CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
46,056 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2011 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

2011 Jeep Grand Cherokee Owner Comments

problem #9

May 102024

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

When I went out to my car the morning of [XXX], 2024, I noticed that the passenger headrest was disconnected from the back and had been deployed without reason overnight. There was no accident or contact with the car it just did it on it's own. Luckily no one was in the car so there was no injury caused. I was advised by the local Jerry Ulm Jeep dealership in Tampa that their was an extended warranty for this issue that expired in 2021. I did not receive any correspondence so this was the first time hearing of this issue. From looking online it looks like it is a very widespread safety issue. I contacted Jeep directly to request approval for reimbursement before getting the car repaired but was denied. As mentioned, this problem occurred out of nowhere and is clearly due to faulty manufacturing and could have caused serious injury if someone was in the passengers seat. I would like for Jeep to be held accountable for this and to be reimbursed for the associated cost to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tampa, FL, USA

problem #8

Nov 112023

Grand Cherokee

  • miles
Head rest safety feature for collision deployed on passenger side when car was idling in park with passenger in seat.

- De Leon Springs , FL, USA

problem #7

Apr 292021

Grand Cherokee

  • 110,000 miles
While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a thick layer of soot on everything in the vehicle.

- White Bluff, TN, USA

problem #6

Sep 012020

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Both head rest are loose and plastic to hold in place is broken on the two front seats. This doesnt proved proper head support if in a collision

- Wellford, SC, USA

problem #5

Jul 152017

Grand Cherokee

  • 90,000 miles
The ahr deployed even though the Jeep was not involved in any collision; no rear, side, front, etc. Impact. The head rest on the driver's side just deployed on its own. We have watched videos on how to reset it, but have not been able to fix the problem.

- Anthony, TX, USA

problem #4

Jul 162018

Grand Cherokee

  • 127,501 miles
The active headrest on the passenger side deployed while driving down the road at about 20 mph on city street with no reason for deployment. Hit passenger in the back of the head.

- Allen, OK, USA

problem #3

Mar 242018

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Is there a remedy from Jeep that addresses the buckling leather dash and driver back panel? I would like replacement of the dash and a new seat. I believe the seat problem is not the panel, but the seat itself. The dash buckling is a hazard to obstructing the drivers vision of the roadway and the seat back falling off can hurt a backseat passenger. As a child acidentaly grabs it to climb into the backseat he would fall.

- Missouri City, TX, USA

problem #2

May 172017

Grand Cherokee

  • 87,000 miles
The seats feel like they are not bulges down properly and move during turns and you can hear and feel them jerk.

- Franklinville, NC, USA

problem #1

May 262014

Grand Cherokee 4WD 6-cyl

  • miles
It appears wiring to the driver's side seat controls were run through the steel frame of the seat. The wires rubbed on the steel frame until they shorted out and started a fire.

- Rockford, IL, USA

Not what you are looking for?