Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.


really awful
Crashes / Fires:
2 / 39
Injuries / Deaths:
3 / 0
Average Mileage:
25,042 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee electrical problems

electrical problem

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2012 Jeep Grand Cherokee Owner Comments (Page 2 of 21)

« Read the previous 20 complaints

problem #395

Oct 282016

Grand Cherokee

  • 105,000 miles


The same exact thing as recall P60 except my model supposedly has a 180amp alternator. I can't be for sure since the tag was almost completely melted when the alternator was removed. Pulling into a parking lot the electrical system just started flashing and going haywire. The vehicle quit working. When I popped the hood, the alternator was so hot it was almost glowing.

- Winnsboro, TX, USA

problem #394

Jul 022015

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall for the ignition switch two years ago, but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure.

- Austin, TX, USA

problem #393

Oct 142016

Grand Cherokee 4WD 8-cyl

  • 94,000 miles
I have a 2012 Jeep Grand Cherokee limited, 5.7L engine. Purchased the vehicle used. At approximately 60,000 miles (2015) the Jeep begin to randomly stall while driving. It always happened within 10 minutes of leaving my house. Fuel levels good, didn't matter if turning left or right. Vehicle stalled, causing steering to lock. Almost in 3 accidents. Only remedy was to put it in park, Jeep would start right back up. This happened in June, August and October. After October stall, I took to the Jeep dealership. The dealership couldn't find anything unusual, and replaced the battery. The trailer taillights were not working and they recommend replace tipm. Things were fine until September 2016. On Sept 2 Jeep stalls turning right, full tank of gas. On Sept 6 - stalls slightly turning into suicide lane. Back to dealership. Dealership has it from 9/7-9-9. can't replicate it, and no errors come up. They do replace recall sun visors. Sept 18 - stalls going straight on road. Again, this is in the morning, and within 10 minutes of leaving my house. Saturday Oct 14. Jeep stalls again around noon time. Hadn't driven it since Friday 1pm, the day before. Full tank of gas. Died while slowing down towards a red light, going straight. Almost rear ended as a result. The dealership cant diagnose one thing that happens randomly. There is a plethora of complaints online regarding the tipm and alternator in this Jeep. My VIN isn't covered by the recalls, but it sounds like a tipm would remedy the situation. This vehicle is unsafe to drive, and Chrysler isn't helping.

- East Amherst, NY, USA

problem #392

Oct 062016

Grand Cherokee

  • 61,000 miles


2012 Jeep Grand Cherokee stopped in the middle of the road with the engine losing power, warning lights flashing with the smell of hot or burning electrical wiring entering the cabin. I was lucky I was on a city street going about 30mph, and not on the interstate moving at a faster pace. I had the car towed to the dealership and was told the next day that the alternator needed to be replaced, at a cost of over $1,000. I was told it was a difficult job to replace the alternator. Based on youtube videos, it should not have taken more than around 30-40 minutes. The alternator was available for $405-$450 from numerous mopar oems online. The dealership charged me over $730 and labor of over $250 for a total of over $1,000. The recall was for the 160amp, for the same exact stated situation that I had with the 180amp, so it was not covered. This is a safety hazard that should have been included in the recall. The Chrysler/Jeep dealership seems to using this as an opportunity to gouge the public.

- Plano, TX, USA

problem #391

Oct 072016

Grand Cherokee

  • 50,000 miles
The contact owns a 2012 Jeep Grand Cherokee. While driving, the 180 amp alternator failed and caused the vehicle to stall. The vehicle was towed to a dealer where it was determined that the VIN was excluded from NHTSA campaign number: 14V634000 (electrical system). The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.

- Corona, CA, USA

problem #390

Oct 112012

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000(electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Tomah, WI, USA

problem #389

Aug 222016

Grand Cherokee

  • 37,609 miles


While driving a whining noise started. Then battery light came on. System started it indicate system shutting down. Drove straight to dealer and was informed the alternator was burnt out and the battery shot. I complained to fca. Their esponse there is a recall on 160 amp alternators but it.does not apply to my vehicle because it has a 180 amp alternator.

- Staten Island, NY, USA

problem #388

Oct 062016

Grand Cherokee

  • 98,380 miles
Battery died and dealer replaced battery and performed recall repair for sun visor wiring. Within first 20 miles, while in motion on atlanta rd. In smyrna, Georgia, cabin filled with smoke from electrical fire beneath front passenger seat, which is where battery is located.

- Kennesaw, GA, USA

problem #387

Aug 202016

Grand Cherokee

  • 32,000 miles
The contact owned a 2012 Jeep Grand Cherokee. After the vehicle was started, smoke emitted across the top of the interior windshield. The vehicle caught fire and the fire department extinguished the flames. A police report was filed and no injuries were sustained. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 15V879000 (electrical system, interior lighting). The manufacturer was not notified of the failure. The failure mileage was 32,000.

