Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.


definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
34,060 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2012 Jeep Grand Cherokee Owner Comments

problem #5

Aug 262015

Grand Cherokee

  • 61,000 miles


The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the front driver side seat belt became inoperable. The contact stated that when attempting to latch the seat belt, the seat belt warning indicator illuminated and the seat belt failed to latch. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000.

- Maple Heights , OH, USA

problem #4

Jun 232015

Grand Cherokee

  • 41,000 miles
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.

- Claremore, OK, USA

problem #3

Sep 272014

Grand Cherokee 6-cyl

  • 11,800 miles
Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. After several test back seat safety belts also failed. Windows and door safety electrical safety lock did not operated ( 2 times replaced).

- Gurabo, PR, USA

problem #2

Jul 012014

Grand Cherokee

  • 24,000 miles
I was getting a burning plastic smell I brought the vehicle to manfredi service center in staten island NY they tried to tell me it was my air freshener after pushing for a fix they flushed a coil...immediately called them after picking up the vehicle and was told to bring the car back Monday....Saturday while driving intense smoke filled the cabin from the drivers side headliner I had the car towed back to service where they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when I received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented.....I am awaotomg parts the smell persists and causes me to have headaches thank you for your time I would appreciate any info on this.

- Staten Island, NY, USA

problem #1

Jun 032013

Grand Cherokee 6-cyl

  • 32,500 miles
On June 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The RPM needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-June-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-June-2013 the same exact problem happened while driving to Virginia beach. Car started same problems experienced on 03-June-2013. Car is at New Jersey dealership for repairs. Car dealer in NJ noted that there was a new computer module replacement to said vehicle in January timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.

- Waltham, MA, USA

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