This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Motor uses 6 guarts of oil in 3000 miles. No leaks. The dealer has done the oil consumption test. And it failed every time. Kia denied claim to replace engine. They stated that it passed the bearing test. This is crap.
Bought the car last month had it put on a diagnostic machine 2 times took a trip lasted one week now it's in the shop days bad motor engine light came on @ parked it right then they told me that it ended a engine it run perfect then it wasn't it is a 2017 Kia Sorento it's only 8 yrs old is there any manufacturer warranty or coverage of any kind for that yr it ran really good for a minute then it wasn't it's still in shop being looked @ I have exstended warranty. They want me to pay 2.700 for tear down @ they can't say if they fix it then after I'm outa pocket I had to leave it in another state I seen online recalls on that make yr @ model can you give advice thanks
We purchased a 2017 Kia Sorrento AWD 3.3L V6 153,000 on May 9 2025. We made our 2nd payment on July 11th & on July 17th @5am we went and filled it up and got on the highway to head to work. We didn't even drive ? a mile when all of a sudden it lost all power at 73mph. No warning lights nothing. Dash said "key fob not in vehicle". We had it towed to Kia which cost almost $350 for them to call & tell us we need a new engine. No codes nothing. Also almost $200 for them to diagnose that. And that it will cost over 10k to fix. We paid under 10k to begin with. They are saying it isn't covered under any warranty. It's our only vehicle that we can drive in winter. We literally had the Kia just over 2 months.
Unknown Engine stopped in the middle of driving. The engine has a bad bearing. Caused the starter wire to be burned so can-??t start vehicle what so ever. Chunks of metal in the oil.
While driving, the engine warning light suddenly turned on and the vehicle began shaking violently. I was forced to pull over, and the car had to be towed. The dealership diagnosed engine failure caused by excessive oil consumption. Despite routine maintenance, the manufacturer refuses to cover repairs under warranty. This creates a serious safety hazard, as engine components like spark plugs can fail without warning, potentially leaving drivers stranded or causing accidents.
I have a 2017 Kia Sorento. On Sunday [XXX], I was driving on [XXX] in Oklahoma when I started hearing a weird knocking noise and was having difficulties accelerating. I was in the car with my mother and [XXX] son just between Guthrie and Edmond OK which is a very heavily trafficked area. My car suddenly shut off, I coasted to the side and put my hazards on. After 2 hours waiting for a tow truck to tow my vehicle back to my home town a mechanic informed us the engine was blown and could be apart of their lawsuit against engines. After reading many many other peoples encounter with Kia, Kia acknowledges issues with the engines and were placed in a lawsuit however they find every way out of responsibility for replacing the engines that are faulty. Not only did this put others in danger while I was driving UNDER the 75mph speed limit but it is July in Oklahoma and in the upper 90-??s but feels like the hundreds placing myself, my mother and child at risk of heat exposure due to this faulty engine and having to wait 2 hours for a tow truck. I purchased the vehicle in 2020 during Covid when many business-?? were shut down and more difficult to receive oil changes properly, and many people reported that since the engine was faulty it was eating away at the oil faster meaning oil did not go as far as it should. This company should replace ALL faulty engines REGARDLESS of their oil change reports and software updates as this is a massive safety feature and puts lives at risk on the road. No warning lights went off until the engine already shut down. They need to accept responsibility on these models as this is a major cost in a time many people cannot afford repairs for something that should be safe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My 2017 Kia Sorento is not included in the engine safety recall regarding the crankshaft failure in the engine. But I am experiencing the exact same problem so I do not see how it is not included in the recall. I am requesting the recall be expanded to include more vehicles because it is not safe to drive and is currently being held hostage by the dealer who wants $10,500 to repair my engine. I refuse to pay for negligence on the part of the manufacturer. Kia corporate has been very dismissive and not helpful. Please advise
The contact owns a 2017 Kia Sorento. The contact stated that the check engine and low oil pressure warning lights were illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the check engine warning light remained illuminated. The vehicle was taken to the nearest dealer for an unknown recall repair, and the contact was informed that the vehicle needed to be diagnosed. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The dealer informed the contact that the maintenance records needed to be reviewed to repair the vehicle under recall. The contact provided the maintenance records that the dealer sent to the manufacturer. The manufacturer later informed the dealer that the vehicle was not eligible for an engine replacement based on the maintenance records. The vehicle was not repaired. The contact called the manufacturer and was informed that the engineers had determined that the vehicle was not eligible for engine replacement and no further assistance was provided. The failure mileage was approximately 133,000.