- Florham, NJ, USA

problem #386

Oct 012016

Grand Cherokee

  • 90,000 miles
Yet another defective alternator. Was driving on city road and could smell something burning in engine. Pulled over and thought my car was on fire from the amount of smoke coming from the engine. Alternator locked up. Couldn't start vehicle after I stopped.

- Hamden, CT, USA

problem #385

Dec 152012

Grand Cherokee

  • miles


Sun visor recall, have turned in 2 recalls allready to the tomah wi dealer, but no call to come in and get it fixed.

- Kendall, WI, USA

problem #384

Sep 262016

Grand Cherokee

  • 50,000 miles
The contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the battery warning indicator illuminated and the vehicle stalled. The contact was not able to restart the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the alternator needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V634000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

- Vienna, VA, USA

problem #383

Sep 212016

Grand Cherokee

  • miles
It's been several months since I've requested my local Jeep dealer to install the visor recall upgrade. He has the replacement parts but keeps outing me off saying he needs a special tool or part to complete this service ! sounds like vs to me. This is about safety ! what is going on ?

- Burnet, TX, USA

problem #382

Sep 132016

Grand Cherokee

  • 84,400 miles
Another 2012 Jeep gc owner with the 180amp alternator failing here. It failed just like many other 160amp and many many 180amp Jeep gc's. if the 160amp was recalled for safety issues then why is the 180amp not being recalled. Is there a death indicator that warrants a recall? Chrysler/Jeep need to do the right thing and recall the 180amp electrical issues as well. My Jeep failed on I95 outside of DC and I had to push it off the highway during rush hour traffic. This is a safety hazard and needs to be dealt with please!

- Ellicott City, MD, USA

problem #381

Sep 142016

Grand Cherokee

  • 178,000 miles
While driving, battery light came on, made it to a safe place. Turned off car noticed smoke coming from under hood. When I opened hood I could see smoke and smell electrical burn at the alternator. After time passed, I tried to crank car, made a terrible noise and alternator smoked again. Had towed to local dealer. Apparently a recall was sent out on this, when car was in for service repair was not done? waiting to hear from dealer.

- Rifle, CO, USA

problem #380

Aug 232016

Grand Cherokee

  • 71,000 miles
Battery light came on while driving, started losing power, vehicle started whining. Turned vehicle off when I reached safe place. Mechanic restarted vehicle and an awful grinding and screeching came from under hood and smoke came pouring out for about 15 minutes. Alternator burnt up, blew out battery, and still waiting to figure out what the last issue is preventing it from being completely fixed. Jeep sent investigator out to view issues, and then sent me a letter saying sorry this happened but not our problem. Been without vehicle now for over 3 weeks.

- Hilton Head Island, SC, USA

problem #379

Sep 132016

Grand Cherokee

  • 91,110 miles
Alternator suddenly failed while I was driving down busy interstate. Luckily I was able to get to side of road without incident. I see there is a recall on like year/models for this very thing, however my VIN is not included in this recall, so I am having to pay out of pocket for tow, alternator and labor....and possible new battery and other electrical things, because alternator got hot and burned causing complete electrical shutdown of vehicle, so we are still unaware of complete damage done.

- Seymour, MO, USA

problem #378

Mar 142016

Grand Cherokee

  • 60,740 miles
In 3/16 the vehicle experienced an alternator failure which was repaired at a cost of over $1,000. Today, 9/13/16, the same failure has taken place. I decided to google the issue and found that recall 14V63400 (P60 for Chrysler) is an exact match for the vehicle description and the problem. I contacted Chrysler was told that it does not apply to my VIN!! very disappointing and unconscionable!

- Raleigh, NC, USA

problem #377

Aug 192016

Grand Cherokee

  • 103,000 miles
My 180 amp alternator burnt out and in the process burned the computer and other parts because of the way it fried. When I heard others had the same issue I was shocked to hear it was not a recall yet. Then even more shocked to hear there is a recall but only for the 160 amp alternator and does not cover the 180 amp model. Really"??" Jeep should take more responsibility for the issue and replace all of the alternators. This could have been a dangerous issue if it fried when I was driving on the freeway and lost power the way I did. My car just completely died with all of the power going out and my family could have been hurt. Jeep Chrysler you should recall also recall the 180 amp alternators and replace them proactively before someone is seriously injured or worse!

- Los Altos, CA, USA

problem #376

Aug 032016

Grand Cherokee

  • 55,000 miles
Alternator burns out and fails suddenly while driving. There are known problems with similar parts on Jeep vehicles. The manufacturer is aware. I submitted a claim to Fiat Jeep and they refused to reimburse me, for now.

- San Diego, CA, USA

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