hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,345 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Toyota Highlander windows / windshield problems

windows / windshield problem

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2002 Toyota Highlander Owner Comments (Page 4 of 6)

« Read the previous 20 complaints

problem #48

Dec 102008


  • miles


2002 Toyota Highlander limited - the driver and passenger side sun visors will not stay in upright position. Very dangerous when driving. Toyota offers no solutions but purchasing another $600 visor. Looking online, I am not the only one having this problem. At what point does a manufacture become responsible for what is obviously a design defect and safety issue.

- Brazoria, TX, USA

problem #47

Dec 022008


  • 85,000 miles
2002 Toyota highland flip visor keeps on falling down. After research from the net, apparently, there are many others that experience this issues. This is very dangerous. It will costs $700 to replace it. I really think this is a defect.

- Houston, TX, USA

problem #46

Nov 152008


  • 89,374 miles
The interior heating/ac system and fan repeatedly fails to operate properly. In the spring summer when the ac would fail to blow cold and blow heat that wasn't so bad. I got the control knob fixed and all seemed to work fine. However the knob has failed again and when I needed the heat/defrost fan to work at night the frost got worse because the knob failed and the heater/fan would only blow cold air. Depending on the season and the position of the knob when it fails this should be construed as a safety issue when it affects the visual clarity of the windshield.

- Kent, WA, USA

problem #45

Oct 142008


  • miles


2002 Toyota Highlander driver side sun visor falls down while driving causing a possible hazard.

- Grand Ledge, MI, USA

problem #44

Jan 012005


  • 70,000 miles
2002 Toyota Highlander - both driver and passenger sunvisors do not stay up. When placed in the upright position, the sunvisors release over any small bump in the road.

- Oakdale, CA, USA

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problem #43

May 152008

Highlander 4WD 6-cyl

  • Automatic transmission
  • 42,000 miles
The contact owns a 2002 Toyota Highlander. While driving approximately 45 mph or less, the sun visor would automatically release at any given time. The failure made visibility difficult and occurred without warning. The vehicle was taken to an authorized dealer and they stated that the sun visor needed to be replaced at the cost of $700. The contact detached the sun visor from the vehicle. The vehicle has not been repaired. The VIN was unknown. The failure and current mileages were 42,000. Updated 09/10/08 updated 09/11/08.

- Newburg, IN, USA

problem #42

Jun 072008

Highlander 6-cyl

  • 62,959 miles


2002 Toyota Highlander. Sun visor with homelink keeps falling down with hitting minor bumps. Safety hazard, as vision is blocked and can lead to accidents.

- Anaheim, CA, USA

problem #41

May 152008

Highlander 6-cyl

  • 1,000 miles
2002 Toyota Highlander driver side sun visor will randomly fall down, completely blocking the view of the road ahead. On a busy highway, if this falls at the wrong moment, it can result in a severe multi-car accident.

- Parkton, MD, USA

problem #40

Jun 152007

Highlander 6-cyl

  • Automatic transmission
  • 15,000 miles
I have a 2002 Toyota Highlander. The sun visors on the driver and passenger sides no longer stay up. This started nine months ago. If the sun visor does stay up, it drops down when the vehicle hits a mild bump.

- Klamath Falls, OR, USA

problem #39

Mar 282008

Highlander 6-cyl

  • Automatic transmission
  • 50,000 miles
2002 Toyota Highlander drivers side sun visor fell down when hitting a small pothole, obscuring driver vision...narrowly averting a collision with oncoming vehicle before I could get it pushed back up into place, whereupon it fell again and I had to swing it out of the way to drive home...no friction to hold it up out of the way....called dealership...sorry...600 dollar replacement w/ homelink..no other fix available...definite design, absolute safety flaw...went online to research and noted thousands of responses to this exact problem for 2002 vehicle. I truly believe a recall is warranted.

- Sycamore, IL, USA

problem #38

Nov 302007

Highlander 6-cyl

  • Automatic transmission
  • 29,900 miles


While driving the driver side sun visor falls down after hitting mild bump in road.

