Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
12 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
13,051 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee drivetrain problems

drivetrain problem

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2015 Jeep Cherokee Owner Comments (Page 13 of 25)

« Read the previous 20 complaints

problem #241

Jan 052015


  • 1,000 miles


Transmission shifting issues. Shifting out of a standstill through the first few gears is extremely rough. Occasional lurching during downshifting. Spent 6 weeks at dealership and was told there was nothing wrong "that's just how a 9speed transmission feels". cannot be correct. This feels unresponsive and dangerous at times. Very unhappy. Issue has been ongoing since the car was purchased in Dec. 2014

- Corpus Christi, TX, USA

problem #240

Apr 242016


  • 2,891 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while parked and the engine turned off, the vehicle rolled independently over a hill and jumped the curb and crashed into a ditch. The vehicle was occupied with a front seat passenger, who sustained injuries to both legs and neck that required medical attention. A police report was filed. The vehicle was towed to the dealer where the front end damages were repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,891. Updated 08/02/16

- Grantsville, WV, USA

problem #239

Apr 212016


  • 17,000 miles
The transmission jerks sometimes upon starting; loses power at times going up hill; seems to decelerate or be out of the right gear. It may also lose power when making a turn into traffic when you put the foot on the accelerator. It does not seem to shift gears smoothly at times. It is scary when you are trying to accelerate and it loses power.

- Big Bear Lake, CA, USA

problem #238

Jul 162015


  • 941 miles


Vehicle surges forward after a stop at numerous & unpredictable times since purchase. This is very dangerous! transmission has been replaced & continues to do this. There is not any predictability as to when this will occur. Have had vehicle in for service 6 times & they were 'unable to duplicate concern'. I would not be bringing my vehicle in if I didn't have a concern! I have never had as many issues with a new vehicle as I have had with this one! vehicle lurches/jerks/rocks when shifting from forward to reverse & reverse to forward--doesn't always engage immediately. Vehicle has revved with acceleration, would not go forward & then suddenly surged forward several times. Pulls to the right on level surface. Vehicle rolls forward after braking as brakes don't always grab. After a stop, car rolls forward. Many issues with radio jumping around on own & skipping preset stations, volume control, & speakers have gone in & out at random. Hands free cell phone doesn't always work. Navigation screen has gone blank/black while car still running. I have had a very loud alarm go on from navigation screen for unknown reason. I received an assembly 'ignition on' warning after I turned car off. Car wouldn't start after 3 tries, then started. As you can see, the one consistent thing is the surging forward, but always something new & different, also.

- Greenfield, WI, USA

problem #237

Apr 152016


  • 18,636 miles
The vehicle has had shifting issues. While driving it will begin to jerk like it wants to shift on its own. The most recent and terrifying incident was today as I was attempting to cross four lanes of highway. The vehicle was not wanting to shift or accelerate and it was jerking again. I've taken it in once before for this issue and the dealership can not find anything wrong because they can not duplicate the codes. This is a serious safety concern for all but especially myself, as I have to cross this highway daily.

- Sperry, OK, USA

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problem #236

Feb 012016


  • 16,000 miles
Car software was updated, now when my car does not shift going up hills, it loses power making a turn from a stopped position, and it lunges occasionally when stopping in traffic.

- Pottsville, PA, USA

problem #235

Mar 022016


  • miles


We have had our Jeep into dealer 4 times now for the transmission not being right. The first time with 5500 miles on it. It has issues with hesitation when trying to get on free way. Sometimes it will get up to speed other times it has a delay very scary. 8 have also experienced it rev out 3600 RPM for no reason. It also has a delay in shifting from a stop on a hill. When you give it gas it goes but not before it lunges forward. Vehicle shift rough or lunges intermittent that what is so scary about this vehicle you have no idea when it is going to drive properly. Each time at the dealer they were un able to verify problem until this last time. Tech went on test drive and when merging on freeway did experience hesitation. Also service advisor experienced the lunging when he pulled vehicle up for us. However his experience doesn't matter since he is not a tech.

- Brentwood, CA, USA

problem #234

Apr 062016


  • 4,000 miles
Problem 1: parked car in garage - went to restart & put in reverse numerous error messages which said cannot engage 4WD, check engine, check transmission; restart and put in reverse again; each time I restarted as instructed and put in reverse transmission jerked hard. Started 3 times each time the same response. Called dealer who sent 2 mechanics - taken to dealership; car now needs new transmission. Problem 2: horn goes off for no apparent reason while driving. Does not stop when vehicle shuts off. Serviced three times by dealership (computer updates and part). Don't know if last fix worked since the car is now disabled due to transmission.

