This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Jeep Grand Cherokee Laredo 4X4 has randomly but continuously stalled or hasn't started up successfully for the past year that I have owned it. This has caused much stress, anxiety, and inconvenience for me, my wife and young daughter. We live with the constant fear of being left stranded throughout or own city or worst yet stranded out of town during family road trips. This is completely unacceptable and undesirable as loyal Jeep vehicle owners of several different Jeep models including two Jeep patriots and one Jeep Liberty. This past Friday I was unable to start up my Jeep to go to work and was left stranded in my garage. I had to miss work that day and have the Jeep towed to a local authorized dealership where it is still parked four days later unable to start up and is undiagnosed or repaired. This is causing me and my family much financial hardship due to my wife and I having to alternate missing work or trying to borrow a spare vehicle from other family members. I hope to have a remedy as soon as possible by the manufacturer as this issue and subsequent recall has been in effect since last year 2019. I hope that this complaint does not fall on deaf ears and that a solution is developed and provided to me and my family right away.
The contact owns a 2013 Jeep Grand Cherokee. The contact received recall notification for NHTSA campaign number: 19V813000 (electrical system) however the recall remedy was not yet available. The contact felt that the manufacturer exceeded an unreasonable amount of time. The vehicle was taken to pine belt Chrysler Jeep Dodge Ram located at New Jersey 88, 1400 ocean ave, lakewood, NJ 08701 but the recall remedy was unable to be performed. The manufacturer was made aware of the issue. The contact did not experience a failure with the vehicle. VIN tool confirms parts not available.
The engine oil cooler deteriorates and brake leaving you stranded on a poodle of oil and water without any notice whatsoever other than a great superheating condition that will lead to complete motor failure and possible fire while on the highway while on my way to bringing my grandkids to school.
The contact's parents own a 2013 Jeep Grand Cherokee. The contact stated that while driving at 70 mph, the vehicle lost motive power and stalled without warning. The vehicle was restarted and driven to blake fulenwider Chrysler, Dodge, Jeep located at (305 16th street, snyder, tx 79549), where it was determined that the fuel pump relay needed to be replaced. The vehicle was repaired. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was notified of the failure and a case was filed. The approximate failure mileage was 75,000.
The contact called on behalf of her daughter who owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, the vehicle stalled without warning. The contact stated that the vehicle also experienced an intermittent failure to start. The vehicle was taken to (acadiana Dodge Chrysler Jeep Ram Fiat 1700 sw evangeline thruway, lafayette, la 70508) where the totally integrated power module (tipm) and the fuel pump relay were replaced on multiple occasions however, the failure persisted. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the parts for the recall repair was not yet available. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 67,000. VIN tool confirms parts not available. (recall related incident)
- Murphy, TX, USA
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My 2013 Grand Cherokee has had the stalling issue since I bought it in Dec. 2016. In 2017 after replacing tipm & fuel-pump at our expense, vehicle continued to stall & neither Jeep nor the dealership would do anything other than change the part. We filed with ncds, & the arbitrator did not pursue the case & Chrysler responded that the vehicle was 'operating as intended'. I have electronic copies of those documents. Since the official recall was issued, my car has been in the shop 3-4 times & continues to shut off multiple times daily or every other day. It failed & would not start Dec. 2019 so I took it in & got it back a week later. They claimed my battery was dead & would not hold charge. However, the day before it wouldn't start, I'd driven it back from dallas to lafayette, la w no stall. I'd also driven it around the morning it stopped working so I am not understanding that, but paid for the repairs & a couple weeks later, it failed again. It's my understanding the fuel pump has been replaced twice since my visit in December. I took it in on Jan. 20th for the stalling & got it back on the 21st in the afternoon. Less than 24 hrs later, it stalled again. I called the dealership all last week to report the daily stalls & went back in this past Monday, the 27th, after they did not return my calls to schedule an appointment. It stalled there in the dealership parking lot, & they got a tech to run the codes & it came back as the recall part. Then they ran specific diagnostics per fca's request & said they couldn't duplicate it. Since Monday, it has stalled twice so far today, on Wednesday. The car has stalled while idling with my foot on the brake, while driving it, and upon start it will immediately die after cranking up. The issue is intermittent & poses a huge safety risk for myself & others when it stalls in-operation.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notice under NHTSA campaign number: 19V813000 (electrical system). The contact called nyle maxwell pre-owned supercenter located at 13817 N research blvd, austin, tx 78750 where he was informed that the parts were not available. The contact had spoken with the manufacturer where he was provided with the same information as the dealer. The contact had experienced the failure where the vehicle would shut off without warning at various speeds intermittently. He had taken the vehicle to the same dealer prior where he was informed that they were unable to duplicate the matter or repair the vehicle. The failure mileage was approximately 80,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount time for the recall repair. The contact stated that after being stopped at light, then accelerating approximately 10 mph into an intersection when the vehicle suddenly stalled halfway into the intersection. The contact attempted to press the start button on the vehicle, however, the vehicle failed to start. The contact had to allow the vehicle to coast to the side of the road where they placed vehicle in the park position. The contact's wife noticed that smoke was coming from under the hood of the vehicle. The contact was able to get himself, his wife, and child out of the vehicle. The contact opened the hood of the vehicle and noticed the vehicle had caught on fire. The fire department was called and put out the fire. A police and fire department report were filed. The vehicle was towed. The contact stated that they have had complications due to inhaling a large amount of smoke, however, the contact had not received medical attention as of yet. The dealer was not contacted. The manufacturer was made aware of the issue and opened a case regarding the matter with the case number: [xxx]. the approximate failure mileage was 144,000. VIN tool confirms remedy not yet available. