CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
54,811 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento drivetrain problems

drivetrain problem

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2011 Kia Sorento Owner Comments (Page 2 of 11)

« Read the previous 20 complaints

problem #196

Jan 022021

Sorento

  • 6 miles

A D V E R T I S E M E N T S

When in idle vehicle stalls when stopped with foot on brake or in park, stop light, intersection (trying make a turn accross major expressway, stopped in traffic. Both city and hwy. Internet shows ref. Service campaign #SC106. Kia Corp says no recall. Dealership says no recall. Started Jan 2021.

- Gainesville, GA, USA

problem #195

Jun 102017

Sorento

  • 183,499 miles
The contact owns a 2011 Kia Sorento. The contact stated while driving 50 mph, the vehicle shifted into third gear and shifted into limp mode. The vehicle failed to accelerate above 10 mph. The contact parked the vehicle and waiting for 15 minutes before restarting the vehicle to continue driving. No warning lights were illuminated. The contact took the vehicle to Kia of jamestown (1700 Washington St, jamestown, NY 14701, 716-664-1222) where the transmission was flushed and the filter was changed. The failure persisted and the vehicle was taken back to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure however, no assistance was provided. The failure mileage was 183,499.

- Chery Creek, NY, USA

problem #194

Feb 012021

Sorento

  • miles
The engine light came on and all of a sudden, I couldnt accelerate any longer. It occasionally goes off but anytime it comes on, I cant accelerate and the car jerks when changing gear

- Birmingham, AL, USA

problem #193

Jan 042021

Sorento

  • 42,000 miles

A D V E R T I S E M E N T S

Random and intermittent drivetrain shuttering and vibration - since aug2019 the 2011 Kia Sorento ex AWD has experienced intermittent and sudden severe shuttering and vibration from the drivetrain. The vehicle has been brought to a Kia dealership on 3 occasions and the problem could not be replicated nor diagnosed. Yet the problem remains. The issues has randomly occurred a total of 8 times starting in aug2019 and more recently in jan2020. The frequency of the shuttering / vibration is directly related to the speed of travel (vibration frequency slows as the vehicle slows). On each occasion, I had to pull over to a complete stop since the vibration was so severe. However, following a complete stop the vibration and shuttering would disappear when placing the car in drive and proceeding to drive again. This issue remains unresolved, and I consider it a safety issue. Additional info in the attachment

- Pepperell, MA, USA

problem #192

Nov 212020

Sorento

  • 210,000 miles
When driving on the highway, the vehicle will shut-off without warning. This has happened about five times in the last four months.

- Tampa, FL, USA

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problem #191

Nov 232020

Sorento

  • miles
The air bag light turned on with our any reason. Car won't acelerate, stop and get speed in unsafe wait on the highway.

- El Mirage, AZ, USA

problem #190

Oct 162020

Sorento

  • 185,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 30-50 mph, there was an abnormally loud thud coming from underneath the vehicle. The vehicle loss motive power and was guided to the side of the roadway. The vehicle was restarted and driven 5 mph to the residence. The contact stated that since the failure, the vehicle failed to exceed 20 mph while driving. The contact referenced NHTSA campaign number: 11V258000 (power train) however, the VIN was not included. A dealer was not contacted. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 185,000.

- Mablevale, AR, USA

problem #189

Oct 102020

Sorento

  • 60,000 miles
Car has bucked or stalled on an intermittent basis for the last 60,000 miles (car now at 110K), to the degree that I wouldn't let my kids use the vehicle. As with other issues dealership claimed 'unable to recreate' leaving me with no fix for a potentially fatal safety issue. Car had shut down on I-84 in hartford ct, luckily I was able to do a restart quickly. Sorento model year 2011 has voluntary recall for computer issue that sounds similar but was told only certain vins were applicable, which should be explained as to why that would be. See attached pdf. Bucking on highway can be severe, engine light blinks but leaves no code. Dangerous and many instances on internet!

- Vernon, CT, USA

problem #188

Oct 152020

Sorento

  • 128,300 miles
I was headed to work a 10 min route for me about 3 miles in traveling at approx 55 mph engine stalled out had to pull over and restart the car.this happen twice in a week span.

- Andalusia, AL, USA

problem #187

Jul 272020

Sorento

  • 100,000 miles
While driving the car it will lose power and completely shut off it has happened on the highway, on regular streets, and when going up hills.. I am not able to do anything except hope that no one hits me and I can get it pulled off to the side of the road, and hope it will start again. Now the car started making a whining noise and has completely died and had to be towed because it will not start again. Everything is good battery, alternator, starter, relays/fuses.

- Tulsa, OK, USA

problem #186

Jun 232020

Sorento

  • 155,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Kia Sorento. The contact stated that while driving at 65 mph, the vehicle jerked and pulled to the left and right occasionally. Additionally, the vehicle loss power with the ABS and emergency automatic braking warning lights illuminated. The contact also stated that the brake pedal failed to operate as designed. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was 155,000.

