This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2010 Camry has become incredibly unsafe to drive or be in due to the dashboard melting. There is an unbelievably unsafe glare caused by the dashboard reflecting sunlight and the more the dash melts the more intense the glare becomes. There is also a smell that renders the vehicle almost worthless on hot days and causes headaches. This is on top of not being able to clean the dashboard because you cannot touch it with anything. All bugs and any dust that land on the dashboard live there permanently. You cannot wipe it with anything. Your finger prints stay on the dash with the lightest touch and often it becomes so hot you cannot touch it without potentially burning yourself. The dash melting is a safety hazard to everyone on the roadways. There are likely millions of cars with this defective dashboard that have not been repaired. I have contacted Toyota several times, including executives and high ranking corporate employees, and they say that they will not replace or help with this defective and unsafe cheap component that they used in order to increase their margins. The problem has been acknowledged by Toyota but they failed to contact an incredibly high number of owners that are affected. I first noticed the glare in 2014 and it has gotten progressively worse. I took the vehicle to a toyota dealership twice (2016/2023) and they refused to fix the defective dash both times. They expect owners to pay $3,500-$5,000 for a dashboard repair on a vehicle that has 100k+ mile life left yet is only worth around $5,000. They are essentially totaling cars that owners have worked hard to maintain and get the most out of. Toyota is stealing 10+ years of vehicle life from many consumers and placing the burden of their profit margins increasing onto consumers that buy toyotas because of their longevity and reliability.
We have a 2010 Camry. It is having the sticky dash issue with it, which is a known issue with Toyota. And more concerning, the issue is causing a horrible glare on the windshield. This is a safety hazard as it is very hard to see. I understand there was a recall at one point, but since it is a huge safety concern, I would like Toyota to replace the dashboard at no cost to me.
The dashboard is melting, creating utterly shiny layer on top, making it almost impossible to drive ( due to glare and reflection in windshield) during even during normal daylight, let alone at night with incoming traffic headlights on.
My Toyota Camry Has been turned down for a melting and shiny dashboard replacement. Toyota says they notified me but I never received a notice in the mail. I called them at least four times, but they would not do the necessary replacement, saying that I was beyond the period of their offer to replace it. The problem seemed to occur some years after the purchase which was not visible till about two years ago. I consider this a safety problem because of the glare in the modern tilted windshields. I would like help on this problem
The dashboard of my car is extremely sticky and is now causing a glare when I drive. This is a safety hazard due to the fact that the light from other cars/stoplights reflects off the shiny/sticky surface. This problem is very prevalent in other cars as well. I tried to get it fixed through extended warranty, but that ended in 2020. I believe that Toyota should extend this warranty as we were in a lockdown for all of 2020, and I was not able to visit a repair shop. There were no warning lamps/messages prior to the failure of my dashboard, making it more dangerous as I found out when I had a glare from another car reflecting off my dashboard and temporarily blinding my view.
The contact owns a 2010 Toyota Camry. The contact stated that the dashboard became sticky and it created a glare on the windshield from the sub causing their visibility to be difficult, while driving. The manufacturer was contacted and offered a courtesy safety recall for a replacement of the dashboard for their vehicle but the contact was not able to get the vehicle to the local dealer don mcgill Toyota (11800 katy fwy, houston, tx 77079) because the vehicle was out of state and because of covid concerns. The contact stated that the vehicle was back in state and they wanted to take advantage of the courtesy recall but the local dealer informed them it was too late and they would not replace the dashboard. The failure mileage was 180,000.
The sunvisor on drivers side just fell off and now it is very hard to see outside because of the glare from lights and sun.I was driving when it fell off the bracket.
The dashboard on this vehicle started "melting" and became sticky and gooey about 6 months ago. I thought it was dirty and could not clean off the stickiness. While driving the car there was also a reflective glare coming off the dashboard which made it very difficult to see while driving. The dashboard also emitted a strong odor that was making it difficult for me to breathe and my eyes to burn and cause " coughing. I did not realize it was coming from the dashboard until I researched it and found out that there was a Toyota recall regarding the "melting dashboards. I called Toyota on 10-19-2020 and was told that the warranty and the extended warranty for this problem expired and there was nothing I could do. I explained to them that I was never notified by Toyota by mail, phone or email about the recall and they still said there was nothing I could do. I believe Toyota needs to honor the warranty to replace my dashboard as I was never notified. They said because my car was not serviced at a Toyota dealership since 2017 that is why I was not informed of the recall. I had my car serviced regularly, but not at a Toyota dealership. Toyota should have mailed me a recall notice, which they did not. If I had been notified of the recall I would have /replacement taken it in for service
Dashboard appears to be melting. It is very sticky to the touch and will come off and adhere to anything that comes in contact with the dash. When driving into the sun, it puts off a glare that makes it very difficult to see the road, even when wearing sunglasses.
The dashboard is breaking down and has become very sticky. This causes glare when driving at night that is a safety issue. I called Toyota about it on 9/14/209, but they said their 'warrant enhancement' expired on 8/13/2019. Toyota said that they sent a letter in 2016, which I never received. I had my car serviced at a Toyota deal (jack taylor Toyota, alexandria va), and they never notified me of the 'warranty enhancement.' They said that they only had to notify for recall safety issues. They said that they could replace it for @2,171.46 this is a safety issue and this should be a recall, not just a 'warranty enhancement.' Toyota's methods to notify are inadequate and this problem is ongoing - me and many others will have this safety problem beyond Toyota's warrant period. Especially since they do such a poor job of customer notification. This causes a lot of road glare at night and will cause accidents and deaths. Toyota is obviously not doing the right thing on their own. I hope the ntsb can please advance a recall for this issue.
Both sun visors were defective. When in 2016 I went to dealership in tinely park il, I requested that both defective sun visor should be replaced under extended warranty that Toyota generated. Service writer told me that unless sun visor fall down completely, Toyota would not authorize the repair. And dealership repaired only the driver side and denied repair on passenger side. Today, my passenger sun visor flops down and seriously obstructs visibility - creating very unsafe condition. I called Toyota dealership and Toyota corporate office on July 18th 2019. Both denied the claim and denied necessary repair. This is unacceptable from any auto manufacturer - showing their lack of responsibility.
I was driving down the freeway in Montana. Not a lot of traffic and not following any cars. Out of the blue, there was a loud explosion on the sunroof. Upon pulling over, the sunroof had exploded and shattered. Very glad the slider had been closed as I could have been badly cut, plus I had a passenger. My husband had pulled off the road so I could drive, so not at a high speed, when it occurred. I have documentation that the roof was replaced by glass doctor.
The rear windshield is tinted. It has deteriorated so much that I can not see through it while in drivers seat. It is extremely blurry and translucent. At night time it is all streaked light reflections. This condition is a severe safety hazard. The tint film has bubbled. Noticed it happen last year but now it has become worst.
The contact owns a 2010 Toyota Camry. While operating the vehicle, the driver and passenger side sun visors suddenly fell down and obstructed the driver's view. The failure was not diagnosed or repaired. Joseph Toyota (9101 colerain ave, cincinnati, oh) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 75,000.
The contact owns a 2010 Toyota Camry. While driving at unknown speeds, the sun visor detached from the unit and obstructed the contact's view. There were no warning indicators illuminated. The contacted called jay wolfe Toyota of West county (14700 manchester rd, ballwin, mo 63011, (636) 707-0157) and was informed that the vehicle was no longer covered under an extended warranty. The contact was advised to schedule a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 1809052163. The failure mileage was 80,000.
A D V E R T I S E M E N T S
- Columbus, OH, USA