Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
46,477 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento accessories - interior problems

accessories - interior problem

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2011 Kia Sorento Owner Comments

problem #10

Apr 132014

Sorento 6-cyl

  • 60,000 miles


Rear seat latches break. 1st occurrence approx 60K miles. Broken again approx 70K miles. Latches very difficult to use. May break and leave seat useless in down position. Currently broken with seat stuck in upright position. Appears to break while vehicle stationary. Kia seems to have issues w latches in general. Am aware warranty extension for door latches (2 of mine have broken). Thank you!!!

- Springfield, MO, USA

problem #9

May 252015


  • 68,000 miles
The second row seats do not correctly release or latch.

- Bowling Green, OH, USA

problem #8

Jul 072016


  • miles
Kia sent a notice that they are extending the warranty for the front airbag clock spring assembly. My airbag light is staying illuminated so I took it into the dealer for a diagnostic. The dealer informed me that the issue is not the clock spring assembly its the occupant classification mat. This means that if I am in a crash my front airbag will not deploy and I am risking the life of my passenger. Why is this issue not included with the notice that they sent since it also involves the airbag and the airbag sensor?

- Upper Darby, PA, USA

problem #7

Dec 182015


  • 73,113 miles


The back seat on the drivers side will not go back to the proper upright position. I put down the seat in order to take some materials needed for my job, when I tried to return back to the upright position it only went so far, now when my son is in his car seat he is leaning forward and a slight angle. If an accident were to happen and I was hit on the drivers side and the airbag were to deploy it would literally hit my son at such an angle as to possibly seriously injure or kill him. I went to get it replaced and because I had gone over my mileage by 1300 miles they stated that it would cost me $550 to correct this issue. I feel this is a serious safety violation and I should not have to pay to get it repaired.

- Norfolk, VA, USA

problem #6

Jan 112016


  • 75,946 miles
When out to my Kia and I hit the unlock button. Attempted to open the front passenger door. Didn't open, so I hit the unlock again, still wouldn't open. So I walked around and opened the drivers side and reached over, the door opened. This is the first time for this door. But I've had this happen to me to the rear drive side door and had to have the door handle replaced. The Kia was sitting in the driveway not running and that door doesn't have near as much use as some of the others. Also the back seat on the passenger side won't go down. I am assuming the cable is broke. Again this was not used much since I got the Kia almost 4 years ago. I think I used this feature 2 times and it wouldn't work after that.

- Strattanville, PA, USA

problem #5

Aug 152015


  • 53,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the rear driver side seat adjuster was stuck past the upright position and failed to adjust. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

- Tempe, AZ, USA

problem #4

Sep 012014


  • 38,197 miles


The passenger side retractable rear seat became more difficult to operate since purchasing the vehicle new. Finally it became stuck to the extent that it could not be moved in either direction. This occurred one month after the warranty expired.

- Spring, TX, USA

problem #3

Jul 202015


  • 95,511 miles
Dash light with the airbag logo came on as I was starting up today, and stayed on. Went straight to Kia dealership, the one we always use. Service advisor said he's seen a lot of them, same problem. He agreed that $2,000 was very expensive for this repair. This malfunction disables all the airbags. In the event of an accident, we are toast. Kelly blue book rates this vehicle at a value of $9500, in mint condition, which this is. 21% of the value for a repair" are you kidding me" very disappointed that this is an issue for so many ( I did check the internet, it's a common problem) and no one chooses to take it seriously. We just went around with the tire pressure monitoring system, and finally they replaced that on a recall, but we had a blowout on I-81 at 70 mph that could've ended our life.....someone needs to look into this. I appreciate anything you can do.

- Liverpool, NY, USA

problem #2

Jun 142011


  • miles
The contact owns a 2011 Kia Sorento. The contact stated that the driver's seat control cover was fractured. The seat cover plastic became hooked onto the contact's pants and caused her to fall to the ground, injuring her knee. The vehicle was taken to the dealer for inspection where they advised that they were unable to determine why the seat cover continued to fail. The vehicle was repaired but the failure recurred. The manufacturer was notified and they stated that they were aware of the failure but provided no assistance. The failure mileage was unknown.

- Peoria, AZ, USA

problem #1

Jul 152011


  • 1,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the fuse box panel under the driver seat detached completely, exposing the wires. The vehicle was taken to an authorized dealer three different times for the same failure and the fuse box panel was replaced each time. The technician advised that the front driver seat would need to be replaced because the defect was a manufacturing flaw. The manufacturer was not made aware of the problem. The approximate failure mileage was 1,000.

- San Antonio, TX, USA

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