This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
June 13, 2013, third window regulator to fail within one year on my Jeep Liberty. Failed window regulators are front left and right windows, and left rear window. Very frustrated and disappointed with Chrysler and how they are handling a known issue. After speaking with several employees and manager at the Chrysler dealership. They have told me that Chrysler is aware of the defect but they are unable to repair the failed window regulators at no cost to me. Therefore I continue to drive my Jeep Liberty without any working windows which presents a safety issue in the event of an accident. I have no way of getting out of my vehicle and it's an inconvenience to pull up to drive thru without being able to roll down my windows. Chrysler, I'm sure you have heard this complaint many times. I would greatly appreciate if you would take care of your customer base and do a recall on these window regulators. Thank you.
Same as some of the other complaints; vehicle refused to start. Random at first, the wouldn't start at all. Towed to dealer and entire steering column has to be replaced to fix one small part, which is on backorder. Will contact the manufacturer tomorrow to complain, doubt it will help. I have seen multiple complaints with this issue, Jeep should do something about it! $800 in repairs. Last Jeep/Chrysler I will ever own. I don't have the VIN right now, as the vehicle and registration are at the shop.
While driving at night. Headlights go off and on. Almost every night. No one knows why it's doing this. Sometimes for 3 to 5 seconds. We need a recall on this, to find out why this is happening. Jeep dealers don't have answers for us, but they can charge us $ 75 for nothing. Some day someone is going to get hurt when lights don't come back on. Don't say we didn't warn you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Car just shuts off on highway... this has happened several times.... after restarting works okay as if re-starting booting electrical system... engine light on.. rear hatch does not open... I believe this vehicle has major electrical problems from what I have read and experienced...
Driver's seat heater felt extremely hot against my back while driving. Leaned forward and smelled a burning odor, also felt jacket and back of seat which were both extremely hot and immediately turned off the heated seats. Upon arriving at work, got out of the vehicle and saw the front seat leather against where my back was had been burned, as well as the back of my jacket. Called the Chrysler recall phone number and was told that although there was a recall for the Jeep Grand Cherokee for the heated seats malfunctioning and overheating, that there was not a recall available for the same problem with the Jeep Liberty. Because the vehicle's warranty is expired, they said they will not cover expenses due to repairs. I then called my local dealer, who also said I would be responsible for repairs since there is not a recall for this model of Jeep. Upon searching the web, there are numerous accounts of other Jeep liberties with this issue, including a court case that was filed 10/29/12 for a 2004 Jeep Liberty which the heated seats generated dangerously high temperatures in which a consumer endured third degree burns. This is a serious safety issue, which could potentially cause a fire or injury to consumers.
- Baptistown, NJ, USA
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Headlights will turn off without warning at various times while driving. Interior lights remain on. Lights may flash on and off up to 4 times within a few seconds. Occurs in hot and cold weather, regardless of bumps in road, may happen just after starting to drive or after many miles. Click sound will be heard inside car when lights go out. Lights may remain off for nearly a second before coming back on. Jeep dealership unable to locate issue, told me to return when lights go out and stay out.
The contact owns a 2004 Jeep Liberty renegade. The contact stated that while driving 65 mph the speedometer and odometers failed. The vehicle was taken to a dealer who diagnosed that due to the BCM modular burning out the speed sensor, the speed sensor needed to be replaced. The contact mentioned that this was the fifth time the sensor failed. The vehicle was not repaired. The failure and current mileage was 90,000. Updated 12/28/12 updated 1/15/2013
The window regulator has failed in the window. This is a well known problem. Just sitting at a light and the window falls down because of a small plastic piece that holds the window up breaks.
Vehicle indicated that passenger front door was ajar, this after ten minutes of driving. Door was in fact not ajar. Passenger opened and closed door just to check, door then would no longer fully close. Pulled manual lock to see if it was stuck, whole piece came out. Smoke started pouring out of hole and door metal was very hot to the touch. Removed door panel to put out fire inside. Lock actuator motor melted down and parts were smoldering. During this process the electronic back glass popped open as well and will no longer latch either. Chrysler recalled some 2004 Liberty's for these motors overheating and seizing, was informed that this vehicle was not included and that we should have 'maintained the wiring in the door'. this vehicle is meticulously maintained!
For approximately 1yr, the headlights on my Jeep Liberty sport 2004 have been flickering on and off. It use to happen only once and awhile and they would go right back on and then stay on. However recently I have been unable to drive my Jeep at night because the headlights constantly go on and off on me and sometimes stay off.
Headlights go off then back on with a clicking sound under dash. Problem is intermittent. Chrysler case # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I attempted to start the car but the starter wouldn't turn over. I checked the fuses and relays for the ignition system, and everything was ok. I had to have the car towed to the dealer. The dealer told me that the entire steering column had to be replaced, because 2 tabs which held the ignition switch were broken. I've searched online sites and find that there seems to be all kinds of problems with the steering column and ignitions switches on the Jeep Liberty. Cost of this "minor" repair $600 plus towing. Mileage 82K.
The headlights flick on and off while driving. I can hear the headlight relay clicking when the lights cycle on and off. This is a significant safety issue and based upon the number of complaints should be addressed by Jeep.
When trying to roll down front driver window, it made noise and cable worm came up in between glass and door jam, flapping on inside of window. Window still worked but the cable wire would come loose sometimes and window would either not roll all the way down, or not roll down at all and other times would roll down just fine. I rolled the window down the other day and the cable wire came flapping up while the window glass is stuck inside the door. Had to pry window out of door and tape shut. Window motor still makes sound but no longer operates window.
The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle would not start. The vehicle was towed to an independent mechanic and the contact was informed that a mechanism within the ignition switch failed and the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 100,000.
The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle failed to start on an intermittent basis. The dealer was unable to duplicate the failure. The manufacturer was made aware of the failure however, did not offer any assistance. The vehicle was not repaired. The current mileage was 12,472. The approximate failure mileage was 11,000. The starter was replaced. But did not fix the problem. Updated 11/09/2011
My horn will not stop blowing, it woke everyone in my neighborhood up at 10pm last night, and the only way it would stop was to disconnect the battery. Water seems to be leaking into my fuse box. I have taken the car to a mechanic and will see how it turns out.
I was sitting at a red light waiting on light to turn, car completely shut off, smoke was coming out from under the hood. An emergency vehicle was sitting in front of me and they got out with fire extinguishers. When I raised the hood the fire flamed up more. There was a recall O4V337000 on the alternator could cause a fire under the hood. I never received a letter on this. I received a recall 2 0R 3 years ago and took it to Jeep dealer in kodak, tn. But it was not for this recall
The rear drivers side window regulator needs replacement as it is defective. The extended warranty nor the dealership will cover this very common defect which will cost me $450.
The contact owns a 2004 Jeep Liberty. While the contact was driving approximately 60 mph, the engine warning light illuminated on the instrument panel and suddenly the engine stalled. Also, the speed odometer displayed an inaccurate reading which fluctuated when traveling. The engine restarted and the vehicle was able to resume normally. The vehicle was taken to an authorized dealer where there were replacements of the cruise control sensor, speed control and computer module. The vehicle was taken to an authorized dealer on seven separate occasions for the identical failures. The contact had concern of the safety hazard involved. The failure continued to occur after the service repairs. The failure mileage was approximately 3,000.
A D V E R T I S E M E N T S
- Orlando, FL, USA