This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For the second time in less than a year the windshield cracked and ran across the windshield. Unknown what caused the crack as we didn't notice road debris hitting the windshield. The 1st time the windshield cracked top passenger side and the car was moving along the hwy and we noticed a run from the top of the windshield that ran across the passenger side. Car had 4000 miles. Windshield was replaced. The second time, the car was stationary when we noticed a crack at the top middle of the windshield that started to run across the drivers side. The car is garage kept. An aside we had a Subaru tribeca 2007 for 12 years and +200K miles with only 1 crack windshield that never ran.
We have had our 4th windshield break on our 2019 Subaru Outback. We believe these to be spontaneous cracks, not the result of a chip or other impact. The most recent happened while car was parked (not a hot day) out in the open.
I came home from work, went through the car wash, and the next morning I had a crack on the driver's side of the windshield. Nothing made contact with the windshield either on the drive, or at the car wash.
My 2019 Subaru Outback's windshield crack with no reason, I parked the vehicle my driveway about 3 pm with no damage and when I was on my way to work next day at 5 am I realize the crack. The crack started from the lower portion of the passenger side and it grew day by day almost reached all the way to the other end. I contacted Subaru customer care via email on 5/21/2020 but still got no response. I also took the vehicle to local dealer in temecula/ca I almost kick out from there, as soon as they see the crack they didn't want to help or give me information. All I wonder is, it is been covered by warranty or how should I handle to repair because of eyesight. The vehicle has less than 12K miles on it and still under warranty.
- Murrieta, CA, USA
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Large windshield crack appeared spontaneously while car was parked and grew larger when car was parked. Subaru dealer insisted it was from an impact, but none were visible. Dealer said new windshields were thinner and more prone to cracking and I might have it happen on a regular basis.
Front windshield spontaneously cracked while vehicle was in motion on highway. No other vehicles around car, no bugs hit windshield, nothing hit front of windshield. Audible loud "pop" then visible crack that started from driver's side edge of vehicle extending horizontally into driver's line of vision. Driver was startled and driver's vision impaired from crack. Vehicle driven less than 10 times, purchased on 5/16/2020, stored in garage and covered parking structure.
The windshield spontaneously cracked from the mid-center of the windshield while parked. The crack began in October, 2019, less than a year after purchase. There was no impact causing damage and the crack began while the vehicle was parked.
The windshield broke without having anything ever hit it. Came out to car one morning and there was a large crack across windshield starting from the base center of the window. At this point I had owned the car less then 6 months.
I was returning to drive my car after sitting stationary in an apartment parking spot for two days. Upon entering my vehicle I noticed a crack to the middle of the windshield across the driver side extending to the center. I inspected the outside, with no noticeable chips or other issue areas. The cause to me is unknown.
2019 Subaru Outback purchased in October 2019. I have experienced cracked a windshield 3 times. I've had 3 new windshieds replaced. My first windshield replacement was 2 months after purchase. Two weeks later, that windshield cracked and was replaced. About 8 months later, that windshield cracked and I had it replaced last December. I drove for about 3 months as it slowly cracked across the whole windshield. Then it was no longer safe to drive it. The first time the windshield cracked, I was driving and the dealer said a little rock had hit it. All 3 times, the point of impact was pointed out to me. They were very tiny spots on the windshield. While driving, I was not aware that anything had hit the windshield. I flinch every time an automobile or truck passes me on roads or the freeway I am so afraid that some little bit of debris will hit the windshield and crack it once again. I've replaced three windshields in about 13 months.
My car sat at home for 2 days. I then drove 5 miles and parked for 2 hours in a restaurant parking lot. After 2 hours of sitting in the parking lot, the car would not start. The battery had drained and I had to call a family member to jumper cable the car to get it started. I was so distressed that I was going to have a new battery installed at my expense. I then read about other people experiencing this same problem. I am really nervous about driving anywhere and having this happen again. The car has 32,000 miles on it.
I was in Wyoming for a little trip at the end of November. It was only 22 F outside in the morning. Car was on a parking spot. I always warming up my car before driving. I did put defrost on for about 15 minutes, to melt down little bit of ice on windshield. When I got in the car and closed the door, the crack from the bottom of the windshield almost at the middle appeared. About 20 minutes later, that crack split in two directions. At this moment, one little prolonged chip of glass came out at the point of split. I went to one of the Subaru dealership with this issue. I was told that the dealership doesn't cover windshields, and that I have to go to car glass shop and do it on my own. So, later on I went to another Subaru dealership. They told me the same thing, but also, they were assuring me that the crack happened because of something hit the windshield. They didn't even wanted to listen, what I was telling about how it happened. Now I having frequent false alarms for lane departure and obstacle on the way.
I was driving on the street, not freeway. Very clean road and my windshield cracked without me noticing it happen or hearing any object touch my windshield. I had music very low, yet ehard no rock. Was going about 35 miles.
The contact owns a 2019 Subaru Outback. The contact stated that at 40 mph or above, the vehicle was difficult to steer due to the loss of power steering assist. The contact stated that the vehicle veered independently from lane to lane which made the vehicle unsafe to drive. The contact reached out to capitol Subaru located at (235 cherry ave ne, salem, or 97301, 503-576-3300) by email but was yet to receive a response in return. The vehicle was not repaired. The manufacturer was informed of the failure but stated that due to the current covid-19 pandemic, they were unable to verify a date or time when the vehicle would be repaired. The failure mileage was 100.
One month after purchasing the vehicle in early 2019, a small rock hit the windshield while driving on the highway. 1-2 days later the crack grew large and the entire glass needed to be replaced. Recently the windshield was damaged again with a small rock while driving on the highway, and I'm afraid I'll need to replace the windshield again. Subaru failed to disclose material facts and a safety concern when I purchased the vehicle about the weak windshield.
While driving on a highway I'm January with few other vehicles around a crack started to grow from the lower right passenger side of the windshield. It crawled to nearly 24 inches in length. We were never hit by a rock or any other debris. This is the second factory installed windshield on our Subaru. The first windshield cracked in July 2019. The windshield was struck by a small rock and cracked. We had that windshield replaced at the dealership.
Went to go start my vehicle that is parked outside in our parking lot complex, and it was about 15 degrees outside and their was frost on the whole front windshield. I opened the driver door to start the vehicle and noticed that there was frost on the bottom half inside of the front windshield as well. All other windows and doors had been closed. I started the vehicle up to begin defrosting the windshield and scraped the outside front windshield. Upon completing this, the frost on the inside was still there but slowly melting away from the heater. We have owned the vehicle for 20 days and it had 6,350 miles when purchased. Currently has 6,940 miles when this defect happened.
A D V E R T I S E M E N T S
- Cumming, GA, USA