CarComplaints.com Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints
10.0
really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
2 / 0
Average Mileage:
34,856 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was in an accident severe enough to total the vehicle but none of the many air bags deployed. I rear ended a vehicle on the freeway. I was just concerned since I am unaware what speed I was going at the point of impact. The front of my vehicle was pushed back toward the windsheild pretty far. Unfortunately, I don't have any pictures. I just wanted to express my concerns. We did test the car and there aparently no failure of the air bag system, so maybe no problem.
As I am driving the service shifter flashes on dashboard, call dealer they never heard of it. Put car in park turn engine off and waited. Turn car on message disappears car runs but it still has a jerk when trying to shift into gear and not picking up speed but RPM show 3 and 4.
I purchased my car on 10/1/19 with 98,000 miles. A few short days later my car started driving horrible. Shaking, bucking, jerking, hesitating to accelerate and shift and my engine light came on while driving, scanned it and was showing P0520 oil pressure sensor. That was replaced. Car was still driving the same and 3 days later while driving my engine light came on again, this time code P06dd. Brought my car to the mechanic where he had it 3 week. My oil pump was replaced with a new oem pump. The very next day while driving my engine light went on again, throwing the same code P06dd. Brought back to the dealer where my car was low 2 quarts of oil. Was told to bring it to Jeep for recall and diagnosis. Jeep has my car for 4 days, completed the recall but was unable to diagnose my car. Upon leaving the Jeep dealer my engine light came back on and now my car was stuck in safe mode and would not go over 60mph. I brought my car back to the dealer where I purchased it. They had my car for two weeks and replaced my engine. I picked my car up on 12/6/19 from the dealer I purchased from, who just replaced my engine. With a new engine, the car is still not driving right. It is still shaking, bucking, jerking, hesitating to accelerate, hesitating to shift out of all gears. I had my tires balanced 2 times.on 1/13/2020 my car while driving on the highway went into safe mode again. Not going over 60mph. This time no engine lights are on. I brought it back to the dealer I purchased from, they hooked up the computer..which showed no codes. It took my car out of safe mode but did not fix any of the problems I'm having. Today, 1/21/20 my car went back into safe mode while driving. Will not go over 60mph and there are no lights on the dash showing there is a problem. This car is not safe. I am a single mom with 2 kids and I will not jeopardize mine or their lives in this vehicle.
The radio reception has waxed and waned since I purchased the vehicle. I have another vehicle and the parallel reception between the 2 is not comparable....the 2014 Jeep is very poor in its ability to provide adequate radio information from even nearby stations. I'm not sure this is a safety issue...more of a quality issue for the manufacturer..also, a blatant misrepresentation by the sales people. I have not found a single person out of the approximately 100 people with Cherokee or Grand Cherokee who tell me their radios perform well. Help!
- Florence, AL, USA
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One month after purchasing this vehicle from a used dealership 'platinum pre-owned' on the carlisle pike in Pennsylvania. The gear shift needed to be serviced it shifted on its own almost causing an accident. Almost a year and a few months later I'm running into the same issue with the gear shifter. My vehicle notified me to service the gear shifter while I was driving once in park it wouldn't shift out of its position. I'm a very upset as I have children and this was just replaced with a brand new piece of equipment so I'm not understanding why this is happening. I've checked for recalls with my VIN and nothing has come up but, so I'm assuming it is a mistake.
My car starts and will drive then randomly turn off while I'm slowing down or waiting to turn. It shuts off the engine and battery light come on. I wait a few seconds and it starts right back up. It does it at least once a day but when I take it to the auto shop they can't identify any codes or anything that's wrong.
Every few weeks, I will get a warning that flashing on my display while driving saying "shift into P before shifting to desired gear", and the engine dies a couple seconds later. This has happened on cold days, warm days, flat roads, hills, and turns. Rural roads with low speeds as well as the interstate at 60+ mph. Takes about 2 minutes before the car will restart and has left me in the middle of traffic on several occasions, causing a danger to myself and other drivers. Most commonly happens when my oil life is below 30%, but has occurred at other times as well.
