really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,703 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Nissan Murano accessories - exterior problems

accessories - exterior problem

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2009 Nissan Murano Owner Comments

problem #19

Oct 152014


  • 67,000 miles


The contact owns a 2009 Nissan Murano. The contact stated that both rear doors and the front passenger side door failed to open from the outside of the vehicle. The contact had to enter the vehicle from the front driver side door to open the other doors. The failure recurred continuously. The vehicle was taken to a dealer, where it was diagnosed that the door lock actuators failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.

- Breiningsville, PA, USA

problem #18

Apr 172015


  • 64,000 miles
My 2009 Nissan Murano locks on rear doors for both passenger and driver side started failing intermittently and I could only open them by reaching in from front and manually flipping lock. Now they are not working at all. I brought them to my service mechanic and he quoted approx. $500 for each! I don't have that kind of money to put into this car. Recently I had my elderly parents visiting and realized how dangerous it was that my mother could not get out of the car on her own as the rear passenger door won't open from the inside. But when I "alarm/lock" the car, the doors will still open and the alarm will sound. But there is no safety of having locked doors the driver side door still works but there is a miserable rattle inside. This is the most annoying, unsafe and poor quality problem I haveever had with a car. And it is even more frustrating this is a common problem that has been happening for so many years. I was planning on buying another Murano, but now reconsidering and may go back to Honda or Toyota.

- Tempe, AZ, USA

problem #17

May 012014

Murano 6-cyl

  • 95,000 miles
The issue with my Nissan Murano is the lock actuator beginning to go out. It started in may when the key fob began not working. We started having to unlock the vehicle with the key and then unlock the other doors with the button on the door. This was fine until the lock on the door began to fail. It works occasionally but not all the time. This is my wife's car and we have one child and another on the way, and she will be using this vehicle to Transport two kids while I'm at work. It's a safety issue because during inclement weather my wife can't put our baby on the ground to unlock all the doors after the actuator completely fails. Not only for that reason is it a safety hazard but just because a fire hasn't occurred yet because of this electrical issue doesn't mean that one will not happen. As a father this is something I have to be concerned with.

- New Hope, AL, USA

problem #16

Jul 012014


  • 140,000 miles


None of my doors or the trunk unlock or lock with either the remote key or with the button on the inside of the vehicle. 20 mins later they lock after driving for a short while then, when I park they don't lock or unlock with the remote key, again. The remote key battery is not dead so that is not the issue. If that were the case, the door button would unlock and lock it easily. This is a wonderful problem to have as I work in the most crime ridden ghetto in the us and I have a 6 month old I want to get in and out of the car easily, but can't. updated 2/13/15

- Oakland, CA, USA

problem #15

May 052014


  • 68,000 miles
The door lock actuator stops working trapping the rider in the car.

- Woodbury, MN, USA

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problem #14

Nov 032010

Murano 6-cyl

  • 47,825 miles
Our vehicle is a 2009 Nissan Murano sl with relatively low mileage. Around November of 2010 the door lock actuators began to randomly fail to work on this vehicle. Over a period of several months the malfunctioning door lock actuators spread to all four of the doors on this car. I have contacted two different dealerships after having learned that this is a very common failure on multiple year models of Nissan. Both dealers explained there was no recall and that the repairs would likely run $1200 to $1800 to fix all four doors. Living in the houston area and having a grandchild, this is an extremely dangerous situation. Nissan should be required to recall the vehicles suffering from this defect. Other vehicles that I have owned for many years never suffered a failure of such a critical component. The price dealers are charging for this repair is outrageous in light of the fact that it is so critical to safety. The inability to quickly and safely lock a vehicle invites occupants to be ejected in the event of a crash and makes occupants of the vehicle much more vulnerable to car jacking or other forced entry crimes. Please look into the frequency and severity of this issue and force Nissan to acknowledge this very significant defect in their vehicles.

- Conroe, TX, USA

problem #13

Jun 052013

Murano 6-cyl

  • 59,442 miles


Automatic door locks on all four doors malfunctioned, not autolocking or unlocking with smart key, or door handle button. Passenger side is intermittent, so it is uncertain when door is locked or not and I cannot get my child out of the car from the outside without someone else being inside to manually unlock the back doors. This is an emergency safety issue and requires recall.

- Gig Harbor , WA, USA

problem #12

May 142013


  • 68,000 miles
The passenger door behind the drivers door lock does not lock/unlock with using either the fob or when the car starts moving and all the door locks should lock automatically. This is a huge safety issue, either the door is not locked and someone can carjack it or if we had to evacuate the car and we had manually locked this door, anyone sitting in that seat would not be able to get out unless they can unlock it manually themselves, if someone wanted to try and get them out externally, not go to happen! go on any Nissan Murano forum and this is a long term inherent problem with Nissan door locks., why is this not getting addressed"?"

