This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle is known to have an issue with rusting subframe/crossmembers. Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after warranty extension had expired noticeable issues started occurring including noises that got worse and prompted a visit to dealer. Had to fight tooth and nail to get dealership or company to work with me on repairs on low mileage (121K) vehicle and even then they missed 1/2 the problem and told me not to come back to the shop. What component or system failed or malfunctioned, and is it available for inspection upon request" - See beginning - How was your safety or the safety of others put at risk? - Front crossmember completely rotted out and separated, holding on by only control arm - Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, know issues but wording of service bulletin and dealership neglect result in customer not being informed or postponement of repair until too late - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Dealership - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" - No warning other than single notification of warranty extension, asked for vehicle inspection 7 months prior to warranty expiration and given an all good -
Took vehicle to fix a power steering leak at the Jeep dealership. The technician was troubleshooting the issue and found that the lower sub frame crossmember assembly was almost completely rusted. They indicated if riding on rough roads a hitting a pot hole it would break completely and cause major damage and a driving safety issue. Went ahead and got the repair completed which was extremely expensive. This was a major safety issue.
Jeep Patriot 2011 Latitude with severe corrosion to front and rear subframe assemblies. Noted for recent emergence of clunking sound on front end when passing over dips and bumps. Made arrangement for towing of vehicle to personal mechanic to check out and also make state inspection. Noted to have severe fracture of front subframe then resting on axle and wheel assemblage parts. Rear subframe member in same condition with ability to poke holes through structural member. Conditiion resulted in failure to pass inspection. Vehicle deemed unsafe to drive. Further deterioration expected with potential for loss of steering or wheel falling off. Liability for accident or bodily harm in potential failure noted. Vehicle later towed to another mechanic with same determination. Vehicle towed to local body shop where Insurance agent denied accountability for collision or comprehensive coverage. Damage initially assessed at about $900 per part with accessory components to be added at discovery. Issue is well known to manufacturer via many complaint website postings I have since learned. Vehicle towed to another body shop which will assess and complete repair if practical. Second shop said they had repaired similar vehicle for same problem recently. Noted that subframes were manufactured in Mexico. This is inappropriate for regional application in Pennsylvania noted for harsh climate and road treatment. That vehicle was restored with Canada manufactured part of heavier gauge and quality. My vehicle is low mileage at 79000 miles, garage kept, driven locally only;engine fine. I have 2008 Town and Country Chryler and 2018 Chrysler Pacifica with NO OBVIOUS signs of such wear. The corrosive factor accelerated since last inspection in Dec 2021. There were NO WARNING lights or signs upon emergence of the problem. This is serious safety issue where unexpectedly steering loss or wheel displacement could result in accident to self or others or crash.
The back passenger tire started rubbing and smoking. After getting home, noticed the wheel was at an angle. After taking off the tire, noticed the whole rear suspension cradle was completely rusted through. I contacted Chrysler dealer to find out no recall. Contacted the place I purchased the jeep only 18 months ago, sent them pics, and was told "That is normal". I could have been on the Interstate or highway when the suspension broke. There was absolutely no warning signs this could happen or was going to happen. I have not driven much due to working from home since COVID. Has not been inspected since I don't know who to contact. So now I have a jeep sitting in my drive that I can't drive and still paying on.
- Erlanger, KY, USA
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I went to get my car inspected and was told that I would need to replace my cross member/subframe which would cost thousands. I was trying to figure out how to fix it for less when I came across a discussion board where everyone with these vehicles were having the same problem. I also look on YouTube and all the comments under multiple videos showing how to replace it also had the same problem. This issue is Chrysler knew this was an issue and extended the warranty for that part and most owner of that vehicle had no idea they did. The owner ended up paying thousands for the part or trading their car in and buying another one. I believe Chrysler quietly extended the warranty and never properly notified vehicle owners of the extension. They also didn-€™t make any type of public announcement that would inform drivers who brought the cars used after one or more owners had it. They also did not allot enough time for the warranty. In the extension letter to dealership I dug up online was announced in 2017. The cars with this issue where produced in 2008-12 but they only extended the warranty to ten years from the start of service. That means if you brought a car in 2008 you would have had less than one year to realize you where eligible for a new subframe under warranty. Also they should have recalled the parts since so many people were have issues with it. And if one-€™s lived in a state where they don-€™t need safety inspections they would never have known.
My Jeep will not pass inspection because of excessive rust/rot on the front and rear sub frame. To have both front and rear sub frames repaired will cost me approximately $3,000 dollars, which I do not have. This should have been recalled and covered by manufacturer long before this time. What am I suppose to do know with no usable vehicle "?"
Subframe rust so bad that the car has subsequently been deemed unsafe to drive. It is available for inspection. Safety put at risk due to insufficient support of frame at contact points of steering and stability mechanisms. Presently, vehicle has. Not been inspected by anyone other than myself and personal mechanic. There was absolutely no safety light, warnings or otherwise to indicate a problem. This apparently has been an ongoing issue with this year/make/model which absolutely needs to initiate a recall.
