Stop at a gas station went to start vehicle would not start made some clicking noises open the hood smoke coming from the alternator, alternator was extremely hot had vehicle towed come to find out alternator went to ground burned up the computer in the vehicle. Was told 2011 models have been recalled for alternators doing this very thing, dealer told me there was no recall on my vehicle for the alternator but other 2011's have been recalled for the alternator. My mechanic said the vehicle could've started on fire from it going to ground the way it did. Was at the gas pump could've turned into a major issue at a gas station. Vehicle is still at the shop have in the computer replaced today no documentation on it yet

- Roseville, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start without warning. Randy wise auto mall (4350 lennon rd, flint, mi 48507, 1 (810) 230-2500) diagnosed that the alternator assembly failed and needed to be replaced. The dealer also stated that the vehicle was excluded from NHTSA campaign numbers: 17V435000 (electrical system) and 14V634000 (electrical system). The dealer further stated that the battery and ECM were damaged. The contact had to obtain a rental vehicle due to the condition of his vehicle. The manufacturer was notified of the failures and confirmed that the vehicle was excluded from the recall campaigns. The contact was waiting on a response from the manufacturer to determine the guidelines to repair the vehicle. The approximate failure mileage was 140,000. Consumer stated dealership tested the battery on January 31,2019 and found the battery was bad and replaced the battery. On her way to work February 13,2019, the vehicle was making a strange noise, she made it to work and turned the ignition off, consumer then tried to start the vehicle and it wouldn't start. The dealership came to her work and attempted to jumpstart the vehicle several times but were not successful. Vehicle was towed back to the same dealer for a diagnosis and found the battery was bad. Alternator and damaged battery was replaced.

- Frankenmuth, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 10 mph, the vehicle suddenly shut off and could not be restarted. The vehicle was towed to tri-star Jeep Chrysler (1260 N center ave, somerset, pa 15501, pa) where it was diagnosed that the alternator was faulty and needed to be replaced. The alternator, battery, and power train control module were replaced. The failure was remedied. The manufacturer was notified of the failure. The failure mileage was 166,000.

- Cranberry Township, PA, USA

I was driving down the freeway at around 6:40am in the dark when sensors in my vehicle started flickering on/off, then the ambient lights inside the vehicle started flickering on/off before shutting off, then the stereo went out, then the headlights shut off, and then the entire vehicle shut off. There was no warning light that the battery was low before all of this happened. The repair shop the car was towed to said the battery was dead and wouldn't hold a charge. When they tested the alternator after replacing the batter, it was found to have zero output.

- Ukiah, CA, USA

All lights began randomly flashing, wipers went on at varying speeds, power seats were moving, transmission was shifting gears inappropriately. When this started I was about 3 miles from home. The vehicle stalled three times and was harder to start after each stall. Upon arriving home and shutting the engine off, the lights continued to flash until the battery died. Fortunately, I was not on a busy highway when this occurred.

- Kent, WA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the totally integrated power module was defective and replaced. The contact stated that the repair affected the passenger side turn signal, which caused the front fog lights to blink. Dodge Chrysler Jeep city (4395 us-130, burlington, NJ 08016, (855) 242-0015) stated that the initial repair caused the passenger side turn signal to have to be repaired for more than $2,000. The failure mileage was 140,000.

- Delanco, NJ, USA

My Jeep is having the same problems as other Jeep that were recalled for fuel pump relay issues but mine is not recalled. My vehicle turns over and eventually times out. And I can hear the fuel pump running when I turn the engine off and pull the key out. Other cars shut down while driving with this issue and I dont want to wait until that happens to get this fixed

- Layton, UT, USA

I started the Jeep up in my driveway and noticed a whining sound that changed with engine rpms. There were no lights or warnings on the dash to indicate a failure of any components. I only had to run to the store 4 miles away and thought I would look at it when I returned home. Once I got to the store, I smelt an electrical burning smell and saw smoke coming from under the hood. When I raised the hood, the alternator was producing a significant amount of smoke. I was concerned my vehicle was about to catch fire. I had some one bring me some tools so I could disconnect the battery. Once the battery was disconnected, I located a replacement alternator ($400) locally at a parts store as it was a Sunday evening and no dealers were open. I was able to replace the alternator in the store parking lot. I drove the vehicle home with no problems, but when I opened the hood to ensure all was good with the new alternator, it was once again so hot I could not touch it. There was no smoke as of yet, but it does seem that there is still an issue that caused the original alternator to catch fire. I am sure the new alternator will also be damaged if the Jeep is driven any more. Currently I am forced to leave my Jeep parked until I can ensure I have an emergency back up available. The Jeep does act normal now the alternator is changed out, and everything seems to be working as normal. I am just concerned the new alternator may fail again and cause a fire in my Jeep. Now I am scared to drive the vehicle for my normal commute. The Jeep only has 70,000 miles on it and has never had any other issues since I have owned it. I have seen this issue many time is searches online and feel that there are underlying causes that can result in vehicle failure and possible fires. Extremely unsafe to operate in this condition.

