While driving a message came up on the dash "service shifter" while driving in town. The prnd lights are all red. I could not get the message to go away.

- Ainsworth, IA, USA

I have the service shifter light coming on regularly. It started this spring and has continued to get worse. I have contacted Jeep and they won't answer any questions for me. They simply say to take it to the dealership. I have read a lot of forums and see that dealerships don't know how to fix the issue, they simply replace parts until the issue goes away. The problem then comes back on again several months later. One instance they changed the same parts three times. When is Jeep going to step up and own the problem? ridiculous that a company won't stand behind a $35,000 vehicle.

- Wooster, OH, USA

Service shifter message appears on dashboard. Took car to Jeep dealer for service. Advises there is a service bulletin out on this issue but no recall yet. Tsb 08-054-18 rev a issued Sept 2018. Remedy is to replace the shifter bezel display and shifter wiring harness. Dealer advised that this would not be covered under the 5 year powertrain warranty. They said the shifter is not part of the powertrain " my car is 4 years old and the bumper to bumper ended at 3 years. They expect me to pay for these repairs myself. Car only has 39,000 miles on it. How can this not be part of the powertrain " it controls the transmission. Repair cost approx $530 dealer still has my car. They advise parts are on back order and it would be 3 weeks before they came in. They advise car is not safe to drive and I would need to rent a car. For 3 weeks+. this would cost me several hundred dollars. I have read this is a common issue with Jeep Cherokee from 2014 to 2018 with the 9 speed automatic transmission. Many people have already filed complaints with ntsb and are wanting a recall issued. Please investigate this and issue recall. Also please investigate how fca (Fiat Chrysler) can classify the shifter as not being part of the powertrain. That is a real stretch so they don't have to pay for the work on cars over 3 years old. Thank you, .

- Saint Charles, MO, USA

The contact owns a 2015 Jeep Cherokee. While driving approximately 60 mph, the service shifter indicator and all the indicators on the shifter illuminated and remained lit. The failure recurred several times. The vehicle was taken to gateway Chrysler Jeep (409-233-7839, 4103 interstate 10 E orange, tx 77630) where it was diagnosed that the shifter and the wiring harness needed to be replaced. The technician stated that the shifter was on backorder. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 21,000.

- Sulphur, LA, USA

The vehicle (2015 Jeep Cherokee limited) self accelerated while in a parking lot and nearly caused an accident. In addition, at times the vehicle has a problem shifting when accelerating (sluggish/hesitant) around 30-40 mph and then abruptly drops into gear, jarring the vehicle while in motion. At times, while accelerating, the transmission seems to delay and then abruptly drops into gear. We do not feel safe in this Jeep after the the sudden unintended acceleration. We have brought the vehicle into the Jeep dealership for inspection multiple times to check the sluggish/hesitant/hard gear shifting and all that I am told is that they cannot replicate the problem. I shared with the dealership that this issue only happens from time to time and it is unlikely a mechanic driving the car for 10-15 mins will be luckily enough to experience this oddity, which is exactly what happened. So basically I am being told there is nothing wrong with the vehicle, as far as they can tell. They did update the shareware, but the issue continues and with the sudden acceleration, the safety of my family is my main concern.

- Ashton, MD, USA

The contact owns a 2015 Jeep Cherokee. On several occasions, while driving various speeds, the vehicle shifted gears improperly. Additionally, the vehicle hesitated while driving and experienced hard shifting into gear. The vehicle was taken to lewis Chrysler Dodge Jeep Ram (3311 N college ave, fayetteville, ar 72703, (833) 551-7843) where it was diagnosed that the PCM software needed to be updated. The software was updated; however, the failure recurred. The vehicle was taken back to the dealer where the transmission was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was less than 36,000.

- Fayetteville, AR, USA

April, 2019: Every thing on the dash lit up. Car started to roll and we had to jump out of the car to stop it. It wouldn't go into park, but parking brake worked for a while. Car wouldn't turn off, locks wouldn't work. Nothing worked. Towed to dealer with Jeep on the whole way. A 18 month old child was with us. Dangerous. Repair did a tcm fix and said this was a catastrophic event that would not happen again. October 2, 2019. Pushed the start button ' car started but couldn't push down on brake. Couldn't move out of park. Would turn it off and it would turn right back on. Had it towed to dealer - have not heard back. In addition have had transmission issues for last two years. Car lurches when going around 30 mph, stalls a bit when just starting out driving from a stopped position

- Bloomington, MN, USA

For the last few months, my Jeep jumps ahead at red light or when you put it in drive. Its like someone else is stepping on the gas pedal. Sometimes it delays to launch, when you step on the gas it takes 10 or 15 seconds. And most importantly, the computer disengages the transmission and the engine will only idle in drive, cars following G are forced to drive around the vehicle. I was told by Jeep today, my VIN number is not in the VIN associated mass recall for the transmission issue and I have found, hundreds of the same issues on 2014 and 2015 9 speed transmissions. The vehicle is not safe and is a hazard to other motorist, due to Jeep design issue and lack of ownership and responsibility. My Jeep has 62,048 miles on it.

- Malone, NY, USA

Transmission is dropping to neutral while driving. This has started to happen multiple times and it is becoming a concern.

