This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Jeep Liberty. While at a stop sign and making a right turn, the vehicle made a loud grinding noise and stalled. There were no warning indicators illuminated. The contact moved the shifter into park and noticed that the ball joint and an unknown tire became detached without an impact occurring. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The VIN was included in NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
On Friday, 02/15/19, traveling back from austin to houston, tx, with my 4 year old son for my weekend visitation, I had stopped at the entrance to my apt complex and was waiting for the access gate to open to enter. Turning right and elevating slightly to enter my complex, I heard a loud grinding noise and felt the front passenger side of my vehicle lower. I thought I had managed to run over the curb along the public street and tried to reverse when the same loud grinding noise could be heard. I immediately stopped, placed the car in park, and then got out of the vehicle to inspect. I could see that the wheel was folded inward towards the vehicle. Looking under the car I could also see the lower control arm now resting on the ground on the passenger side. I had zero idea what could've caused this but was extremely thankful it had not occurred while I was traveling in excess of 80 mph on the hwy with my son in the back seat. The vehicle was still on the street in front of the back entrance to my apt complex and a passerby stopped to see if he could help. He recognized the source of the problem and told me that my passenger wheel had separated from the ball joint. He mentioned that he had seen this happen to number of other vehicles. A local harris county sheriff officer arrived on the scene and I called my state farm insurance roadside assistance to have my vehicle towed. The vehicle was towed to a nearby a nearby dealership, autonation Jeep/Chrysler. On Monday, 02/18/19, I stopped by the dealership and was told that the wheel separation had caused damage to a number of components. I began researching on-line and found out that a previous NHTSA campaign had been opened in 2006 that centered around the exact problem my vehicle experienced; NHTSA campaign#: 06V288000, daimler/Chrysler recall#. F23. This recall needs to be extended & additional owners notified.
The contact owns a 2006 Jeep Liberty. While driving unknown speeds, the vehicle drove roughly. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the rear driver side control arm needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and a reimbursement for the repairs was requested, but no assistance was provided due to request misplacement. The manufacturer provided case numbers: 57876805, 57684064, and 57185298. The failure mileage was 75,000.
The contact owns a 2006 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Neuwirth Chrysler wilmington (219 S college rd, wilmington, nc 28403, (910) 799-1815) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
I was in motion in parking lot and turned my wheels to turn and all of sudden my tire came off due to the lower ball joint coming off.then it cost me to have it to we'd to my house.
- Fort Worth, TX, USA
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Keep Liberty limited edition 2006 issue with front and back control arms along with suspension issues. I have fixed this 2 to 3 times in about 2 years.
There has been an existing recall on 2006 Jeep Liberty front ball joints but I have been told by someone I called at your company that my Jeep Liberty was made just 6 weeks after the last date of the recall. It was made at the same plant!! my front ball joints need replaced badly and I do believe this should be covered. I bought new tires and cannot even get them aligned because of the ball joints I do not have the $$$
The rear suspension lower control arms may corrode and could break without warning. Safety risk: A broken rear suspension lower control arm could cause a loss of vehicle control and cause a crash. Remedy: The right and left side rear suspension lower control arms must be replaced the fuel tank on your vehicle has a small chance of experiencing a fuel leak during certain types of rear end collisions. Safety risk: Fuel leakage in the presence of an ignition source can result in an underbody fire.
The contact owns a 2006 Jeep Liberty. The contact stated that while driving at approximately 40 mph, a loud pop sound was heard and the vehicle became immobile. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the passenger's side front ball joint fractured and needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 06V288000 (suspension). Neither the dealer nor manufacturer was not notified of the failure. The approximate failure mileage was 110,000. Consumer stated manufacturer was notified. Front passenger side ball joint separated and damaged inside the wheel. Updated 12/13/18
The contact owns a 2006 Jeep Liberty. The contact took the vehicle to huffines Chrysler Jeep Dodge Ram lewisville (1024 S stemmons fwy, lewisville, tx 75067, (972) 538-4100) to be repaired per NHTSA campaign number: 18V278000 (suspension). The contact was notified that the front driver and passenger side lower control arms needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 135,000.
