This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Warning to -€œService Shifter-€. Dealer said it needed new parts due to faulty wiring component. Internet/social media reports 100s of similar circumstances. Dealer said parts not covered by Jeep. Earlier years (2014-2015) and 2017 have recalls, but not 2016. Vehicle is only 5 years old and it-€™s extremely unclear why 2016 is not included in recalls.
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it-€™s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
- Appleton , WI, USA
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I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn-€™t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if I were to drive home and that happened there could-€™ve been a major accident! I-€™m so grateful I was not on the interstate!
For the past couple of weeks I-€™ve been noticing the car does not react when I press the gas-€¦ like there-€™s a delay In catching speed.., like stalling, last night the -€œservice shifter-€ light came on and all the PRN&D lights are on and I-€™m scared for my kids and my safety.
The "service shifter" warning come on. And all of the lights go on on the shifter for example Park Neutral, Drive. I had this problem a couple of years ago and the dealer replaced the shifter assembly and harness. Now the same problem is happening. After shutting off the engine the message disperses but comes back on after a few minutes. Now I'm afraid that I'll have to pay for the repair because the car has 48,000 miles on it and out of warranty. Is there a recall on this problem?
Trans service shift light. I have a 2016 Jeep Cherokee trail hawk. Today (5/12/2021) is the third time I've brought my Jeep in for this problem. First was on 04/17/2019 @ 17,330 miles. Second was on 02/04/2020 @ 21,917 miles. The third was today 05/12/2021 @29,046 miles. Every time they have to change the bezel and the harness for the transmission shifter. I know this is an issue from researching this problem with other Jeep Cherokee owners. Jeep needs to fix this problem or pay me every time I have to take off of work to bring my vehicle into the shop.
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. The contact stated that the stop/start system warning light was illuminated. The vehicle was taken to blake fulenwider Chrysler Dodge Jeep of clyde (110 N S access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. The contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 55,266.
I've read much on this issue and it seems that there needs to be some sort of recall to fix this issue. My 2016 Jeep with less than 20K miles on it is getting a "service shifter" warning message. When this light turns on, all the shifter lights come on as well. When I turn off the car and turn it back on it clears the fault only to see the error message pop up again within 5 or so minutes of driving. This also makes it where I cannot manually up or down shift. No issues turning or stationary, seems to be no difference in the city or highway.
The shifter light came on on 04/01/2021. It remained on the entire trip home from my school of employment. I noted this is a popular problem with this model. Previously, I had very scary problems with acceleration several times and this is documented in an ongoing suit that has not been resolved.
2016 Jeep Cherokee sport with only 11850 miles began jerking and stalling while driving slowly... finally it stalled completely and the low oil indicator showed. I then discovered the 2.4L tigershark engine was down over 2 qts. There was no prior low oil indication. I immediately changed the oil and filter for the third time since 2016 when new. The vehicle stopped on a county road.
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving for approximately 5 miles between 35-40 mph, the vehicle loss motive power and stalled. The vehicle made an audible dinging sound with a message displayed to turn-off the vehicle. The battery warning light was illuminated. The contact stated that after approximately 20-30 minutes the vehicle restarted. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
I had my car towed on the morning of Feb. 20th from my home to the mall of ga Chrysler, Dodge and Jeep in buford, Georgia. The service department said that it was the braking system and it would cost about $860 to fix. Part wouldn't be in until March 3rd. Ok, then get a call saying that oil got in the booster pump and they had to replace the vacuum pump also and this is going to cost an additional $1,200. Told them to go ahead with repairs. They would only credit me for 2 days of a rental car and I had to pay $350 out of pocket to have transportation while my car is in their service dept where I purchased this car brand new off their lot. Got car back March 5th 2021. On March 7th the check engine light came on and the brakes made a loud popping sound, steering is very tight and not comfortable driving. Do not feel safe in this vehicle at all. I called mon. Morn and no call back yet.
I was driving my 2016 Jeep Cherokee sport and when I got to my friends gated entrance. I put the car in park so I could enter the gate code on to the key pad. When I went to put the car back into drive- the emergency brake went on by itself and would not release. The car would not go in to any gear so I couldn't put it in neutral to push it out of the way for residents trying to enter. I had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. Next morning had it towed to Chrysler, Dodge, Jeep in buford, ga.
My 2016 Jeep Cherokee limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. My Jeep is inoperable due to this issue. I was stopped at a light in traffic and my car refused to move at all. It finally moved out of park in 30 minutes. The next day my car did the same thing again while I was trying to back out of a parking space at the store. It had to be towed to a Jeep dealership. These two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. As of now I am without my car, being told water got in the electronic parking brake module. I am told it also requires a electronic park brake switch now too. My car has42504 actual miles on it currently. I bout it with 42098 miles on it on June 25th 2020.
I have a 2016 Jeep Cherokee. The "service shifter" warning comes on every time the vehicle is turned on. The light indicators on the the gear shifter no longer come on. The dashboard is locked with the "service shifter" message. It has been recurring for the past month. Mechanics do not know what the issue is.
A D V E R T I S E M E N T S
- Hutchinson, MN, USA