CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hello NHTSA team, I am writing to you to ask that additional VIN numbers be included in an existing recall. The existing recall is P60 / NHTSA 14V-634 for alternator failure. Our family has two 2011 grand Jeep Cherokee and the alternators have failed in both of these vehicles prematurely. Can you please include VIN [xxx] into the recall. The alternator in both of our 2011 grand Jeep Cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. When the failure on the alternator occurs it is very sudden, one day it is working properly the very next day it is not working properly. We have invested a lot of time in discussion already with the fca department at Chrysler. Fca at Chrysler is indicating to us that our vehicles have all of the matching "specifications" to meet the criteria within the existing recall but our VIN numbers are not included, therefore they cannot cover the repair. The fca continually tells us that they are not sure why our vehicles are not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. The issue when it occurs is very rapid, we drive the vehicle one day, no issue, and then the very next day when we start the vehicle immediately there is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the RPM increase. Please include VIN [xxx] in the existing recall. Thank you very much. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Fcw (forward collision warning) light went on and the engine killed, while in full motion, causing total loss of power steering and control. This has happened while stationary at a stop light and in motion.
While in motion and stationary the vehicle with have power surges through the electrical system. While stationary the tailgate will open on its own and the horn will randomly start blowing. While in motion and stationary the vehicle will blow headlamps and tail lamps. The wires in the head and tail lamps have caught on fire and have melted the wires. Yesterday the rear drivers side tail lamp caught on fire and burned the casing and wires. The vehicle will randomly stall and sometimes won't start.
- Port Wentworth, GA, USA
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The contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving various speeds, the vehicle stalled without warning. On another occasion, all of the doors locked and unlocked inadvertently. Also, while driving, the gear shifter automatically shifted into first gear. There were no warning indicators illuminated. The vehicle was taken to olathe Dodge Chrysler Jeep Ram (located at 15500 w 117th St, olathe, ks 66062 (888) 864-4741) where it was diagnosed, but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure and the contact was provided case number: 32155774. The approximate failure mileage was 87,000.
I purchased my 2011 Jeep Grand Cherokee overland last year from a Toyota dealer. Only because no other dealers had one with saddle interior. So far the radiator needed to be replaced because it cracked leaking fluid and recently the push button starter went.is there a recall on the push button starter malfunctioning?
These problems are random. First alrm has gone off twice, the day light running lights don't always come on. The car does not always recognize the key. The dom elight on the drivers side flickers some times. This mourning the clock on the radio showed an invalid time, swithed radio off, and back on, it went to the correct time. Took to machanic designated by the dealer we bought this from 2 weeks ago and he found no issues. The milage is 92000. I will change the battery out this week, and see if that corrects these issues. We had similar issues with or 2005 Lincoln ls when it had a weak battery.
The contact owns a 2011 Jeep Grand Cherokee. The vehicle was previously serviced under NHTSA campaign number: 14V530000 (electrical system) however, the contact stated that while driving at various speeds, the vehicle stalled without warning. The failure recurred several times. The vehicle was taken to gunn Chevrolet located at 16550 I-35, selma, tx 78154 where the dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they could not assist as the recall repair had already been performed. The approximate failure mileage was 99,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the alternator failed and the battery warning indicator illuminated several times. The contact noticed a burning odor coming from under the hood several times. On one occasion, all the lights on the instrument panel illuminated. A private mechanic performed an inspection and diagnosed that the battery was fine. The mechanic also diagnosed that the alternator failed and caused the battery to drain, and the plastic burning odor was also caused by the failed alternator. The vehicle was repaired and the alternator was replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 51,000.
Jeep GC2011 stalls whiling driving. Ongoing since 2012; mechanics have done a lot of service and repair very costly out of my pocket expences but has not fixed the stalling. Says it maybe the alternator, throttle or ignition problem. The 2011 model should be included in the Chrysler recall #T36 (NHTSA #17V435).
Jeep GC2011 stalls whiling driving. Ongoing since 2012; mechanics have done a lot of service and repair very costly out of my pocket expences but has not fixed the stalling. Says it maybe the alternator, throttle or ignition problem. The 2011 model should be included in the Chrysler recall #T36 (NHTSA #17V435).
Jeep GC2011 stalls whiling driving. Ongoing since 2012; mechanics have done a lot of service and repair very costly out of my pocket expences but has not fixed the stalling. Says it maybe the alternator, throttle or ignition problem. The 2011 model should be included in the Chrysler recall #T36 (NHTSA #17V435).
Jeep GC2011 engine stalls while driving! current recall under Chrysler #T36 and NHTSA #17V435 only covers year 2012-2014. Chrysler needs to be notified to include year 2011. Ongoing issues of staling and complaints for 2011 has been logged since 2012 and is a serious mechanical issue that should be under the recall. If anyone has experienced staling please document and send the complaint or if you know someone who has died from this please file to save others!
Timp recall, was repaired Jan 2015. Today vehicle stalled in traffic, completely shut down and lost power steering, while making a left hand turn. I am lucky I was not in an accident. I was able to restart the vehicle. I have made an appointment with the dealer, but since it was repaired previously, not sure what they will do for me. Obviously there is still a problem the recall did not repair.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, a noise was heard from the engine without warning. The vehicle was towed to the local dealer (dekalb tire & automotive service located at 2089 northlake pkwy, tucker, ga 30084; (770) 938-3680) where it was diagnosed that the battery and alternator needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer stated that the electronic control module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer was not contacted. The failure mileage was 91,000. The consumer requested a reimbursement for the alternator failure, costs for related damages, battery, and electronic control module. Updated 10/02/2017
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/19/17
Car stalls without warning. Collided with tree, major front end damage. No power steering, power brakes, no air bags were deployed, seat belts did not tension. Vehicle had stalled previously and take to dealer. Dealer replaced ignition coils and said problem was fixed.
The contact owns a 2011 Jeep Grand Cherokee. While driving at unknown speeds, the headlights, windshield wipers, and instrument panel illuminated. The check engine warning indicator also illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The vehicle was still at the dealer. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.
Today, Monday, March 6th, 2017; I was driving to work; a couple of miles from my house my vehicle stalled without warning. Luckily for me, it was a low-speed area and I was able to stop on the side of the road. My truck did not turn on again despite several attempts. I called a tow and it took it to a shop. I left the truck the entire day. At the end of the day they gave it back to me saying it worked again and that apparently there was a mal-function with the relay system. They said the gas-pump was not working and suddenly when they were checking the tpim it worked by itself. They could only recommend to take it to the dealer for a more profound check. I recalled I got a carfax not so long ago and going back to it I found out about the tpim failures... this is a very serious issue and with a very high risk of serious injury to the vehicle occupants. I work in manufacturing supplying parts to different oem's and in the pfmea (potential failure mode and effects analysis) this would have a severity of 10!!! I will file all the complaints and will call the nhts to get my tpim replaced asap! I really hope they can make this quickly. If I can get another car I will do but I will not take my family on the truck for sure.
A D V E R T I S E M E N T S
- Cave Creek, AZ, USA