- Santafe, TX, USA

problem #185

Jun 232020

Sorento

  • 150,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while her son was driving at unknown speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the technician was unable to retrieve a fault code or duplicate the failure. The vehicle remained with the mechanic for two days after which the vehicle started. The vehicle was driven to the residence. A day later while driving 40 mph, the vehicle loss motive power but restarted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

- N. Richmond Hills, TX, USA

problem #184

Apr 272020

Sorento

  • 62,000 miles
I started the car in the driveway, shifted into reverse, lifted my foot from the brake, the car started to roll backwards and a loud bam(like I hit something in the driveway). I got out to check and there was nothing. I pulled forward and stopped for a second trying to figure out what was going on. I shifted into reverse and backed out of the driveway and drove away and everything worked normally. This has happened to me several times in the last 6 months. It has also happened to my wife. I have also had two incidents when after starting the car I couldn't shift out of park. It just wouldn't move. The shifter was just stuck there. Turned the car off several times and it finally let me shift into reverse.

- Sebastian, FL, USA

problem #183

Mar 272020

Sorento

  • 182,051 miles
We are having problems with not being able to shift out of park and sometimes not being able to put the car back into park. I have 2 lights on that showed up when this started. The traction control light and the down hilnot being able to shift from park or back into park doesn't happen all the time when it does we have to push a key into the little hole buy the shifter to override

- Albany Ohio, OH, USA

problem #182

Feb 282020

Sorento

  • 89,162 miles
Two days later after buying the car we were driving it down the highway when I noticed that the rpms on the truck were going to high at 70 mph the RPM would be between 6 and 7 so I decide while driving to shift it to standard shift and in this particular truck the odometer shows what gear I am in and I could also shift it manually but the truck is stuck in 4th gear and at a complete stop the start doesnt seem to want to go at all and now it want go forwards or reverse. If I turn left or right signals the head lights go off. When I stopped at the gas station the passby person saw that it was a leak under the vehicle.

- Westwego, LA, USA

problem #181

Sep 032018

Sorento

  • 76,000 miles
There was a replacement of the passenger cv axle. It was aftermarket and not oem. I had to replace the front low beam wiring harness and bulbs at my own cost twice. Once in Florida and another in my home state. Also the passenger side airbag light isn't working properly. They sent me the recalls on both. Then proceeded to say that the recall for the airbag light is under recall. Also if I could not get or find my receipts from the mechanic shop. I would not get reimbursed. Kia has been knowing about this problem for years! on top of the cv axle this is too much. It is damaging my transmission as we speak. My brakes are very spongey.

- New Iberia, LA, USA

problem #180

Jan 122020

Sorento

  • 119,450 miles
We were driving on a road at about 35 miles an hour when there was a loud bang from the rear end almost sounded as if a tire head blown upon bringing it back and doing tests and checks we found at the rear transfer case or differential was to blame. Upon further research on the internet we found that there has been many complaints about the rear differential or transfer case occurring on many of the same vehicles

- Marysville, CA, USA

problem #179

Nov 122019

Sorento

  • miles
En este ao a partir de julio mi carro Kia Sorento 2011 a presentado problema en la direcion, power tren, de acuerdo a lo que indica que tiene un desperfecto de fabrica, en dos ocaciones he tenido problema muy fuerte, SE bloqueo el carro manejando Y lo frenos no funcionaron Y el carro siguio rodando Y pude haber tenido un accidente... la otra en la carretera el carro comienza a sonar las ruedas Y cuando SE frena tambalea... lo lleve para la inspeccion Y paso correctamente pero me entregaron una hoja que el carro tiene desperfecto de fabrica, ,, lo lleve a la Kia para la revision de las partes, ,,la cual realizaron el pedido de las mismas... pero yo como usuario no me siento conforme ya que ese cambio no me da segurida por que corre peligro mi vidad Y la de la familia, ,, no necesito un carro reparado lo que necesito un carro que me de segurida para toda la familia, ,, una vez que cambien las parte Y SE me falla en la carretera quien responde por mi vida Y la de la familia Y la de otras personas, necesito que por favor me ayuden con una investigacion, ya que tambien tiene otros desperfecto.. lo lleve alinear Y me dice que le falta un pieza en las ruedas que no viene de fabrica Y ES un desperfecto, ,, ya a mi el carro no me da confianza al manejar Y no ES confiable... espero que durante los dos aos que falta de garantia ya que dan 10 aos no me pase nada a mi Y a mi familia.. ya que ese problema que tiene Y no SE realiza bien puede pasar un gran accidente...el punto ES que necesito un carro que me de confianza ya que en este manejo con temor. Adjunto fotos

- Glendale, AZ, USA

problem #178

Jul 012019

Sorento

  • 82,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the vehicle would not start after multiple attempts without warning. Once the vehicle started, it shut off without warning while idling. The vehicle was towed to an independent mechanic who informed the contact about NHTSA campaign number: 15V626000 (power train). The contact had the vehicle towed to fuccillo Kia of clay (3885 NY-31, liverpool, NY 13090) where it was repaired per the recall. Six months later, the failure recurred without warning. The contact had not notified the manufacturer of the most recent failure. The vehicle was not repaired. The failure mileage was approximately 82,000.

- Syracuse, NY, USA

problem #177

Sep 012019

Sorento

  • 150,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the vehicle was included in NHTSA campaign number: 15V626000 (power train). The recall repair was performed. When the brakes were applied, the gear shifter failed to move from the park position. The vehicle also failed to start properly. The contact had to use the starter inhibitor to start the vehicle. The contact stated that the failure was related to manufacturer communication NHTSA id number: 10050640 (power train). The contact called mike kelly Kia (located at 254 pittsburgh rd, suite a, butler, pa 16002, 724-431-2145 ) and was informed that because the vehicle was previously repaired per the recall, they were not able to provide another repair free of charge. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.

- Slippery Rock, PA, USA

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