CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
The vehicle began to misfire when idling, and the engine light came on. I took it to the dealership, and they charged me to diagnose the cylinder 2 and 6 misfire caused by bad valves in the head. They did not do any test to the vehicle besides running electronic diagnostics. The dealer tried to have me pay for the head to be replaced, and I calmly asked for a quotation for all of the work, and took the vehicle home.
I did research into the head issue, and found that Chrysler extended the warranty of the Bank 2 Cylinder Head because the valves would burn up prematurely. I printed this info out and took it to the dealership. After review, they acted like this was the first time they heard of this and said they would honor it. I told them of course you will honor it because this is coming directly from Chrysler. To add insult to injury they are trying to have me replace the other head at my own expense saying that while they are in there it would save money. I told them that I should not be having any head work done to a vehicle with less than 60k miles.
The part just came in, so I am now waiting for my scheduled appt to have the head replaced. I will update this message when the service is complete.
i hope that our 2011 jeep grand cherokee holds up, but i think the new motors may not work for the long haul, and service at our dealership sucks ( south point jeep tulsa okla.)
- string,
Catoosa, Okla., US
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A D V E R T I S E M E N T S
The vehicle began to misfire when idling, and the engine light came on. I took it to the dealership, and they charged me to diagnose the cylinder 2 and 6 misfire caused by bad valves in the head. They did not do any test to the vehicle besides running electronic diagnostics. The dealer tried to have me pay for the head to be replaced, and I calmly asked for a quotation for all of the work, and took the vehicle home.
I did research into the head issue, and found that Chrysler extended the warranty of the Bank 2 Cylinder Head because the valves would burn up prematurely. I printed this info out and took it to the dealership. After review, they acted like this was the first time they heard of this and said they would honor it. I told them of course you will honor it because this is coming directly from Chrysler. To add insult to injury they are trying to have me replace the other head at my own expense saying that while they are in there it would save money. I told them that I should not be having any head work done to a vehicle with less than 60k miles.
The part just came in, so I am now waiting for my scheduled appt to have the head replaced. I will update this message when the service is complete.
- Jacqueline S., Barrigada, Guam