- Southold, NY, USA

problem #233

Apr 102016


  • 20,000 miles
My Cherokee has never driven 100% since the first day I got it. It hesitates and jerks forward when initially accelerating, jerks to a stop or when parking and shakes when initially starting the car and vibrates. Over the last 6 months the car has completely died on me twice, the second time being just this morning. It is a brand new car; there is no reasonable explanation as to why this is happening other than the new 9 speed transmissions that Chrysler produced are insufficient and have not been thoroughly tested before putting consumers behind the wheel. The cars battery light flashed on my dashboard and then the car slowed to a stop and completely cut off. The dash told me to put my car in park and then shift back to drive but I couldn't do anything. There is no way the battery or engine is an issue so I have no idea what is causing this problem other than a faulty computer in the car. I have had the software updated and flashed and yet here we are again having the same problem that seems to puzzle the service department. They have given me a laundry list of bologna reasonings as to why the car drives the way it does and why this and that are happening but yet no fix for them. It is absolutely insane to me that because there have been no significant injuries or deaths due to these transmission issues that no recall or anything has been released. I have done my fair share of research on transmission issues in the 2015 Cherokee and have sadly found 100's of complaints from consumers yet still no solid fix or answer to these peoples problems. How Chrysler is getting away with this blows my mind. These cars are virtually death traps just waiting to happen. I don't feel safe driving this car anymore and something needs to be done.

- Tampa, FL, USA

problem #232

Feb 152016


  • 4,000 miles
From a stop, you push gas with no respose, then you reach a point where it finally takes off, this has caused other drivers to brake when making a turn into their lanes. While driving, and attempting to pass, you push on the gas, no response until you reach the point where it takes off. Sometimes I have to return to my lane because traffic has reached me causing unsafe condition, and causing others in that lane to brake to avoide hitting me. While highway driving, the tranny rumbles and is sluggish to accerlerate, seems to be 7th gear, you keep pushing pedal down until you are finally shifted into passing gear. When putting in park, a second goes by and you hear a loud clunk. Dealer reports these issues to be normal for the 9 speed tranny, we did software update. No change! sometimes when you take your foot off the gas, the car accerates on its own.... almost like it down shifted and the gear ratio made it take off. This has caused me to almost rear end others. Kbb has many similar complaints. Noticed all of these issue after owning the vehicle for 3 months, about 4K miles on the vehicle.

- South Amboy, NJ, USA

problem #231

Apr 052016


  • 26,000 miles


Service transmission warning light comes on under normal driving, then transmission 'disengages', leaving no power. Must coast to the side of the road. This has happen twice on a freeway. Transmission has been serviced twice, including a new 'flash' of the software. In for a third time now.

- Litchfield Park, AZ, USA

problem #230

Aug 122015


  • 20,500 miles
The contact owns a 2015 Jeep Cherokee. While driving 65 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the vehicle had a pinched wire. The vehicle was repaired. The vehicle was previously taken to the dealer to be serviced for a customer satisfaction campaign for the transmission control module and power train control module software update. Approximately five months later, while driving at an unknown speed, the vehicle accelerated independently and the rpms revved. The vehicle operated properly after the brake pedal was depressed. The vehicle was repaired five times; however, the failure recurred intermittently. The failure mileage was 20,500.

- Temple, TX, USA

problem #229

Aug 102015


  • 2,000 miles
Accelerates with application of brake while in motion turning. Vehicle accelerates on its own Accord, while in motion. Stalled while moving forward in traffic. Forward lunging. Motor runs very rough. Transmission shifts roughly. Manual shift does not allow for manual shifting. Mileage 16/18 city 22/24 highway which is below ad limits of up to 30mpg. This was a major purchasing point for us. Motor whines on passenger side. Smell burning anti-freeze. A/C blows only hot air. Floor fan on passenger side and rear seat fan barely operate or are non-functional. Driver and passenger seats along with visors threads falling apart (seats to be replaced if they ever come in, it has been three (3) months waiting for parts). Seal above rear hatch falling off - replaced and fell off again. Radio has very poor reception. No cd or dvd player. Inside of Jeep trailhawk sounds like a city bus - everything sounds loose - this developed after the entire vehicle had been taken apart for numerous repairs. This vehicle is one lunge away from seriously injuring or worse, one or more parties.

- Usaf Academy, CO, USA

problem #228

Mar 132016


  • 22,400 miles
Vehicle regularly has delayed shifting, loss of acceleration, etc. During regular traffic conditions. This has been very dangerous on multiple occasions during traffic merges and crossings with near collisions. The transmission itself in the new Cherokee is an overly complicated and poorly performing product that fca and its dealers refuse to fix. It's only a matter of time until my Cherokee's transmission fails and/or causes an accident.

