This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had a sticky dash causing excessive glare on my windshield for years. I recently received a recall notice for my 2011 toyota camry about the paint. I asked them while I was there if anything could be done about the dash as well and was informed that there was a recall on the dash, but it was expired. However, I was never notified by mail or phone or email that there was a recall on the dash until it was expired.
Purchased vehicle brand new and presently have a little over 76,000 miles. Driving on I-77 @ 65 my left Sunvisor suddenly came down impeding my view. Research informed me Toyota had a recall which had Expired. I knew nothing about the Recall but regardless they know it-€™s a problem but quoted me a price of $231.69-€¼ï¸ to repair/replace. Why is Toyota allowed to punish customers for their malfunctioning issues. It-€™s frustrating and insulting. Please help
My dashboard on my 2011 Camry has recently started melting & is extremely sticky. One spot on the driver's side is really bad & causing a glare on my windshield. I am very concerned this is going to cause visibility issues while driving. This is a clear defect. After doing extensive research to figure out why this is happening & what to do, I called my local dealership on 7-22-22, then called Toyota Corp same day. They refused to do anything to help me! The rep told me an extended warranty was offered for various Toyota models due to sticky dashboards including my car, but that mine expired May 2021. When I told her I never received anything in the mail, she replied they only send out notices for recalls & this wasn't a recall. She suggested to get an estimate from my local dealership, then call back, but that they still couldn't cover the repair. I asked to speak with a Supervisor, but no one ever answered. The rep told me a supervisor would call me back within 24 hours...4 days later...still nothing. This is absolutely ridiculous that Toyota would expect me to repair this obvious manufacturing defect out of my pocket! My dash is ugly & dangerous! This is my third Toyota & I always recommend Toyota vehicles to friends/ family. I was getting ready to purchase another Toyota, but I'm so disappointed in Toyota that I'm seriously reconsidering. I can't believe they don't seem to care about their customers anymore than this.
Sunroof randomly exploded. I was driving approximately 40mph down a city road on 5/18/22 and the sunroof exploded dropping a 4x8 inches worth of glass shards and fracturing the rest of the glass. There was no debris, rough driving conditions or unlevel road when it happened. I was relatively safe when it happened as there was not any traffic, but if it were on the highway in traffic it could have caused issue. I have not done any inspections by manufacturer, insurance, etc. I was not sure how accountability works with it breaking for no reason, so I was just planning to buy a used sunroof and replacing it. There were no warning, just a random bang when it exploded.
- Chesapeake, VA, USA
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Driver side visor fell down. It has a faulty plastic bracket. This is the second time this has happened. The first time, Toyota issued a recall and replaced the broken visor. However, the same problem has occurred with the replacement visor. It is a safety issue as it can be difficult to drive in the sun without a visor.
I have a 2011 Toyota Camry with 72,000 miles on it. The dashboard has a melting issue where it leaves a residue on anything it comes in contact with and is sticky. The major safety issue is the glare that reflects onto the windshield while driving and interferes with visibility. I prior owner, an elderly gentleman, was unaware of any recalls/repairs that Toyota was providing. I called Toyota and they said that they are aware of this issue but cannot repair or provide reimbursements for repairs because there is no recall for their dashboard.
In hot weather, the dashboard is covered by thousands of tiny clear bubbles, which reflect onto the windshield, making safe driving difficult. Toyota told me that they issued a notice on this, offering to replace the dashboard, but the offer has expired. I believe this situation is a driving hazard and Toyota should be required to replace the dashboard at this later date.. The pictures show the reflection on the windshield (The reflections move around and this is a more benign example.), and what the bubbles on the dashboard look like.