- Phoenix, MD, USA

When I am stopped and I press the gas to accelerate, it takes a few seconds for my Jeep to go. This does not happen all the time, but does happen often. It is frustrating!!

- Kittanning, PA, USA

2015 Jeep Cherokee latitude 4 wheel drive. It is under warranty for transmission, etc. Using oil, ( evaporates?) and is a known issue with this make model and year. Called Jeep and was advised to get it into service immediately due to known issues, but they would not allow me to make a complaint. Jeep has been trying to stall out while driving, at stops, hard shifts, brake comes on automatically, completely stopped in the middle of the road while driving, and oil has somehow disappeared from it, but no leaks.

- Pekin, IN, USA

Service shifter warnings on & computer shutdown while driving, been happening off & on since I bought in January 2015 now wont stop and cant get service until October 10th.

- Redmond, OR, USA

The transmission in our vehicle acts like it unexpectedly goes into neutral. When the vehicle slows down at a red light or due to stopped traffic, but does not come to a complete stop, then we attempt to accelerate again it acts like neutral for approx. 3 seconds then suddenly slams abruptly into gear. If the vehicle comes to a complete stop it seems ok. The vehicle transmission seems to reset to 1st gear appropriately. I am concerned because it is a safety issue plus the slamming into gear cannot be good for the transmission. This problem happens repeatedly and consistently during the above described condition. I have contacted fca and so far I am not satisfied with their response. A vehicle should not have to have a cel on or a completely damaged transmission for them to act appropriately to repair an obvious problem.

- Spring Mills, PA, USA

While driving on the expressway, I received an error message saying service shifter and all the lights on the gear shift turned red. I pulled over, parked the car, and turned the car off. After a few minutes, I restarted the vehicle and the message and the lights had cleared and were off. However, after doing some research, I discovered that this is a common issue with this particular vehicle. Affecting Jeep years 2015 and beyond. Many other owners stated that we should all report this issue to see what can be done, since many stated that even after getting it fixed, it remains to be a problem. I've only had this car for about 4 mths and it had less than 50K, on it when I got it. I definitely don't want to have major car issues this early on.

- Ypsilanti, MI, USA

"service shifter" message came on screen and all gears (prdn) light up red. Vehicle slowed down to a complete stop in middle of two way traffic. Then, another message appeared "to shift vehicle must be stopped" and engine cut off after can no longer accelerate. Have to turn off engine and turn it back on by removing key completely from ignition and starting it again. Very scary. This has happened multiple times. First time, it was inside of a parking lot driving in circles looking for a parking spot. Second time while turning left at a two way intersection...car stopped midway into oncoming traffic, third time was also turning left (coincidental) after crossing over into oncoming traffic and safely reached the street I was turning into, but vehicle slowed down completely in transit to said street and could not accelerate anymore...was going at a base speed of maybe 3-5 mph. Took it to dealership first time and they said it was a system update issue. It was not because issue occured again. Car is in shop again now and they said have to replace prndl switch. Not sure what that is. I saw a recall done for a very similar issue on the 2014-2015 Jeep Cherokee, recall code is Chrysler S55. But dealer said my car is not a part of that recall. Please research issue. I have come across 30+ forums online where 2015 Jeep Cherokee are experiencing this same "service shifter" issue. There has to be a recall done. I have a video of issue. Please reach out to me for more info.

- Carrollton, TX, USA

Service shifter light would appear, this would cause all the lights on my gear shift to light up red as if my Jeep did not know what gear it should be in. This mainly happened when going around a curve. I would have to pull over and cut the vehicle off to make this reset. After reviewing hundreds of complaints about this same issue online, I immediately had this addressed at the Jeep dealership. They were able to fix the problem for me which was not a cost friendly repair. The wiring-shifter jumper and bezel kit-shifter had to be replaced. Considering this is an issues with thousands of vehicles it would be great to see a recall so that people feel safe while driving.

- Sparta, TN, USA

'service shifter' repeatedly appears on dashboard, with all the lights on the shifter illuminated. Have had it 'fixed' numerous times. Goes away temporarily if the car is shut off, but always seems to come back while driving. Has appeared twice in the last month, and at least three other times in the two years I have had the vehicle.

- Kingston, NY, USA

Hello, im second owner who got this SUV 2 months ago, 50000 miles and yesterday while I driving start feel the transmission dont doing right, also when I stop on the corners the car made one more move like someone hit me from behind. Finally something on the lcd dash told me something like "check and restart the transmission and some light went off, and in the gear start blinking on D. I was on 101 goleta, caliornia.

- Lompoc, CA, USA

As I am driving my car stahl's and everything shuts off. This typically happens as I am making a turn. This typically happens as I get closer to the date of my next oil change. The car shuts off completely and I must coast to a stop. After waiting about a minute I can restart the engine. This is a very dangerous situation as I am typically turning to cross traffic.

- Essex, MD, USA

Service shifter warning comes on at least three times a week. All transmission modules light up in red while vehicle is moving R, N, D, etc. Many times if you stop and turn vehicle off, take the key out & restart, it will go off just to come back on a few minutes later. This has happened while driving on the highway at 70mph. Primarily comes on while vehicle is in motion. If it ever decides to put itself in park or neutral while on the highway this will cause a major accident. Dealership has done two resets and system/computer updates.

- Garland, TX, USA