The contact owns a 2017 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. As a result of the failure, the contact was unable to maneuver or control the vehicle before coming to a complete stop in the middle of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure and advised the contact that a Toyota technician needed to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.

- Pottstown, PA, USA

Toyota issued a Customer Support Bulletin #POL 19-04 on 4/18/19 for vehicle transmission failure on the 2017 and 2018 Highlander and Sienna cars due to faulty assembly. Dealerships were issued the bulletin 5 years ago but customers were never alerted. Toyota has refused to honor the repairs claiming my VIN did not come up for affected car even though bulletin list the model that includes my car. The bulletin further states that after 60k miles the coverage continues for up to 10 years from date of purchase. Toyota knows there is an issue but they failed to alert customers despite sending the bulletin to dealers. Dealerships never alerted customers who brought in their cars for routine service. Thousands of customers are reporting failed transmissions. Toyota is not able or willing to provide information on how they identified which VINs were impacted. The mechanic pulled a code which is exactly what is being seen on the failed transmissions in the same vehicles and cannot understand why Toyota will not cover the cost of the repair for a known defective product. The replacement cost quoted by Toyota is in excess of 11k. The car failed on a busy freeway in Atlanta while traveling at high speed. Motorists exited their cars and pushed the vehicle to the side of the road. My spouse could have been harmed or worse killed.

- Atlanta, GA, USA

I am writing in reference to a new Toyota Highlander that I purchased in December of 2016. The reason I chose Toyota over a Ford or GM SUV was Toyota-??s long history of producing reliable vehicles. I researched and relied on Consumer Reports which gave the Highlander and Honda Pilot the highest rating for customer satisfaction and reliability. About two weeks ago I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. Last Wednesday my wife was driving on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. It was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin POL 19-04 dated 4/18/2019, REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. We called Toyota support on 10/9/23 and spoke with a customer service representative named Amber who then transferred us to Vena. They advised based on the VIN number our vehicle was not covered. Vena advised that since all our service was not at a Toyota dealership, they could not honor the repairs. The bulletin stated -??after the Primary Coverage, the Secondary Coverage is applicable for 10 years from the vehicles date of first use, regardless of mileage-??.The cost of this repair is over $6,000. The bulletin list Highlander 2WD and 4WD SUVs. The representative could not explain how the VIN number exclusions are determined and applied to our SUV. My father-in-law retired from the GM Assembly Plant and as I understand parts are shipped from multiple locations to the assembly pla

- Atlanta, GA, USA

On Aug 28 2023 I drove my car to Cumberland-??s for a coffee (.9miles/3m away) on my way back at a stop sign, before turning left onto 129, my car shut off. I pushed the engine button, it restarted & I made it back to my house. Since owning this car this same situation has happened randomly several times, brought it to the dealers attention, not happening at the time, cannot be replicated, nothing was done. I remember being on a hill on 129 at a red light & the car shutting off loading control thinking I was going to roll into the car behind me I pulled the e rake since this was a repeated issue, the car started when I pushed the ignition, another time this happened at a red light not on a hill as well as the highway off ramp in stopped traffic. We eventually replaced the battery clearly that-??s not the issue since it has continued to happen. Sometimes my radio will randomly shut off, sometimes it reboots & i get nervous & prepared for my car to stall or shut off which creates a distraction driving. I may have a video of one of these times that I took to show my husband. I do have a video of the radio shutting off that I can provide an alternate way as your system does not except video files.

- Reading, MA, USA

Within 6 months of purchasing this car used at a Toyota dealership, the check engine, exclamation light, and "Go to dealership/check AWD" lights came on. I took it to the dealership who told me it would cost $250 just to check the lights. I took it to a car parts store who said "it's throwing a bunch of old codes". The dealership also suggested during oil change about $800 worth of work needing to be done and said my warranty I purchased would not cover it so I left. I had the fuel system flush done somewhere else.The lights went off for about a week and then came back on. About a month later.... While driving down the highway at a speed of approximately 60 mph, the rpm's and speedometer went haywire - jiggling and then decreased (and a weird sound like the car revving) even though foot was on gas, the car rapidly lost power and had to pull over on side of highway at night - this is of course very unsafe. Had to pull over and turn off car. Would not start right away but did after a few minutes. Took to mechanic - they could not find anything wrong. Could not reproduce. A few days later, after getting gas, car would not start. Had to wait an hour and then it did. Took back to mechanic, discovered water on spark plugs so had spark plugs replaced. Four days later, all the warning lights back on and car running roughly (like maybe lightly missing?). Component or system failure cause still unknown and yes it is available for inspection. Very frustrated and frankly a bit terrified to drive this very expensive vehicle.

