Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
3 / 6
Injuries / Deaths:
2 / 0
Average Mileage:
6,487 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee electrical problems

electrical problem

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2015 Jeep Cherokee Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #7

Feb 072015


  • 738 miles


It appears I've gotten the transmission bug that seems to be going around. One month old 2015 trailhawk V6 automatic with 738 miles on it. Started the car(2-7-2015) and notification came on dashboard that read, "service transmission, " "4WD deactivated, " "remote start deactivated, ' "and put car into park then shift to desired gear." I managed to get the Jeep rolling and drove directly to dealership. I talked to the service rep this morning(2-9-2015), and before he could say anything, I told him it was the tcm. He actually laughed because I knew every problem. I guess best case scenario is that the reset works. If not I'm sure there will be a tcm replacement. Worst case scenario is the transmission needs to be replaced, and at that point, they can keep it.

- Bronx, NY, USA

problem #6

Jan 152015

Cherokee 4-cyl

  • 2,019 miles
My vehicle instantaneously picked up speed while I was coming to a stop; my foot was not on the gas pedal. A quick jerking motion of the steering wheel happened quickly with the acceleration. This caused me to press much harder on my brakes to stop my vehicle from hitting a car in front of me. This is a dangerous and very scary problem and I am grateful to not have caused harm to anyone. My gas consumption varies because of the required pedal pressure sometimes needed to accelerate since the gears seem not to switch over as they should. Also, my radio has been blacking out, turning off and on, and failing to work at all. Have an appointment with the dealer tomorrow for what was explained to me as a needed "software update." This is a new truck. My Jeep has not yet made it to the required miles for its first oil change. (sigh).

- Killeen, TX, USA

problem #5

Dec 242014


  • 1,300 miles
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 mph, the contact stated they looked out the front passenger side window and saw a glow coming from under the vehicle as the parking brake light and all dash lights illuminated. The contact pulled the vehicle over safely and exited the vehicle. The contact mentioned that flames were emitting from the engine compartment and shortly after the entire vehicle engulfed in fire. A police report was filed and no injuries were reported. The vehicle was towed to an independent mechanic, where it diagnosed destroyed. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 1,300.

- Warren, MI, USA

problem #4

Oct 202014

Cherokee 4WD 6-cyl

  • 900 miles


Loud noise from the engine/transmission then the car completely shuts down and comes to a complete stop in the road. The car will then restart all systems with check engine light on. Has happened and been taken to the dealership for repairs on 10/20/2014, 12/1/2014, 12/3/2014,12/12/2014,12/22/2014. Dealership nor Chrysler know what is causing the issue and will not do anything except try to repair. I have concerns that if this issue happens at higher speeds on interstate what would happen.

- Kingsport, TN, USA

problem #3

Nov 232014

Cherokee 6-cyl

  • 1,375 miles
Have had two times the vehicle transmission warning came on to "service transmission" with no response from depressing the accelerator. At these two times the vehicle was at a full stop and the dash was full of warning lights for different things. When the transmission was shifted from drive to park, there was a loud and violent jerking by the transmission. This transmission has had it's software updated many times, which has not helped. Dealer tech was able to observe this condition and replaced the transmission valve body. After replacing the valve body and after driving about 50 miles on a interstate highway, the service transmission warning came on. Took the next exit and stopped at a traffic stoplight, the car would lunge and jerk violently trying to go. Shut the engine off and let the car reset itself. Will not drive the vehicle again and will ask Chrysler to supply a rental vehicle at their expense until they have replaced my vehicle. This makes three times the vehicle has been in the shop for transmission problems. This transmission issue as far I am concerned is a major safety issue.

- Appling, GA, USA

problem #2

Nov 072014


  • 225 miles
I am filing this complaint about my 2015 Cherokee latitude because the vehicle was repeatedly shifting itself out of drive into neutral while the SUV was in motion. I had the vehicle for 12 days before this happened. I was compelled to file this complaint for two reasons. First, in doing minor internet research about this problem, I discovered this was an ongoing issue with the new 9 speed automatic transmission that Chrysler was aware of way back in October 2013 and was "supposed? to fix with the 2014 model & subsequent models after that. I have a brand new 2015 model and this issue has not been properly addressed & fixed at all. It"S obvious that the proper amount of qa was not done if this is still happening. Secondly, the main reason I wanted to file this complaint it because this issue of shifting out of gear while driving is a critical one. I am extremely lucky that I was not involved in a collision with a vehicle driving behind me when my SUV suddenly & repeatedly stopped moving. My concern is that other drivers with these new 9 speed transmissions may not be so lucky. This issue could easily result in injuries or death if not properly addressed.

- Ferndale, MI, USA

problem #1

Sep 162014

Cherokee 4WD 4-cyl

  • 35 miles
I recently leased a new 2015 Jeep Cherokee with safety package and fcw system. When I took vehicle home I realized that the forward collision warning system was not engaging ie: No audible and no visual alerts so I took it back to the dealer. The vehicle has been back to service several times for re-calibration but they cant get the system to work as designed or advertised. I am waiting for the service tech to get back to me with additional information as he was waiting for a response and overhead support rom Jeep. According to the service tech alot of these vehicles are experiencing similar issues. This is a potentially dangerous issue and real safety concern. If folks are relying on this system they may be at risk.

- Staten Island , NY, USA

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