The contact owns a 2006 Jeep Liberty. While driving at unknown speeds, the front lower ball joint fractured. The vehicle was towed to lithia Jeep Dodge (2121 martin luther king jr blvd, eugene, or 97401), but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 06V288000 (suspension). The manufacturer was notified of the failure. The approximate failure mileage was 133,000. Consumer stated it sounded like axle broke and vehicle's front collapsed. Updated 12/03/18
Received recall notice U38/NHTSA 18V-278 in June 2018 via usps. Took several weeks to get appointment with a local Jeep dealer. Car was taken in Sept 17th to uftring Jeep dealer 140 radio city dr, pekin, il 61554. This dealer determined that my vehicle does need the recall parts (rear control arm & any other necessary parts to complete the repair). I was told the parts are on backorder and uftring stated that there is no specific or estimated date for parts to arrive. This is very dangerous and my only means of transportation. Is Jeep willing to provide me with a rental car until the repair is completed" I want to know where these parts are and when they will be available in my area to repair my car"
This is regarding a 2006 Jeep Liberty. Driving the Jeep on a highway going approx. 65-70mp, something broke underneath the vehicle. The front end had broken down almost to the ground, but was able to get to the side of the highway without crashing. Had it towed to a mechanic. The mechanic estimate reported there is major corrosion in the ball joint, the control arm-R&R 4WD upper, both sides need replacement, axle shaft cv assembly R&R transmission type 4-wheel ABS both sides. Ball joint-R&R 4WD lower, both sides, control arm with ball joint-front upper, ball joint front lower, constant velocity (cv) driveshaft-front left need new. Was told this was not covered under the recall because the recall was for rear control arm fracture (NHTSA campaign number: 18V278000) causing corrosion in ball joint. Not the front control arm. Even though the front control arm seems to have the same problem. Photo supplied of corrosion in front. Had two mechanics estimate cost to fix, but when the recall was noticed online, had it towed to greenway Chrysler Jeep dealership in orlando. They performed diagnostics and sent the information to Chrysler Corp. To see about getting this covered under the recall, but told Chrysler refused to cover the repairs.
The contact owns a 2006 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hendrick Chrysler, Dodge, Jeep, Ram (2473 pleasant hill rd, duluth, ga 30096, (678) 369-6704) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA 18V-278 replaces only trailing arms. What about worn bolts? dealer reinstalls used hardware to save money ($20-25 for new bolts at local hardware store, 1-2 hrs to install in driveway by owner. 6 hours estimated by dealer at $127 an hour not including hardware. According to dealer, new hardware is not included with this recall. This dealer will not accept any recall appointments at this time.
The contact owns a 2006 Jeep Liberty. The contact stated that the manufacturer exceeded a reasonable time frame to provide the parts for NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). The dealer (superior Chrysler Dodge Jeep Ram Fiat, 120 us-158 byp, henderson, nc 27537, (252) 654-0161) was unable to specify when the parts would be supplied from the manufacturer after the contact had called several times. The manufacturer indicated that the parts were unavailable and on a national backorder. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2006 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the parts to do the repair were unavailable. The dealer (spartanburg Chrysler Dodge Jeep Ram, 1035 N church St, spartanburg, SC 29303, 888-404-4925) was contacted and confirmed that the parts were not available for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2006 Jeep Liberty. The contact received notification for NHTSA campaign number: 18V278000 (suspension) and stated that the manufacturer failed to repair the vehicle in a reasonable amount of time. The dealer (lithia Chrysler Jeep of reno, 3223 mill street, reno, nv 89502) confirmed that parts were not available to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Received a recall for a safety issue. Took Jeep to dealership in mnt home, they confirmed my Jeep was part of the recall and needed to order the parts. I informed them that I traveled 45 min on the freeway 80mph for work so it was urgent to fix. They said they would call me back with an appointment early the following week(this was on 7/11). They never called back. I have called them numerous times. One guy told me I wasnt even in their system and said he would call other dealers to try and get the part. Everytime I call nobody is available to take my calls. Its a safey driving issue and nobody has the part"?" my vehicle is getting worse and is now at a point where you can hear it cracking or snapping and scary to drive as it is all over the place and swervy.
The contact owns a 2006 Jeep Liberty. While driving at slow speeds, an abnormal noise was heard coming from the front of the vehicle. The contact pulled the vehicle over to the side of the road and called the tow company. The vehicle was towed to an independent mechanic who stated that the front lower control arms needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Antioch, CA, USA