This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Just about every time I drive the vehicle at night, one or both headlights will go out. In order to get the light or lights back on, I have to turn the lights off and then back on. This presents an ongoing potential hazard, especially when they both go off at once. This model is the top of the line (limited) and has the hid lights. I have read on line that I am not the only person who has experienced this problem. I further understand that Toyota may have an extended warranty for this issue. This is a serious problem that could result in an accident if both lights go out and I am not able to get them on again while I am traveling on an unlit road. This last happened yesterday as I will indicate below but it has been happening for more than a few years now.
Left head light goes off after about 15 to 20 min of driving..this has been a problem with Toyota for years. Why has the NHTSA forced Toyota to fix this. It seems to be a safety issue that NHTSA has known about for a long while. NHTSA ref# 10033406 and 10037591.
The contact owns a 2008 Toyota Avalon. While driving 55 mph, both high beam head lamps exploded. The vehicle was taken to a dealer where it was diagnosed that both head lamp assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 41,000.
The high beam lights are known to explode on some 2008 and 2010 models. My high beam lights exploded with 66,000 miles on the vehicle. This problem happened while my vehicle was in motion. I routinely drive in an area with a heavy deer population. I cannot see these hazards at night with out high beams. Toyota had an extended warranty on this issue (5 years, 70,000 miles). Since my car is over warranty in years but not miles, Toyota refuses to replace the headlight assemblies. They are telling me the cost will be over $2,000. I consider this a safety hazard and am very upset that Toyota will not fix this problem on my $40,000 top of the line Toyota. I am filing this complaint to the dot, ntsb, and attorney general. You can contact me at [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The headlights for the Avalon only work intermittently. The lighting system will work when the vehicle is first started and after a few minutes, one of the lights will no longer work. In the dark, this creates a safety concern for oncoming cars and limits our ability to see people and other items in the road.
- Kentwood, MI, USA
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The contact owns a 2008 Toyota Avalon. While driving 65 mph, the driver side high beam head lamp and the passenger side low beam head lamps failed to illuminate. The vehicle was taken to a dealer who diagnosed that the low beam and high beam bulbs needed to be replaced. The vehicle was repaired; however, the failure recurred and the driver side low beam head lamp failed to illuminate. The vehicle was taken back to the dealer who diagnosed that the low beam head lamp bulb needed to be replaced. The vehicle was repaired; however, the failure recurred after four years. The manufacturer was notified of the failure. The failure mileage was 20,000.
All of a sudden the high-beam head lights stopped working when the car was in motion on the freeway. Low -beam lights work. This is a real safety hazard and is obviously a Toyota engineering flaw. Toyota did have a warranty enhancement for this vehicle - 75,000 miles or 5 years, whichever comes first. My car has 52,000 miles buts is over 5 years old. Toyota is well aware of this problem and should be required to fix this, free of charge and I should not be required to pay for the fix of $2,500 plus labor, which is outrageous.
Took my car to the local dealer too have headlights looked at because a police officer pulled me over for "no headlight passenger side". when I turned the lights on for him, it came back on. Then I found both high beams burned out and the drl's also did not work. So, off to the dealer. They found both high beam bulbs exploded, and could not reproduce anything else / find any other problem. They removed the high beam bulbs but neglected to inform me. Now after some research I found out these problems are known to Toyota. They extended the warranty to 72,000 miles, but, would not cover my car that I bought from them with 82,000 miles on it... my car now has 97,000 miles on it but nothing does me any good when the lights go out crossing the rocky mountains in the middle of the night... talk about a aha moment. It is a complete safety issue wether they admit it or not.. I have bought my 3 cars for the same dealership / salesman... my life and the lives of my family are way more important than a headlight issue. I have replaced the high beam bulbs myself, now working on the low beams because I have been told they will go out soon.
