Notes: The 2nd generation Sorento (2011-2014) has just too many engine problems at early mileage, year after year.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,869 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Kia Sorento drivetrain problems

drivetrain problem

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2014 Kia Sorento Owner Comments

problem #1

Sep 152013

Sorento 4-cyl

  • 2,869 miles


Affected part is the right front axle driveshaft. A safety recall notice has been issued for the problem. As a result of this problem, as I was exiting my vehicle (which was turned off and in park), it started rolling down my driveway. The driver's side door was open as I was exiting the vehicle. The vehicle collided with a large bush at the end of the driveway. The point of impact was 09 left T-bone. This resulted in $3510.21 in repair fees. We incurred an out of pocket cost of $1000 for our deductible. The vehicle was not repaired and ready for pick up until the evening of October 3rd. I called Kia to schedule the replacement of the right front axle driveshaft on Friday, October 4th. My complaint about this situation is Kia does not have the parts to replace the affected vehicles. I was told it would be on back order for at least two weeks. Kia's customer service has not been as responsive as I would like. I have three small children and do not feel safe driving the vehicle, since I have already had on accident as a result of the affected part. I was told to call them this morning at 7:30 am to arrange to have my vehicle towed to my local dealership. I called, left a voice mail, and my call was not returned in what I think is a timely manner. After 4 hours, I called again. I was told I can only speak with the customer service representative who started the claim. I am currently waiting for him to call me back. This is probably more information than is necessary, so to sum up my complaint: There is a safety issue with this vehicle and an issued recall, but there are no parts to repair it.

- College Station, TX, USA

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