This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Jeep Cherokee TrailHawk 80k miles PTO failed in 10/22 had extended Warranty but not through Jeep @ cost $4k. Now with 89k it-€™s going out again. What can I
At approx. 49,000 miles I brought my Jeep to an authorized dealership to inspect hard shifts/skips in the transmission shifting. Dealership was unable to reproduce issue. At approx. 59,000 my vehicle was fully repaired and guaranteed from an authorized collision center (passenger side impact) when the transmission light began to illuminate. The same dealership cleared these codes without diagnosis for the issue. At approx. 71,000 the 4WD light illuminated and the dealership replaced the PTU, indicating it was "unresponsive" yet not due to collision. Days after this repair the module that communicates connection between my vehicle and the starter/alternator has gone out "inexplicably" I believe my model has faulty electrical components similar to the recalled models and I would like to raise complaints everywhere and anywhere that my issue is relevant.
No messages were displayed when any issues occured. The back hatch stops working randomly. Whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. I have to manually pull the hatch open &/or closed. I had a technician see this happen as well. I've had numerous times where my Jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. I only drive approximately 6,000 miles/year. Any resolution to these issues would be greatly appreciated, Amy
Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. We took it to the dealership and we were told that the shifter bezel needed to be replaced. It was replaced in March. We we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.
- Brunswick, OH, USA
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See my attachment for full details - PTU was malfunctioning on my 2016 Jeep Cherokee and while my VIN did not have a recall, the part, year, make and model of vehicle all matched.
The "Service Shifter" warning came on and the transmission started slipping. If the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. I have had this looked at by an independent shop and all it says that there is a bulletin on it.
Had an issue with my PTU that required to be replaced after finding "internal debris" which started with my 4WD Drive light came on. I feel this could fit under an active recall since my 1) Make (Jeep), 2) Model (Cherokee) 3) Year (2016) and 4) Part (PTU) including recall W47 (campaign 20V343) and W48 (campaign 20E037).
My emergency parking brake was stuck on (I never turned it on) and I was unable to move my car. It was towed to Brown's Jeep and was determined their was a leak in the power liftgate that corroded the module. There were recalls for 2015 Jeep Cherokees for the same reason but Jeep claims this is not due to a recall. I asked how I can avoid this in the future and was told this won't happen again. Appears not to be a "normal wear and tear" issue.
Known service bulletin by Jeep. Service bulletin number 08-060-16. The parking brake module wiring harness connection can get terminal corrosion through faulty seals in the Jeep aka -€œwater intrusion-€. Water intrusion can get into the parking brake module wiring harness and cause a malfunction of the electronic parking brake. Brake will deploy randomly while vehicle is in motion or parked. No current recalls on this service bulletin. Apparently can also lead to fires in the rear cargo area. My parking brake deployed while driving. My parking brake deployed when shifting the car into park rendering it immobile. Well documented issue throughout the Jeep Cherokee community.
This has happened the past two weeks. I will go to accelerate my vehicle and an error message will pop up saying "in order to shift to desired gear you must be in park" or "shift to park then desired gear" and the check engine light, battery light, a lightening bolt red light and the electrical stability control light comes on. My car has shut off on me three times while driving it, once down the road from my home and had to be jumped off just to make it back home, then I was stranded in the middle of a busy intersection and had to have the local police push my vehicle to a near by parking lot and then I was leaving work and all the lights came on so I pulled into Mavis Tire and had a tech come check it out. As my car was in park and at 0mph my car was stuck in 1st gear which is shown in the pictures attached. I was told to take it to the dealership and the local one here in Newnan Georgia is absolutely the worst. No one would answer the phone and when I finally got someone on the phone they told me I would have to drop my car off and that it would be a week before they could get to it. I am scared to keep driving the vehicle knowing at any moment it could shut off on me while driving it.
Car will slow down, steering wheel will lock, and message "Shift to P then Shift to desired gear" will pop up. Car will take a minute to start up again and problem reoccurs.
I was driving home doing 65/70 when my dash lights came on, all of the shifter lights came on, and a service light started beeping to service the shifter. Leaving me stranded without a car. $600 for the parts plus labor and fees, I was able to get a new shifter replaced, and I am hoping this never happens again!
service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. EVeryone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.
This car has been stopping in the middle of the road basically since I got it. I bring it in and it breaks down over and over. Most recently in front of my house on a very busy street with 18 wheelers. I do not feel safe in this vehicle.
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
A D V E R T I S E M E N T S
- San Jose, CA, USA