really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
315 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Toyota Corolla accessories - interior problems

accessories - interior problem

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2009 Toyota Corolla Owner Comments

problem #2

May 312008


  • 630 miles


The contact owns a 2009 Toyota Corolla. Immediately after purchasing the vehicle, the contact noticed that the headrest positions her head at a downward angle, which causes neck pain. The dealer attempted to adjust the headrest, but was unsuccessful. The contact was informed that she could actually turn the headrest backwards; however, this was not recommended. The manufacturer stated that the headrests were designed in that manner. The contact decided to turn the headrest in the backward position so that she would not be in pain while driving. The VIN was unknown. The current mileage was 1,080 and failure mileage was 630.

- Jamestown, ND, USA

problem #1

May 162008


  • miles
Attached is letter submitted to Toyota 7/22/08 I recently purchased a new 2009 Toyota Corolla from West herr Toyota, orchard park, New York on May 16, 2008. I immediately took a road trip from NY to pa, approximately 6 hours of driving. I am writing to you today to report my dissatisfaction with the front headrests in the Toyota Corolla. I am an exercise physiologist and have worked many years in the industrial rehabilitation field. I have a previous neck injury from years of doing gymnastics. The current front seat headrests are angled at 35% forward flexion, which may be positive in a crash test to prevent neck injuries, however, it is not conducive for comfortable driving and proper ergonomic for seated positions. By the time I arrived to my final destination in york, pa, my entire right arm was numb and aching. I brought this situation to the attention of my salesman at Toyota (bill bitterman) he suggested that I contact your department directly. He also tried to replace the headrests with an older Corolla headrest, they do not fit into the anchor holes of the seat. Since then, I took the smaller back seat headrest and moved it forward to the drivers seat. It is more comfortable than the previous headrest, but it is looks awkward and is not safe. Also, I moved the front headrest to the back, it is too large and causes visibility issues. My request of you is to? #1. consider changing your design for the headrests so they do not forward flex at such a great angle to avoid many additional customer complaints in the future. #2. send two new front headrests for the front seats (gray interior) that fit appropriately and at no charge to me. I am aware of how powerful the "voice of the customer" is and I hope that you take this letter of concern seriously. I truly do like all aspects of this car, except the front two headrests. Shawna R. dosser, ms exercise physiologist & health educator

- Eden, NY, USA

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