I-€™m the third owner of the vehicle. Didn-€™t know there was a rust problem on the subframe that holds the engine mount. During most recent oil change noticed the frame was rusting through. Called fca and the extended warranty they sent to the other owners expired 5 months previous to me noticing the problem. They wouldn-€™t make exception to the warranty even though I had no previous knowledge that this was an issue. Car is in great condition except the possibility of the engine falling out of car. No rust on the car except for the frame where the air conditioning drips.
Structural issue/rust - engine cradle - front cross member rusted through on underside of Jeep. The car broke down while we were traveling and had to have a cross member replaced at a dealership. The car ran but was noisy and unsafe to drive, and we were 4 hours from home. Despite having an oil change recently, we were not warned of the issue. The replacement cost about $1500 out of pocket.
Bought vehicle from Ray Price dealer 2 years ago with 81k miles Vehicle passed inspection with them(was already inspected upon purchase) was clearly told by salesman that vehicle didn't need to have warranty. Should raised a red flag being I purchase it cash for 10k. Began to notice a clunk sound..took it to my mechanic figuring it was just brakes and or rotors. He called me immediately and said the entire frame was rusted out. And good thing I made it to him and further driving I would have been in a severe accident. He told me to take it to the autobody shop. Upon inspection they found the entire subframe completely corroded. $2000 in repairs( not covered under any warranty) 3 weeks without car. Subframe and control arms had to be replaced
Front and Rear Crossmembers have significant rust/corrosion. Fiat Chrysler TSB 23-007-17 rev. B provides 10 year warranty extension for cross-members on 2008-2012 Jeep Patriot vehicles in rust belt states (including Maryland and DC, but excluding Virginia). My wife's 2011 Jeep Patriot has significant front and rear crossmember rust, and for most of it's life was parked in Arlington, VA, 2 miles from the Washington DC border. FCA says that our vehicle is not covered by the TSB Extended Crossmember Warranty. I contacted FCA Customer Care to request that they apply this extended warranty coverage to our vehicle, based on the close proximity to rust belt states (~2 miles), existence of significant rust on both cross members, and the vehicle clearly being within the affected model years covered by the TSB. FCA documented my complaint in Case number 79657231, but advised that there is no process for me as an owner to request that the extended crossmember warranty be applied to our vehicle. Basically, nobody at Chrysler is even going to consider my request. I am reporting this to NHTSA because I believe the TSB that FCA issued fails to remediate safety concerns on all affected vehicles. Their unwillingness to even review my request demonstrates they are not at all concerned about customer or vehicle safety. They should be forced to fix this safety issue on all impacted vehicles.
2011 Jeep Patriot VIN# [xxx] was made aware that my front subframe is rusting through its 10 years old with well taking care off with 100000 miles the dealer won't answer my enquirers. Plz help me. Finding out this is a big problem on theses vehicles information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The subframe and rear are rusting and the vehicle won't pass inspection and the vehicle is dangerous on the road if the vehicle passes inspection and out of no wear the rust hits and the vehicle is now very unsafe. Jeep knows about the issue but has never issued a recall. They really should issue a recall. Thanks
My mechanic has been telling me that the frame/subframe of my Jeep Patriot is extremely corroded. The rust has corroded other parts of my car and it can cause serious safety issues. The corrosion has seriously deteriorated the rear cross member of my car. I know there has been a number of claims to Chrysler on the structural damages of some Jeep makes/models. I once tried claiming the warranty but the dealer denied services to my car. I need help to fix this.
While driving the vehicle on the highway the front frame broke and the cv and front drivers side wheel fell off the vehicle, I had to wrestle the vehicle off the road. The vehicle has had to have both front and back replaced with several other parts the dealer had broke in the process of "fixing"
My 2011 Jeep Patriot only has 80000 miles on it, recently took it to garage for noises and mechanic says the sub frame is corroding and it's going to be unsafe to drive. This is a big expense and especially with so few miles. This should be a recall. I've gone on line and read many of the same complaints.
I was cleaning my Patriot 2011 when I notice that the subframe has holes. I also owen a 2008 Jeep Patriot and I got a recall for the same promblem. When I contacted the dealer about the same promblem they said they didnt had a recall for 2011 Jeep. My biggest worry when driven this vehicle I that at any moment the subframe may brake, me that I drive constaly on a highway it is a damgerous situation. I feel that all Jeep Patriot owners should be aware of dangers. I notice this because I was playing with my son and a ball went underneath the car. When driving the car I thought the cracking sound was the tires, but was told they were not. So now I am assuming the subframe is to blame. I would highly appreciate if something could be done.
A D V E R T I S E M E N T S
- Fridley, MN, USA