- Austin, TX, USA

problem #227

Mar 012016


  • 29,000 miles
My 2015 Jeep Cherokee has been having transmission problems since I bought the vehicle in Nov '14. When coming to a stop sign, the transmission would jump into lower gear causing the vehicle to lunge forward. However, more dangerously, upon coming to a near stop and accelerating, the transmission will very sluggishly move the vehicle forward, then rapidly accelerate causing the tires to break traction and "peel out". I have nearly been in four accidents because of this issue, two because the transmission wouldn't accelerate, and the other two because I almost lost control of the vehicle as the front tires spun out of control. This is completely unacceptable and is a clear safety hazard. I have had my Jeep at a dealership for warranty service on this matter twice now, with absolutely zero corrective actions. On both occasions, they "updated the transmission software" but the problem still existed. Today, while driving home from work, I attempted a left hand turn with no oncoming traffic. The transmission, with the engine at 2,500 rpms, very slowly moved the vehicle, then it spun out the front tires almost colliding me with a school bus waiting to make a right turn. This transmission is dangerous, Jeep does not have an adequate fix to this problem, and my vehicle warranty is about to expire. I could care less about the expiration, I would be willing to pay several thousand dollars to fix this issue, but it doesn't appear that Jeep has an adequate fix to the problem.

- Lancaster, CA, USA

problem #226

Apr 012015


  • 1,500 miles
Have had serious transmission issues since approx. 1800 miles. Have had transmission "flashed" numerous times. It gets worse each time. Stalls, won't accelerate, hangs in gear, hesitates, jerks, jumps, if trying to get into traffic or go across a busy road, you never know if it is going to go or not. Very dangerous. I have owned over 100 vehicles (age 71) and this is the worse transmission I have ever had. Jeep has no fix for the problem., so I was told by dealership personnel. The problem was evident when the vehicle was introduced and held up the initial introduction. After 3 years still do not know what to do. The 2106's have the same problems. Very dangerous situation!!!

- Maryville, TN, USA

problem #225

Feb 222016


  • 37,000 miles
Since purchasing this vehicle, the transmission is very sluggish. When attempting to accelerate from a yield (not full stop) the transmission will refuse to engage for up to 3 seconds. When it does engage, it jerks and causes the vehicle to lunge.

- Sherwood, AR, USA

problem #224

Mar 012015


  • miles
The transmission in this car has serious problems which render the car unpredictable and unsafe. On leaving from a signal after a full stop there is no response after stepping on the accelerator - the car does not move and then suddenly lurches forward. This happens frequently but not always. Also, leaving from a full stop, sometimes the vehicle takes right off and then bogs down completely which is very hazardous when in oncoming traffic or turning a corner. In addition stepping on the accelerator while on the road to pass a car there is often no response from the transmission and then suddenly the transmission takes hold. Again, frequent but not all the time. On putting the car into reverse the rear end and transmission have a load banging clunk and then take hold with a lurch. On a downslope there is no slowing of the vehicle via the transmission and the brakes have to constantly be applied. Between 20 40 mph the vehicle often speeds up when we take our foot off of the accelerator. The transmission is completely unpredictable making it totally unsafe to operate the vehicle dependably. We have taken our Jeep into the dealer 6 times but they are unable to make any improvement and in fact all issues are getting more frequent and pronounced.

- Gardnerville, NV, USA

problem #223

Feb 012016


  • 2,500 miles
Parked vehicle at my place of business, got out, walked inside. While inside I heard a thump, when I opened the door to go back outside the vehicle was two feet fromm the door and the bumper up against a propane tank. The vehicle was stationary when I got out and was for a few minutes, I know this because I have cctv camera video. The vehicle bumper has damage.

- Rutland Town, VT, USA

problem #222

Dec 122014


  • 5,000 miles
2015 Jeep Cherokee latitude. Experiencing lunging "jolt" when gas pedal is "carefully" used especially after a stop. Slight but noticeable acceleration while coasting or braking. Periodic unusual revving in lower gears while accelerating. Vehicle taken to the dealership for "flash" and multiple re-assessment but dealer states vehicle performs as "designed". dealership states multiple complaints for the same reason by other customers. Case workers from fca offered transmission warranty extension for life but retracted offer after it was found we have already purchased extended warranty. Case worker then offered 2 years worth of oil changes. The offer was refused so complaint has been closed for the second time.

- Louisville, OH, USA

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