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the fuel pump did not pump fuel. The vehicle was restarted a couple of times to get the fuel pump to work. There was no warning indicator illuminated. The vehicle was taken to iverson Chrysler Dodge Jeep Ram huron (605-352-8686, located at 101 2nd St sw, huron, sd) where it was diagnosed that the fuel pump relay needed to be replaced. The technician also confirmed that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system), but the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact received an unknown recall notification regarding the electrical system. The vehicle was taken to tom O'brien Chrysler Jeep Dodge Ram greenwood (750 U.S. 31 N, greenwood, in 46142, (317) 881-6791), but the parts to do the repair were not available. The contact stated that the vehicle seized without warning. The vehicle was towed to the dealer, was repaired. The manufacturer was made aware of the failure and confirmed that the parts were available. The failure mileage was approximately 180,000. (recall related incident) ts the consumer stated wanted to reimbursed for the cost of rental car.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 19V813000 (electrical system) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mark casa Chrysler Jeep (9733 coors blvd nw, albuquerque, nm 87114) confirmed parts were not available to perform the recall repair. The contact stated that the vehicle failed to start. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 140,000. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that once she pushed the start button, the vehicle stalled without warning. The contact would have to turn the vehicle off and back on in order for it to return to normal the failure was intermittent. Cape coral Chrysler Dodge Jeep Ram (2200 ne pine island rd, cape coral, fl 33909, (239) 500-0000) was contacted and confirmed that the parts were not available for NHTSA campaign number: 15V115000 (electrical system). The vehicle was repaired in 2015-2017 per the recall, but the failure recurred. The manufacturer was not notified. The failure mileage was 70,000.
The problem started with the key fob, after locking the car the doors would unlock and lock again with out my control. Then more electrical issues occurred, the lights flickered, the rear camera stopped working, and then driving the car eventually the power steering went out and it was dangerous as I was driving on the 405 free way and I was unable to pull over with out power steering.
Tried to start my Jeep it wouldn't start. I used the push button. I waited a few hrs and tried again. Same issue. Tried my remote start. Started up. Next day used the push start, started up no problem, on the highway (95) the truck was hesitating when going up an incline. Next day push start won't work, the engine would turn over as usual but wouldn't start. Remote start and it started up. Son took it and put it on the diagnosis machine and said there weren't any codes. Researching a hard starting problem I've read tons of posts very similar to what I have experienced. I called the dealer to make an appointment. Asked could it possibly be the same issue that my truck was re called on already. He said might be R09 fuel relay recall, timp problem, (recall was a temporary solution to install a fuel pump harness bypass so that the fuel pump turns off) but that if it is, the dealer said they already replaced that and will not do again unless it is pd for, after they put the Jeep on their diagnosis machine at $175 per hr. So after they completed the 9th recall I pick up my Jeep with hopes that I could do more research. I also called Jeep. The lady was very nice but they will do nothing except add my complaint to their system. I found out that many people had the same problem as I do! Jeep/Chrysler have put faulty timp in these cars and do not want to put a recall out on them. Many cars with my model have had the same complaints. The faulty timp has the fuel pump running constantly which drains the battery it runs when the car is off. Now if I 'try' to start the vehicle it smells like something is burning. After researching this problem I found the issue to be a timp problem and now am aware that I am not alone. There are hundreds if not more Jeep owners that are having the same issue.
I pulled out of my driveway, turned the corner and my Jeep completely shut down as I was driving. The message that came up told me to service my 4 wheel drive and every light on my dash lit up like a christmas tree. It would not start or do anything. Had to have it towed back to my house and am now having to tow it to a dealer.
The contact owns a 2013 Jeep Grand Cherokee. After the vehicle had been parked overnight in the driveway, the engine failed to start the following day and the battery warning indicator illuminated. The vehicle was taken to bob mariano Chrysler Jeep Dodge Ram (146 manchester St, concord, nh 03301, (603) 556-8616) where it was diagnosed that a new alternator and battery were needed. The dealer also ordered a new PCM. The manufacturer was made aware of the failure and did not assist. The failure mileage was 118,000.
My 2013 Jeep Grand Cherokee's alternator died. The battery light came on while pulling into the driveway and the next morning the Jeep was dead. It is covered under the T36 recall. The PCM went as well and is supposedly also covered under the recall. However, the battery was also damaged and destroyed. This situation could have caused a fire. The dealer, bob mariano Jeep dealer, at 146 manchester St, concord, nh 03301 tells me that I am responsible for replacing the battery. This cost should not be placed on the customer. The battery should be paid for by the dealer. The battery was damaged because of the faulty alternator, so was the PCM which is being covered. The short circuit that occurred in the alternator caused both the battery and PCM to die. So why should I pay for a new battery? the dealer is going to charge me $332.50 for the battery plus $119.90 to install the battery. The same mopar battery goes for approximately $230. Again, the difference in price is appalling.
The contact owns a 2013 Jeep Grand Cherokee. While attempting to crank the vehicle with the push start button, the vehicle failed to start. There were no warning indicators illuminated. The contact stated that the vehicle was exhibiting the same failures as listed in NHTSA campaign number: 15V115000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was contacted and a case number was provided. The failure mileage was 133,000.
A D V E R T I S E M E N T S
- El Paso, TX, USA