CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Typical Repair Cost:
No data
Average Mileage:
54,000 miles
Total Complaints:
1 complaints
Most Common Solutions:
glass piece is on national backorder until 8/22 (1 reports)
Sunroof on my 2011 Jeep Grand Cherokee Limited Edition exploded for no reason. Nothing hit the vehicle or sunroof. The sunroof exploded on July 16, 2014 and the part is on national backorder until Aug 22, 2014. I have an extended warranty, but Chrysler won't cover replaced sunroof glass since it's not a mechanical issue. Also, since the glass isn't covered under the extended warranty Chrysler won't pay for a rental while my vehicle sits in a body shop waiting for the part to become available.
It appears to be a manufacturing defect since the glass exploded for no reason. I don't understand why something as simple as glass for a sunroof would be on national backorder unless there is a significant issue affecting a significant number of vehicles affected. I will be without my vehicle for over a month. I have discussed this issue and requested a rental vehicle several times with Chrysler, but to no avail. Chrysler has set the bar for the worst customer service I have ever experienced.
A D V E R T I S E M E N T S
Sunroof on my 2011 Jeep Grand Cherokee Limited Edition exploded for no reason. Nothing hit the vehicle or sunroof. The sunroof exploded on July 16, 2014 and the part is on national backorder until Aug 22, 2014. I have an extended warranty, but Chrysler won't cover replaced sunroof glass since it's not a mechanical issue. Also, since the glass isn't covered under the extended warranty Chrysler won't pay for a rental while my vehicle sits in a body shop waiting for the part to become available.
It appears to be a manufacturing defect since the glass exploded for no reason. I don't understand why something as simple as glass for a sunroof would be on national backorder unless there is a significant issue affecting a significant number of vehicles affected. I will be without my vehicle for over a month. I have discussed this issue and requested a rental vehicle several times with Chrysler, but to no avail. Chrysler has set the bar for the worst customer service I have ever experienced.
- rel51569, Colorado Springs, CO, US