- Plano, TX, USA

problem #37

Jul 012006


  • miles
Driver's side sun visor will not stay up. I had to tie the thing into place in order to see out the windshield and now cannot use it when the sun is at a bothersome angle. Very annoying that a part like this should fail.

- Brookeville, MD, USA

problem #36

Nov 102007

Highlander 6-cyl

  • Automatic transmission
  • 45,000 miles
The sun visor on the driver side of our 2002 Toyota Highlander falls down when you are driving along. It is extremely dangerous since you never know when the visor will drop down and obstruct your view. There have been a few occasions when I have been driving along and reach to put the turn signal on. At that moment the visor drops down and before I can recover I am close to hitting a car from the rear. I have tried simple solutions but the dealer indicates that nothing is wrong and it will cost over $700 to fix.

- Beavercreek, OH, USA

problem #35

Oct 202007

Highlander 6-cyl

  • Automatic transmission
  • 45,000 miles
I seem to be one of many that is having an issue with the sun visor on a 2002 Toyota Highlander. The driver side sun visor will no longer stay in place properly. This results in it falling down and blocking the vision of the driver. So far this has not caused a safety issue but the potential is definitely there.

- Richmond, VA, USA

problem #34

May 012006

Highlander 6-cyl

  • Automatic transmission
  • 30,000 miles
The contact owns a 2002 Toyota Highlander. While driving 30 mph or greater, the sun visor dropped to a vertical position when the vehicle vibrated. The failure occurred without warning and made it difficult for the contact to see the road. The dealer stated that the sun visor clips were defective. As of September 4, 2007, the dealer had not repaired the vehicle. The failure mileage was 30,000 and current mileage was 40,000. The consumer stated the sun visor could drop on any vehicle movement such as bumps in the road, or applying the brakes. The sun visor in the vertical position blocks the drivers view of the road. Updated 09/18/07.

- Knoxville, TN, USA

problem #33

Aug 172007


  • miles
Sun visor on my driver side of my 2002 Toyota Highlander will stay in the up position (against the ceiling). Any slight bump in the road causes it fall and block my vision. It's quite a hazard!

- San Francisco, CA, USA

problem #32

Mar 152007

Highlander 6-cyl

  • Automatic transmission
  • 54,000 miles
Drivers side sun visor fall down into drivers view without warning, blocking the drivers view and creating a serious safety issue. The drivers visor will not stay in place on my 2002 Toyota Highlander. There is no visible defect with the visor and no damage to the vehicle that caused this problem to start. Judging from the web site "www.tundrasolutions.com/forums/Highlander/47694-sun-visor-problem/" there are a lot of people with this problem. Cost to replace the visor with home link garage door opener in it costs over $600, causing many people to try many different poor methods of fixing this safety problem.

- Honolulu, HI, USA

problem #31

Apr 202007

Highlander 6-cyl

  • Automatic transmission
  • 57,400 miles
Driver's side sun visor has been falling slightly from it's resting position on the headliner. On 4-20-07 the visor fell suddenly all the way downward and fully blocked my view of the road momentarily. I immediately went to my local Toyota dealer for advise on this problem. He thought there had been a tsb on the visor but indicated that it was the Lexus version that had the bulletin. I do not know this to be a fact. The new visor in my case is cost prohibitive at over $600. I am not a safety expert but this seems to be a slam dunk safety issue and not a "I want my visor replaced for free" issue. Clearly a defect involving public safety. I suspect some accidents would get more attention-but why wait for one when this problem is so well documented?

- Warsaw, KY, USA

problem #30

Feb 282007


  • miles
Sun visor, when flipped forward as far as it could go, would immediately drop down to a vertical position, thus blocking my view. I had to bend down to peek below the sun visor.

- Concord, CA, USA

problem #29

Feb 112007

Highlander 6-cyl

  • Automatic transmission
  • 45,000 miles
Both driver and passenger front sun visors become unable to stay in a fixed vertical position. Both have started to fall down, which blocks the driver's view. This is a very severe hazard and could cause a wreck.

- Aiea, HI, USA

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