Engine failure. Hyundai and Kia Theta Engine Class Action Settlement 2017 Kia sorento 2.0 vin [XXX]. vehicle has the Knock Sensor Detection System (KSDS) Update which extends engine coverage to 10 years/150k miles for rod bearing failure. the vehicle has 118k miles and is at a kia dealership. They denied coverage due to no present codes related to the knock sensor and being that it has low compression on one cylinder. My 2017 Kia Sorento experienced a serious engine failure related to rod bearing wear, a known issue in the Theta II 2.4L GDI engine. The engine began making a loud knocking noise, which is a classic sign of rod bearing failure. They just so happened to left that out of their diagnosis that it has rod bearing noise and are using only the fact that low compression and no code related to the bearings to deny the coverage. When rod bearings wear out, they allow excessive play in the connecting rods, leading to unstable piston movement. In interference engines like this one, that instability can cause the piston to travel too far upward and strike open valves during operation. This can result in bent valves, valve seat damage, low cylinder compression, and repeated misfires. In my case, the engine was diagnosed with low compression and misfires consistent with this kind of internal damage. This isn-??t just a wear-and-tear issue. it-??s a known design flaw that leads to catastrophic engine failure and a serious safety risk. Kia denied coverage, despite this exact failure being covered under a class action settlement and extended warranty program, and despite my vehicle showing textbook symptoms of the defect. I am requesting a full investigation into Kia's handling of these claims and the lack of proper recall enforcement. My name is [XXX] with 1A auto mart inc. I am handling this case for my customer who is the registered owner of the vehicle [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Kia Sorento. The contact stated the check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle with engine failure. The mechanic replaced the air filter, brake fluid, serpentine belt, accessory belt, performed tire rotation, replaced the power steering fluid, and performed an oil change. The check engine warning light illuminated again. The vehicle was returned to the mechanic who replaced the ignition coil and spark plugs. The check engine warning light was illuminated. The vehicle was taken to the dealer who confirmed the diagnosis. The dealer replaced the valve cover gasket, fuel pump gasket, and coolant, performed a 3-point GGI induction service, refilled the brake fluid, and replaced a carbon air filter. The failure persisted and the vehicle was returned to the dealer who diagnosed the vehicle and determined that piston #3 had failed, and a spark plug was burned and needed to be replaced. The vehicle was repaired. While the contact-??s husband was driving approximately 65 - 70 MPH, the vehicle began to shake aggressively, and the engine had seized. There was no warning light during the failure. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The driver had coasted to the side of the road where the vehicle was towed home with open fuel injectors and piston failure. The manufacturer was informed of the failure and a case was opened. The manufacturer informed the contact that the spark plugs needed to be replaced again. The failure mileage was approximately 92,000.
The car is a 2017 Kia Sorento with approximately 73,000 miles. We have always had the oil changed at the Kia dealership. A month after the last time I had it changed (1/2025) we were going on a trip so my dad checked the oil. There was no oil in it. Since then we have been having to put oil in it about once a month or so because it runs out. It is not leaking anywhere and no oil light comes on when it does run out. The oil is disappearing. The oil is burning internally. I am having difficulties with the dealership in addressing the oil consumption issue, even when it's a known problem. This last time I spoke with Robert at Kia Ramada in Shelby NC. They want me to pay for them to look at it and then said they would write up a report to see if corporate would cover it. I feel like since this is a known issue I shouldn-??t have to pay for them to look at or diagnose it. He said it would not be covered unless the engine locked up. Well if I keep driving it and don-??t keep putting oil in it, it will lock up. I-??d rather you fix the issue than have to put in a whole new motor. Please get in touch with me asap so I know what further actions that I will need to take to resolve this matter.