I was driving down a straight, flat road about approaching an intersection and a light which just turned green. Was going about 25-30 mph at the moment when it sounded and felt like a tire popped in the rear of the Jeep. I rolled to a stop, pulled off to the side and noticed the tire wasn't popped, but that my rear passenger tire was now resting on the wheel well. I got down to look under and saw that a thick metal bar had snapped in half, which in turn snapped my axel, and ripped my suspension out with it. I got the vehicle towed to the local shop, they looked at it and said they had never seen this happen before. When towing the Jeep, they needed to wrap it with extra straps since the damage was so significant they could not tie the chains under the car in the rear. I am currently trying to get Jeep to send an evaluator. I currently have a case open with them.
Recall number 16V-529 has not been remedied for 3 years, and I've experienced numerous issues because of it. Jeep will not look at it for free despite the fact that I'm affected by this warranty. My car shifts into neutral while driving frequently, and it's unacceptable that there has not been a fix for this yet.
As I was driving home the service shifter message came on after I backed out of the parking spot and shifted into drive. My display and would not clear. After looking online I found that there is a whole group of Jeep owners that have this same issue. They discussion can be found at https://www.cargurus.com/cars/discussion-T68742_ds990296 I am surprised there has not been a recall on the automobile for this yet considering an extraordinary amount of people have this issue. Definitely needs to be looked into. I have only owned the car for less than 48 hours and am questioning returning it to the lot after a mechanic takes a look into it.
When I'm on the highway going 65-75 and there's dips in the road my steering wheel and front tires shake out of control and I have to press the brake pedal to make it stop.
Backing out of my garage on September 9 as well as sitting in my driveway 3 other times, my service shifter light came on. Reading online what this meant, I found a website with numerous other Jeep customers who have this problem (https://www.cargurus.com/cars/discussion-T68742_ds990296). my car could stop working any day, the dealership is unsure. I am wondering why a recall has not been done on this problem with as many Jeep that have been effected by it.
After a recall for the transmission (S55), the service shifter warning came on the same day I had the recall repaired. The Jeep dealership said it is an unrelated issue to the recall. Upon research, I read others are dealing with the same issue. I was driving when the warning came on and it happens every day after driving for awhile. It's not specific to city street or highway, just at any time, any speed, and in motion. I do not know the danger of what could happen if this isn't repaired, but I've only had my vehicle for two years. This is only the second recall I've ever had and have never had any issues with it since I have owned it.
'service shifter' intermittently comes on. All lights are lit up at shifter P, R, N, D and stay on. When vehicle is turned off and on again, it seems to be fine. Comes on at least once within 10 starts. Reading forums and dealership does not seem to know what the problem is. Of course they want to see is when issue is occurring, not an easy task. Even when issue is occurring I was able to drive. Concerned as to what and why this problem is occurring. Could it become a safety issue?
Engine seems to budge the car along with a popping noise when the gear shifts. Icons appear on my dash, gear blinks on dashboard and gear shifter, stiff steering wheel, hard time starting up and after the car is turned on the engine sometimes cuts off.
This is my 2nd complaint since the transmission issue on 8/6/19 (tracking #11242090). I have not received an update regarding that issue. I followed up with the manufacturer who informed me that my VIN was not associated with the recall. On 8/7/19, I had the dealer perform a diagnostic test and they found that my SUV required a software update on the transmission and powertrain. The same recall affecting the 3.2L but not issued to my VIN. On 9/8/19, my SUV began surging multiple times when I was in idle at city stoplights and died when in shifted into park three times within an hour. The only indication of an issue on my dashboard was the battery light that came on once the car died. The dash and radio continued to perform fine but the engine shut off with the key still in the ignition. I had the battery tested on 8/06/19 along with the alternator and terminals and they were at 100%. the battery was new when purchased 11/2018. I'd like to resolve this issue in order to feel safe driving this vehicle. I can provide further documentation from the dealer bayside Chrysler Dodge Jeep Ram 10535 automall parkway, D'iberville, ms 39540 or it can be requested from them directly.
Service shifter message locks speedometer screen and all gears light up to display prnd. This happened while vehicle was in motion. Also happens when parked with the car running and when shifting into reverse.
A D V E R T I S E M E N T S
- Mesa, AZ, USA