This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2021 Jeep Wrangler. Consumer writes in regards to fuel tank issue. The consumer stated while driving, the vehicle began smoking and went into limp mode. The vehicle was taken to the dealer who hadn't determined the cause of the failure after 6 weeks. The vehicle had 2,845 miles.
On 9/16/21, my vehicle dangerously lost power, following a very loud sound and a violent shudder. Power for braking and steering was lost. The vehicle had no response to the accelerator pedal. I attempted to coast to the shoulder of the road, when the vehicle slammed into park on its own while still traveling at roughly 15mph. The wheels locked and the vehicle came to a violent stop by itself, likely not activating the brake lights. The cooling fans came on at full speed, climate control cancelled itself, and the vehicle locked in park. While using the built in emergency button, the vehicle telematics shut down and dropped the dispatcher. I completed the emergency service call using my phone. The vehicle was towed to the dealer, initial reports are that it is not drivable, the main hybrid battery pack fuses are blown. The prior night, the vehicle failed to charge using the Jeep EVSE cable.
After driving to my destination with 47% battery on the 4xe and full tank of gas. Turned the car to stop and got a service hybrid system malfunction. Tried to start up the car but the car wouldn't start. Had to get it towed to the dealership. The service tech told me that there is a isolation fault in the 17kwH battery and the entire shut down due to safety concerns.
Charging Fault Error came on as my wife was driving home when her 2021 Jeep Wrangler 4XE suddenly shut off and came to a immediate halt. She was barely able to prevent a major accident, which could've caused serious injury to herself and others on the road. Vehicle would not restart and was not even able to put the vehicle in neutral to push out of harm's way. The moment it happened I received a message on my Jeep UConnect app that a Charging Fault Error occurred. I didn't know what this meant, but about 60 seconds later my wife called me in distress and told me what happened. She was terrified couldn't even drive the rest of the way home and had to stand in 100F heat for an hour waiting for a tow truck. Result: The Jeep Wrangler 4XE is still in the shop (it's been in the dealership for over 3 weeks now, and we've owned it for 3 months and 3500 miles. They have no diagnosis and say they are still ordering parts. Asked 2x to speak with upper management at FCA and was told someone would call in 24 hours, it' been over 72 hours now. Included file of Jeep case number and Jeep 4XE forum with multiple chats on this same issue.
As I approached a stop sign while braking, the Jeep seized up, shut off, and gave the Electronic Stability Control warning. I attempted to restart and it didn-€™t start or get out of park. It then gave Blind Spot Monitoring System error and Service Charging System error. I-€™m grateful that I was at a stop sign unlike some of the other reports of this issue that were on the highway. It was quite a jolt when the vehicle seized. The vehicle has been at the dealership since 8/24. It was thought the hybrid battery needed replacement. A new one gave the same errors to the service team. The vehicle remains with the service department awaiting another battery.
- Wilmette, IL, USA
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Veh shuddered while driving. Warning light on dash for Hybrid system malfuction/red lighting bolt on dash. Veh taken to dealer 3 weeks ago. Needs new Power Inverter module. Wont drive. Part eta is 3 months out.
Engine began leaking diesel fuel and smoking from the fuel hitting hot components. Possible fire could have occurred. So much diesel that it coated the trailer I was towing.
I was driving vehicle on HWY 610 in Houston, Texas at approximately 55-60 MPH. Suddenly, vehicle simply stopped working in the middle of driving. Everything on my dash was reading zero. Car were swearing to avoid hitting me. I also had a baby in the backseat of my vehicle. Suddenly, the dash started to read place car in park, Service Charging System. The P at my gear shift was flashing rapidly. I was able to slowly and dangerously coast to the emergency lane. Where I was able to turn the vehicle off. This is a very dangerous situation. At this point, Jeep has no idea what the problem is an this is very frustrating.
A D V E R T I S E M E N T S
- Springdale, AZ, USA