UNKNOWN Dashborad on my Toyota is very sticky and Toyota customer service told me that there was a recall back in April 2018 and it expired in Dec 2020. They mailed me a notice but I never recieved that noticed. Because during the same time I sold my property and moved to TEXAS from California. May be that is why I did not recieved that noticed. So now my concern is What causing the dashboard to be sticky" Is there any chemical that causing the dashboard to be sticky and how it may effect if somebody's health if he is keep driving the car with sticky dashboard? Is there any way to get recall details of why the dashboard is sticky? Toyota don't want to answere any of these questions.The only thing they told me that "It was not a safety recall, it was a part of customer support program". How they decide that it was not a safety issue? Have they done any investigation and proof that it is not a safety issue? If they did then why can't they give that information to customer" So I will please request NHTSA to investigate this sticky dashboard issue to make sure there is no health safety issue. Otherwise I will be putting my and my family health on risk. If there is any health issue due to any chemical in dashboard which cause it to be sticky then this recall should have been mandotary which usually don't have any expiry. I will appreciate your cooperation and any information regarding the recall regarding this sticky dashboard and how it effect on somebody health. thanks
-The dashboard has become very sticky and shiny and started to chip off. I noticed this after having my tire repaired the worker placed a number tag on top of dashboard and half of it was still stuck to it. When I pulled it off a couple of chunks of the dashboard came off with it. -I had noticed the dashboard was super shiny and reflected pretty bad on my windshield making it hard to see clearly while driving. I am also started noticing a weird smell when I get in my car. Like a vinegar smell. So I am also concern about inhaling any bad fumes that the melting dashboard may be emitting. -I called Toyota in Redlands about the dashboard they said Camry-€™s 2011 models had had issues with the dashboard and that there had been a customer support program that were fixing the dashboard and had been extended twice but I missed the last extension by a month. I had never received a notice that there was an issue with the dashboards. Supposedly Toyota sent the extended warranty in 2018. - I did inform the Toyota in Claremont after my tire service that the dashboard had been damaged after someone placed a number tag on it and they sent over a person who fixes dashboard and he was the one who also notified me that the dashboards were having an issue with the stickiness. That they had some type of recall. He ended up coming by to fix the areas that were pulled off from the paper number tag and was able to cover up the shine on the drivers side. There are still some areas that need to be filled in but he noticed that after he was done covering it up. He said I could call him if it bugs me to work on it again. The areas he filled in are noticeable.How long will the coverage even last? - I-€™ve been getting service done at the same location for about 10 years now and no one has ever brought to my attention that there was a recall on the dashboards or any issues with it. So I feel that Toyota was hiding this issue from consumers until we noticed something about it ourselves.
Richardson Toyota Service manager Brad Clark 1221 N Central Expy, Richardson, TX 75080. District attorney Frank Crowley Courts Building - 133 N. Riverfront Boulevard, LB 19, Dallas, TX 75207 John Creuzot Texas Department of Motor Vehicles Consumer complaints P.O. Box 259001 Plano tx 75025 Dear Mr. Creuzot, CEO Toyota, Mr. Clark, and Texas Department of Motor Vehicles, There is an issue where my safety is at risk. I learned about the recall for Toyota-€™s sticky dashboard while I was away as a student, and I was not able to bring in my car at the time I was notified. The condition of the car is dangerous, driving at night, there is a bright glare, in addition there are fumes and there is a smell that comes from the melting dashboard creating is a health and safety issue. I am asking please that my car be recalled as I was not informed nor notified until the very end of the recall. The dealership is negligent in its response to correct this recalling. I am putting them on notice as this egregious lack of response against public policy. Please correct my vehicle so it is safe and healthy to drive. Thank you
I have a defective 'shiny' dashboard on my 2011 Toyota Camry. Apparently a recall was issued by Toyota but this was not an active campaign. The dash is so shiny that on bright days the reflection of the sun onto the front windshield is concerning. A friend recently told me about the recall but when I took the car to my local Toyota dealer I was told the recall campaign for my vehicle expired earlier in 2021. So, I want to lodge a complaint on the basis that while my Toyota dealer routinely sends me mail asking to buy back my 2011 Camry they never once told me about the recall. Clearly the dealer knows my address and many details about the vehicle I purchased from them but still they avoided telling me about my participation in the shiny dash recall.
My Vin # does not seem to have any recalls about the sticky melting dashboard but my dash is completely sticky and getting worse day by day I have reached out to the local dealership on many different occasions but never get anywhere due to my vin # not having any open recalls what do I need to do?
I noticed the windows getting hazy with a difficult to remove "film" and never knew why until I discovered that the dashboard is becoming sticky and shiny. I suspect the hazy film is coming from the disintegrating dash board. It is also becoming shiny and this is reflecting in the windshield. Seems like a repeat of what happened to my 2007 Camry.
My dashboard is becoming a gooey mess. There is something that seems to be eating away the plastic and if you touch it you'll stick to it leaving behind an indention for life. The sticky film has caused a glare, from the sun, onto the windshield, causing me to hit a concrete barricade that would otherwise be visible. I had a crash with this concrete and it tore off part of the fender and headlight. I replaced the headlight but not the fender. Please fix this safety hazard so I can drive my granddaughter around soon.
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- Rincon, GA, USA