- Rydal, GA, USA

Purchased vehicle 12-15-18. Since then, the vehicle has stalled intermittently (3 times in 2 weeks) at stops without any lights appearing on instrument panel. The first time, I wasn't even aware the engine cut out until I pressed on the accelerator and nothing happened. The vehicle starts back up, but will not go into gear immediately. In one instance, it took about 5 seconds to go into gear. Brought vehicle to dealer where purchased (pauly Toyota- crystal lake, il.) who recommended bringing it to a Jeep dealership. Brought to crystal lake, il crysler Jeep Dodge who could not diagnose problem as no faults appeared under test. Fluids were clean, and at proper levels. Was told to drive vehicle until condition reappeared, and it would be reinvestigated. This is similar to other complaints about this vehicle type stalling, except that so far, it has only happened when the vehicle is at a stop in traffic.

- Oakwood Hills, IL, USA

When the vehicle in is motion and coming to a stop, the engine will stall. I have to stop the vehicle without any power steering or brakes before I can restart, which is extremely dangerous in normal traffic conditions. There have been a recall for the fuel pump relay. That recall has been performed twice. I still have the engine stall problem. Jeep is aware of the issue and seems unwilling to replace the ticm to fix this issue. The fuel pump relay appears to bypass the ticm.

- Lexington, KY, USA

Alternator diodes experienced rapid failure disabling the vehicle while driving on city streets. Previous recall for 2012-2014 models for same reason P60/NHTSA 14V-634. We had the alternator diagnosed by upex auto supply in dallas Texas and they confirmed the diode failure. Additional electrical issues ensued which are yet to be determined after the alternator was replaced.

- Rolling Hills Estates, CA, USA

Starter engages, but will not start wipers work without being turned on. Battery depleted for no reason. Engine quits for no apparent reason. This all happened while vehicle was stationary, but just as easily been while moving.

- Winchester,, KY, USA

We have had problems with this car for a couple of years. We have had to replace the computer, alternator, battery, and now the tipm. This car almost caught on fire once before due to the faulty computer system. Now with the tipm malfunctioning, the car wouldn't start. The battery discharged so we would take it to get charged, the car would work for a couple of weeks then it would happen again. This last time, the car never restarted. We had the vehicle towed to the local dealership and were told that it was a faulty tipm. Jeep Cherokee 2012-2014 are recalled for this!! why aren't the 2011S?

- Horizon City, TX, USA

This is the worse vehicle I have ever bought! never again! I been stranded several times. As soon as I get a jump and bring it to have it checked the mechanic states nothing is wrong with the alternator or the battery. No codes pop up as anything is wrong. I've been in a life threatening situation where my car stalled while I was driving on a main road. The only way I could get the car to work was to turn it off and start it again. Then it was fine. I called the dealership and they said they haven't heard of anything as far as recalls. That has happened at least 3 times. Another problem that I have experienced was the car accelerating on its on. I called the dealership and they were not concerned. And another problem is my passenger side window all of a sudden would get stuck. Ive had problems from day one and the dealership acts like it is no concern. As I read majority of complain is falling to electrical problems, especially with the tipm but nothing is getting done about it. I constantly check this site to see if the government is going to protect the consumers by forcing more recalls on electrical or tipm boards, but they are not doing anything about it. What is it going to take, many lives taken away over it"??"

- Marrero, LA, USA

Engine turned off while exiting freeway decelerating and making a slight right turn. The only way to restart is to press on brake return shifter to park and restart engine by pushing start button. Scary and dangerous situation. Also affected steering and brakes.

- Redmond, WA, USA

While driving the vehicle shuts off completely. Try restarting may take several attempts. There is no response from the engine ie: Not turning over, starter not engaging. Once it starts it drives fine until the next occurrence. This also happens quite often when first trying to start the car as well.

- Aston, PA, USA

Jeep was parked in driveway. Went to start up and Jeep intermittently starts & then cuts off or will not start at all. Now being serviced at dealership. Luckily, I was not driving on the highway at the time of the occurrence. However, had to have the vehicle towed to dealership. The symptoms appear to be the same as your fuel pump relay recall back in 2014 for 2011 Jeep/Grand Cherokee. However, I have been the sole owner of this vehicle and never received a recall notification. Is this still covered under the recall?

- Fredericksburg, VA, USA

For the last several months my Jeep will not start all the time. It has shut down twice in the middle of the road while I was in 45 and 60 miles a hour traffic.I was able to turn my wheel to get into the far right lane. It is very unsafe and Jeep doesn't seen to care to correct the problem.

- Raleigh, NC, USA

Approximately one time per month for the past 6 years my Grand Cherokee stalls one second after I push the start button from park. I need to push the button again to "turn it off" even though it wasn't actually on before I can try to restart it again with my foot on the brake.

- Gaithersburg, MD, USA

The contact owns a 2011 Jeep Grand Cherokee. While driving 35 mph, the vehicle lost all power and stalled. In addition, the forward collision warning indicator illuminated. The contact stated that the failure occurred on numerous occasions. The dealer (oxmoor Chrysler Dodge Jeep Ram, 4520 shelbyville rd, louisville, ky 40207) was contacted and informed the contact that the failure was previously repaired per NHTSA campaign number: 14V530000 (electrical system). The vehicle was not repaired for the recent failures. The manufacturer was not notified. The failure mileage was 103,000. The VIN was not available.

- Louisville, KY, USA