens to a family. Jeep knows there is a problem with this particular nine speed transmission and needs to be forced into taking action.
Transmission is performing strangely. At low speeds it stalls and cannot move. Warning lites illuminate and says to place vehicle in gear, vehicle must be stopped, shut down and re-started. Several times "service shifter" lite is illuminated and has been to dealer, they continue to re-program and check re-calls. Vehicle may be unsafe to drive. Dealer says tcm is needing re-programming. This stalling and tranny re-programming has happened on two occasions. Sometimes tranny lags on acceleration. Vehicle usually in motion at low speed or during intial take off from dead stop. Sometimes gear selector will not function properly when warning lites illuminate. In 2018 it has been taken to plant Jeep; flagstaff AZ, lawley Jeep; silvercity nm, and horne; globe AZ. Recall S55 wire harness not installed.
Transmission is jerking when shifting especially from a stop to go. Lately it's also been jerking forward when coming to a stop/breaking it basically feels like your being pushed forward. Have had to the dealer a few times to be told nothing is wrong. Have had computer updated. I honestly do not feel safe in this vehicle any longer. It's been an ongoing problem but have noticed more so that last few days.
Car shut off then cranked back up began to drive car showed 80 mph only going 45 car running sluggish and engine revving up car then showed service transmission and shut off now service light is on only owned the car for a week seen lots of issues online with this same problem have kids and feel this is unsafe to drive dealer is looking at vehicle tomm.
This vehicle has been shifting hard, has delayed shifting and downshifting, has at times stalled while idling and shown an error message to shift to P and then to desired gear, requiring me to restart the car. I have taken it to the local dealership and they have performed software updates, but the shifting problem is still occurring. In recent months, I have had two occurrences of filling the gas tank and then the car runs very roughly for a short time. On the second occurrence, the car also died while idling and showed the error message already mentioned.
A D V E R T I S E M E N T S
- Las Cruces, NM, USA