- Wisconsin Rapids, WI, USA

problem #11

Feb 282013


  • 80,305 miles
The driver door will not lock or un-lock using the key fob. This is a safety issue because they no longer will lock automatically.

- Darrow, LA, USA

problem #10

Dec 252010

Murano 6-cyl

  • 60,000 miles
At about 65,000 miles the driver door lock actuator quit working. All 4 door lock actuators actuators quit working shortly after. This is a safety issue because my child's door could be opened now since they no longer will lock automatically. I am afraid to manually lock the doors in the case of an car accident in which we were incapable of getting out of the car to save him, then emergency personnel could easily open doors if actuators worked. The unlock buttons will not work. Also, my wife travels through dangerous neighborhoods in which she should be able to lock all doors without pulling off the road. The lock buttons will not work. Please help!

- Gardendale, AL, USA

problem #9

Sep 082012


  • 53,000 miles


I own a 2009 Nissan Murano S model. My driver's side door power lock jammed 3 days ago for no apparent reason whatsoever. I went to work and when I came out the keyless entry key did not unlock the driver's side door. All other doors were fine. I brought it the dealer on Monday who could not get the door unlocked and then notified me that the door panel access was in the part of the car inaccessible because they could not get the door opened at all. I was asked to bring the car back to Nissan. I will update this complaint at that time. Right now this is a serious safety issue, not to mention the inconvenience to me as a customer climbing over the center console.

- Middlesex, NJ, USA

problem #8

May 072012


  • 137,785 miles
The contact owns a 2009 Nissan Murano. The contact stated that the front driver's door emitted a loud noise when it was opened or closed. The vehicle was taken to the dealer, who diagnosed that the lock actuator assembly needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileages were 137,785.

- Horse Cave , KY, USA

problem #7

Apr 102012


  • miles
The contact owns a 2009 Nissan Murano. The contact stated the vehicle had a keyless lock and the front driver's side would not lock with the remote. The contact took the vehicle to the dealer and was told the actuator failed. The failure mileage was unknown and the current mileage was 70,000.

- Shelton, CT, USA

problem #6

Sep 102011


  • miles
Power door locks do not work on two of the doors -- driver's door and right rear passenger door. One door lock stopped working last week; the other door lock stopped working yesterday. Rear door cannot be locked to keep our children in -- a safety issue -- and it has to be locked manually. In the event of an accident, I will be unable to unlock the door and allow the children to escape; again, a safety issue.

- Cartersville, GA, USA

problem #5

Jul 102010


  • 56,000 miles
Several weeks ago (July 2010) door actuator on 2009 Nissan Murano started having problems. Door lock is intermittent. This is a serious safety problem.

- Ho-Ho-Kus, NJ, USA

problem #4

Jul 262010


  • 33,000 miles
On Monday, July 26, 2010 I started my 2009 Nissan Murano and the passenger side window went down and will not come back up. Also I noticed the door lock button was actually unlocking my car. I took it to the dealer and they said the door lock actuator needed to be replaced. After seeing this seems to be a common problem experienced by many other owners I thought I should report this.

- Halifax, Nova Scotia, Canada, 00, USA

problem #3

May 012010


  • 25,000 miles
2009 Nissan Murano - power door locks work intermittently. This is a huge safety issue, not to mention a theft issue. Searching the internet, many people have complained of the same issue over the last few years. Why is there no mandatory recall on the Nissan Murano for faulty locks??

- Dallas, TX, USA

problem #2

Mar 192010


  • 11,000 miles
I was involved in an accident where the other driver failed to yield and we crashed, the airbag deployed and when I came to I heard my son screaming then I tried to open driver side door and it would not open the unlock button did not work either nor did the window. I then tried the passenger side and those did not work either so I then hoped in the back seat and unlatched my son and took the baby out his seat and covered their faces because of the smoke tried to open the back doors and windows and they did not work either we were trapped in the car and I then tried to kick the windows out however, was not successful it was not until a bystander saw the ricking of the car and a few men had to break the windows out with a crow bar and a hammer..should this have happened the car is a 2009 Nissan Murano why did the electrical system fail.

- Portsmouth, VA, USA

problem #1

Feb 042010


  • 31,000 miles
The rear lift gate on my 2009 Murano is locked and won't open with any key or switch. Searched on line and it appears there is an issue between the power liftgate and the electric door locks that can lock out both.

- Greer, SC, USA

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