In April 2025 the check engine light came on. The engine had been replaced in February 2025 so I immediately took the vehicle to Safford Kia Dealership in Fredericksburg, VA. (NOTE: The engine was replaced at Jacksonville Kia, Jacksonville, NC as the issue with the engine happened while I was away working at that location.) A few days after dropping the vehicle off I was notified by the service writer there that the catalytic converter had gone bad which was a common issue after problems with the engine. Specifically, I was told the engine dumps oil into the catalytic converter therefore ruining it. The new engine has been driven about a 1000 miles (give or take) as the vehicle was picked up from the dealership in Jacksonville, NC and driven to Fredericksburg, VA on 1 March 2025 with minimal normal driving before the check engine light came on.
Engine blew at 175000. It is not one of the vehicles that is covered under the class action lawsuit but the vehicle itself just blew an engine after an oil change. One of the Pistons let go.
Engine failed, leaving me stranded at a stop light. I was finally able to get it started, but it ran terribly and didn't have the power to go uphill, almost rolled back into the vehicles behind me. Had to have it towed. No warning whatsoever, engine stalled and engine light on. I got it fixed at dealership I purchased from, then it did the same thing a week later. I will NEVER purchase a KIA again. Almost every shop I inquire about service won't even service KIA engines anymore because of the problems. I'm left with a car payment and no vehicle.
This is the third time I-??m having to take my SUV to the Kia dealership because my check engine light begins flashing and then my car has a hard time accelerating when it gets to certain speeds. It shakes but will not go over 68 mph although it is covered under a warranty, it is very frustrating. Having to keep take my car to get fixed. There should be a more permanent solution.
Severe oil spill from engine and is spilling out into the car tires and the side doors and comes through the muffler and my back window and it-??s stalling my car and I have been left stranded on the side of the road and I had it diagnosed at the dealership I bought it and I need my car fixed due to faulty issues of the vehicle not my fault please and thank you
1.Component/System Failure: The issue involves a recurring failure of the oil pressure switch, which is part of the engine-??s lubrication monitoring system. This malfunction has resulted in an oil leak that subsequently damaged a major wiring control harness and the associated control module. The affected components are available for inspection by an authorized service center. 2.Safety Risk: The oil leak poses a safety risk by potentially compromising the vehicle-??s engine performance and electrical system integrity. While there has been no direct incident of injury, the malfunction increases the risk of unexpected vehicle failure, which could endanger the driver and others on the road. 3.Confirmation of the Problem: The recurring issue was initially diagnosed by an authorized dealer. After the first repair under warranty, the same problem reappeared, and an independent service center later confirmed that the oil pressure switch was leaking excessively. This repeated diagnosis supports the conclusion that the component is defective. 4.Inspections Conducted: The vehicle has been inspected by both the authorized dealer and an independent service center. Additionally, the previous repair under warranty was conducted with oversight from manufacturer representatives. There has been no involvement of the police or insurance representatives regarding this incident. 5.Warning Lamps or Symptoms: There were no specific warning lamps or error messages that appeared before the failure. The primary symptoms noted were poor acceleration and unusual engine noise, which first appeared shortly before the issue was identified as an oil leak.
[XXX] the engine on my 2017 Kia Sorento seized up due to severe oil leak. There was a recall earlier in the year for oil pressure gauge which I had replaced. This seems to be a common problem in Kias as there is the class action law suit for this very problem however my car does not qualify but after reading many forums this is still a common problem in Kias that are not covered in this class action. I am now left with an inoperable car and nothing to show for it. I have been in touch with Kia Corporate with no help, lawyer, Office of Attorney General and MyCarVoice.com. Hoping you all can add some advice or answers. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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