This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine would suddenly cut off while in motion at 25-35 miles per hour. Two repairs were necessary at a cost of approximately $500 to get the problem repaired. The problem was that both the front and rear crank shaft sensors had to be replaced. As for the seat problem, one of the release levers broke off completely. I have not yet had it repaired so I do not have a cost for this repair. I have to use pliers to release the lever.
The contact owns a 2004 Nissan Quest. The contact stated that while driving 25 mph, a rattling noise emitted from the rear driver's side of the vehicle. Upon further inspection, the contact noticed that the noise came from the bracket that holds the seat in the upright position. The contact stated that the failure only occurred when the seat was in the upright position. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failure. The failure mileage was 64,000.
On November 9, 2008 a friend of my daughter was attempting to adjust her mid row passenger seat forward and her left middle finger was crushed by the mechanism for several minutes before we were able to get it out by putting the seat back in the original position. She was rushed to the emergency room where an xray was performed and she has a broken bone at the finger tip along with a mutilated finger and nail. This was very traumatic and although I have owned my Nissan Quest for almost 5 years, I was shocked at the fix the recall was supposed to have done. It does not cover the mechanism on the handle side - only the rear. The is an extremely poor remedy for this problem. We have been fortunate that this hasn't happened before now.
In December of 2006 we purchased a 2004 Nissan Quest SE. The first year was not entirely trouble free, the drivers seat would self adjust while driving. The dealer fixed it no charge. The in December of 07 the trans went out, again the dealer covered it at no charge, gave us a loaner and were done within a week. Except for the inconvenience of not having our van we were fine until now!!! in June of 08 we were going for a Sunday drive and the van just died in the middle of the street. Nothing would work nothing, no power anywhere. We called road side and all they could do was tow us to al piemonte Nissan in melrose park, il. The following Monday, the dealer calls and tells us the ECU is burnt out, and has some corrosion. It's covered under warranty so no need to far right!!! a week later we finally get a loaner, ok not too bad. Two months go by and we finally have word that we have a date when the part will arrive!!!!! the part gets installed but the van runs like crap "omg you mean they actually tested it"!!!! they now are replacing a cracked distributor, god only knows how that happened!!!! the dealr does not charge us for that, but the van still runs like crap so now they have to replace three of the 6 coils and well we had to pay over $800 bucks for that. Totally not expecting that we had to charge it, putting us in the hole even deeper. You know we haven't spent alot of $ on this car but for a 4 year old car it sure has had alot of major components replaced. The the freaking dealer doesn't test the car, so we leave and the remotes, doors, sunroof, windows don't work. The center counsil is falling apart and they didn't even clean the '!@#$% car. I take it back, rip the manager a new one, he gives me a loaner again and I'm back the next day to pick up my van, now they clean it. It's been a few weeks now and the van is fine but I often think what would have happened if it broke down in the middle of the interstate!!!!!
- Melrose Park, IL, USA
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: the contact stated while depressing the brake pedal the steering wheel vibrated. The vehicle was driven to the dealer who determined the front rotors needed to be resurfaced. Manufacturer has been alerted. The consumer stated multiple componets such as the navigation system, the gas tank, the front end of the car and seats. Updated 07/17/06.
Consumer received a recall letter for 2004 Quest, after attempting to have the recall work done consumer was told that the parts were on back order. The drivers side seat belt height adjuster was jammed and the drivers side seat back was broken.
The brakes heat up and the rotors warp. The steering wheel would start shaking when the consumer applied the brakes. The vehicle was taken to the dealership at that point. The consumer stated it happened every 4000 miles since she has had the vehicle. It first happened in March of 2004. The dealership is telling the consumer that the brakes are heating up. The rotors have been resurfaced three times. They ordered new rotors and they have been on for approximately 3 months and the steering wheel is shaking again. She has also gone through two fuel injectors. She was told that she is putting low grade fuel into the vehicle. Other issues: The passenger side auto door would rattle when the vehicle was in motion, abnormal shifting, engine light had come on, rear wiper had broken, steering wheel would shake due to the brakes, the front left seat back was loose due to poor fit, mouding on the rear of the driver's seat was coming off, the fuel gauge was stuck on empty after two fill ups.
Van right auto sliding door flew open on my 3 children going 50mph 11 yr. Old son had to hold door closed with his body and feet until safely stop. Door going back and forth, would not stay closed, would not stay opened!!! dealership had to unhook battery to get the door to disengage! said probably minor problem. Contacted sales dept - problems from 1st week with van. No contact for several days, contacted them. Would be a week or two to replace part. No call again. Called them 4th week. Serv. Dept. Said new bulletin (not a recall) did not have replace. Part. When picked up in summer began to have major rattling in side doors, rear door, 2nd & 3rd row seats. Took back to dealership, did some adjustments needs body shop work, to set up apointment. No call. Door came open again with my children +2 onboard while driving. One week in shop, many things replaced including hinges and latches on doors and seats. Got home, auto door still broken. Back again. Some more adjustments. Current problems same, no solutions. All documented invoices. Poor response from Nissan consumer regional manager. Rude! no apology for safety concerning my family. Put burden on me for proof of malfunctions!
While attempting to move the passenger side second-row seat back, I reached around the seat to grab the lever, and my pinkie finger was caught in the seat mechanism. At the emergency room, they determined that I had broken my finger and my nail had to be removed because it had been sliced through. I have lasting nerve damage and the bone has not healed correctly. I wrote a letter to Nissan detailing this experience - I am very concerned about the safety of my children in this car and am afraid to try to use any of the seat levers again. However, Nissan has not responded, after four months. This defect needs to be fixed.
While moving the second row, passenger seat, behind the driver, my right-hand, pinky fingertip was amputated. I was rushed to emergency and they could not reattach it. I have a 12 year-old child and I am concerned that this could happen to him or another passenger or younger child. This has been a horrific experience for my entire family and myself particulary because this should not have happened while moving a seat. There is a definite design flaw that needs to be corrected.
A serious but non life threatening injury occurred to the victim's right ring finger, cutting through the nail and nearly severing the fingertip. Emergency medical attention was required. While attempting to slide the 2nd row drivers side seat forward, the subject finger was crushed/cut by the seat support mechanism. The subjects hand was on the required lever in a normal fashion, a way in which no injury would be expected. A design flaw in the plastic protective cover allows for fingers to be in danger. A smaller finger, such as a child's, might have been completely severed. Nissan needs to provide a fix to this design flaw to avoid further and more serious injuries from occurring.
A D V E R T I S E M E N T S
- Sandston, VA, USA