CarComplaints.com Notes: The 2010 Highlander's rear liftgate thinks it's open when it's closed and then once it's actually open, you might not be able to shut it again. Remember folks, if your liftgate is stuck open for more than 4 hours, consult your mechanic.
The SRS AIRBAG light 1st came on when I had 92,184 miles. Took in to have checked paid $99 plus tax for diagnostics of which they thought a connection was loose. So tightened the connection & all seemed fine.
4 months later it came on again @99,787 miles. Took back in for another diagnostic check, cost $106.95. This time I was told we had to replace the entire passenger air bag unit which means the entire seat had to be replaced at a quoted cost of $5,400. You can imagine my disbelief! I said no way am I paying that. Shouldn't this fall under a recall or defect with all the airbag problems? I was given the Toyota Corporate telephone number to see if they would consider paying for the replacement.
It took a couple of days & they offered to pay half. I told them that wasn't good enough or right. I was informed that the warranty is only good for 36k miles. This is insane!!!! This should not fall under any type of wear & tear and I believe airbags should be covered for the life of the vehicle. I as a customer, did nothing to cause this problem & strongly feel this is a defect & Toyota should be responsible for replacing it at no cost to me.
My dealer took the hit for the difference between what Toyota would pay & I paid $900 + tax. I told my dealer I appreciated what they did, but this is still soooooooo wrong!!!! I told Toyota Corp they really don't care about the consumer just their sales! What happens if the other side does this? The value of the 2 front airbags is almost $11,000. Seems a little excessive!!
Buyers beware about airbags. You're between a rock & a hard place! If you don't fix it & you're in an accident that was your fault your insurance may not pay if you knew you had a problem with the airbag. Lose all the way around! Doesn't make me feel very assured that Toyota's consumers problems really matter.
We even looked up airbag recalls & our vehicle fell under the model years but our problem wasn't exactly like the ones recalled. Hmmmmm.
A D V E R T I S E M E N T S
The SRS AIRBAG light 1st came on when I had 92,184 miles. Took in to have checked paid $99 plus tax for diagnostics of which they thought a connection was loose. So tightened the connection & all seemed fine.
4 months later it came on again @99,787 miles. Took back in for another diagnostic check, cost $106.95. This time I was told we had to replace the entire passenger air bag unit which means the entire seat had to be replaced at a quoted cost of $5,400. You can imagine my disbelief! I said no way am I paying that. Shouldn't this fall under a recall or defect with all the airbag problems? I was given the Toyota Corporate telephone number to see if they would consider paying for the replacement.
It took a couple of days & they offered to pay half. I told them that wasn't good enough or right. I was informed that the warranty is only good for 36k miles. This is insane!!!! This should not fall under any type of wear & tear and I believe airbags should be covered for the life of the vehicle. I as a customer, did nothing to cause this problem & strongly feel this is a defect & Toyota should be responsible for replacing it at no cost to me.
My dealer took the hit for the difference between what Toyota would pay & I paid $900 + tax. I told my dealer I appreciated what they did, but this is still soooooooo wrong!!!! I told Toyota Corp they really don't care about the consumer just their sales! What happens if the other side does this? The value of the 2 front airbags is almost $11,000. Seems a little excessive!!
Buyers beware about airbags. You're between a rock & a hard place! If you don't fix it & you're in an accident that was your fault your insurance may not pay if you knew you had a problem with the airbag. Lose all the way around! Doesn't make me feel very assured that Toyota's consumers problems really matter.
We even looked up airbag recalls & our vehicle fell under the model years but our problem wasn't exactly like the ones recalled. Hmmmmm.
- pawhugsbassets, Radnor, US