All of a sudden the high-beam head lights stopped working when the car was in motion on the freeway. Low -beam lights work. This is a real safety hazard and is obviously a Toyota engineering flaw. Toyota did have a warranty enhancement for this vehicle - 75,000 miles or 5 years, whichever comes first. My car has 52,000 miles buts is over 5 years old. Toyota is well aware of this problem and should be required to fix this, free of charge and I should not be required to pay for the fix of $2,500 plus labor, which is outrageous.
When coming back from a short trip I noticed that the right side low beam headlamp was out. Then one day the light was on again then the next it is out. Now it rarely comes on so I.called my Toyota dealer and they said it would be at least $200 for new low beam light bulb. I then took it to a reputable repair shop and they said that the bulb was not bad but the ballast was bad. They showed me a list of complaints from on line and they said there was a recall for that problem. Toyota says there is no recall. If this is such a common and expensive problem there should be a recall. I researched several web sites and there are numerous complaints about headlight problems on the 2008 Avalon. Some problems exactly like mine others a little different but all are about malfunctioning headlights.
Discover that both high beams do not function. I understand that this is an issue with the Avalon, and Toyota had issued a service bulletin, but has not issued a recall. While this issue is not an dire one, it is a very expensive fix. I think the number of vehicles involved my require a recall.
The contact owns a 2008 Toyota Avalon. The contact stated that the passenger side headlight was completely distorted and inoperative. The vehicle was taken to the dealer where the passenger side bulb housing assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was included in the manufacturer's recall: Csc-10042925-9889 (exterior lighting), but it was expired. The approximate failure mileage was 22,919. MA 09/03/15 the consumer stated the right side headlamp imploded. Updated 12/10/15
Toyota sent out a warranty enhancement notice about June 2012 that if you had problems with high beam headlights on my model vehicle to take the car to a dealer. Car had to be less than 5 years old a under 72,000 miles. I ask about my car and they said my mileage was to high. Within a month I found out what the problem was. The high beam bulbs would explode as mine did. I went back to Toyota to ask for a waver for the repair to be done. They again said no. But would be happy to repair it for $2284.66. The cost of new headlight assemblies. It seems that the original bulb was no longer made and there was no direct replacement for it. Solution was the $2284.66 repair. I believe this is a safety issue and should be covered no matter the age or miles of a vehicle. There was no mention in the notice of bulbs exploding or that the entire assembly would need to be replaced. Very misleading on the part of Toyota.
Total failure of both high beam headlights. Toyota refuses to consider this a warranty item. Although this is a safety item in N.Y. state, Toyota does not feel that this is a safety issue. Upon checking the internet, I find that my problem is not an isolated case.
The contact owns a 2008 Toyota Avalon. While driving at various speeds, the low beam head lamps functioned intermittently. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Toyota has issue with day time running lights and high beams. They will only warranty if under 72000 mile or 5 years. If they have a problem they should stand behind.
Lights just stopped working. Toyota acknowledged there was a problem with the head lights and wrote several dealer service memos concerning this problem. After talking with Toyota Consumer Affairs that this was their problem and they should fix it, they said it was out of warranty. They even advised me that the low beams may fail. They were not concerned about my safety and told me just about to pound sand. They could care less about this, even though they're aware of the problem. My safety means nothing, even after owning 5 Toyota vehicles.
High beam headlamps stop working. Replacement bulbs burn out prematurely. Toyota refuses to fix even though they had a customer support bulletin. Toyota had incorrect address on file so I did not receive bulletin within warranty enhancement period (1 month late). Dealer promised to check but over the course of 4 months, did not contact Toyota. My direct contact to Toyota was then 5 months outside of warranty. High beam bulbs replaced twice, and still problems on a regular basis.
The low beam headlights go out intermittently can get no satisfaction from the dealer and the other dealer will not even return the phone call there has been no accident yet.
The contact owns a 2008 Toyota Avalon. While driving 35 mph, the high beam headlight bulb exploded and the low beam headlights shut off. After turning off and restarting the vehicle, the low beam headlights became operable. The vehicle was taken to a dealer. The technician diagnosed that both headlight clusters failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
A D V E R T I S E M E N T S
- Asheville, NC, USA