- Waynesville, NC, USA

Within 6 months of purchasing this car used at a Toyota dealership, the check engine, exclamation light, and "Go to dealership/check AWD" lights came on. I took it to the dealership who told me it would cost $250 just to check the lights. I took it to a car parts store who said "it's throwing a bunch of old codes". The dealership also suggested during oil change about $800 worth of work needing to be done and said my warranty I purchased would not cover it so I left. I had the fuel system flush done somewhere else.The lights went off for about a week and then came back on. About a month later.... While driving down the highway at a speed of approximately 60 mph, the rpm's and speedometer went haywire - jiggling and then decreased (and a weird sound like the car revving) even though foot was on gas, the car rapidly lost power and had to pull over on side of highway at night - this is of course very unsafe. Had to pull over and turn off car. Would not start right away but did after a few minutes. Took to mechanic - they could not find anything wrong. Could not reproduce. A few days later, after getting gas, car would not start. Had to wait an hour and then it did. Took back to mechanic, discovered water on spark plugs so had spark plugs replaced. Four days later, all the warning lights back on and car running roughly (like maybe lightly missing?). Component or system failure cause still unknown and yes it is available for inspection. Very frustrated and frankly a bit terrified to drive this very expensive vehicle.

- Waynesville, NC, USA

This is the second major failure I have experienced with my 2017 Toyota Highlander. I have already filed a complaint about the transmission failure earlier this year. On November 14, 2022, I noticed a knocking sound coming from the engine. My husband was able to ascertain that the noise was coming from the water pump and that the water pump gasket had failed. He checked the coolant fluid and all coolant fluid had leaked out, both the reserve tank and radiator had NO coolant fluid remaining. If I had continued to drive the vehicle, it would have overheated and possibly caused more damage. Thanks to the cooler temperatures we have in November, I did not experience the engine overheating. There were no warning lights or any other indicator that something major was wrong with the vehicle. We called our Toyota dealership and were told that the vehicle which now has 50,100 miles, is out of warranty and we would be responsible for the repair. The normal life of a water pump is over 100,000 miles and with this complete failure of this major system, I do not trust the safety of this vehicle with this being the second major system to completely fail in this vehicle.

- Charlotte, NC, USA

Car shut down multiple times while driving. Car lost steering and all power then somehow came back to life without me touching anything. It-€™s as if the car decides to shut down when All Wheel Drive kicks in. First the entertainment system shuts down and then the entire car shuts down.

- Rapid City, SD, USA

I own a 2017 Toyota Highlander, XLE. Last year my vehicle stalled 2 times. Luckily, I was in a position to put the car in park and restart. About 6 weeks ago, it stalled again. This time I was approaching a left turn lane, slowed down for a millisecond then accelerated and tried to make a left turn. At that moment, the vehicle stalled. I was almost in a nasty accident. I was in the middle of the intersection with a car approaching and a car behind me thinking I was making that left turn through the intersection. The 1st time it happened, I thought it might be bad gas. The 2nd time I rationalized it might be bad gas or just a fluke. The 3rd time, after almost being involved in a nasty accident, I did some research into this matter. As it turns out that as of the end of 2020 more than 6,000,000 Toyotas and Lexus-€™ have been recalled worldwide, 3,340,000 in the United States, including 2017-2020 Highlanders for fuel pump problems. As I understand it, it was a problem with fuel pumps with low pressure and my vehicle is experiencing the same characteristics of those recalled Toyota Highlanders. I believe it to be a very dangerous situation. I was informed that my VIN number was not included in the recall. I had a diagnostic assessment performed at Sport City Toyota in Dallas, TX., to determine the problem. They also drove it around for a couple of days to try and duplicate the problem. Of course, any reasonable person would know the chances of duplicating a problem that has happened 3 times in 60,000 mile is highly unlikely. Neither the diagnostic test nor the test drives revealed anything wrong with my vehicle. At that point Toyota told me there nothing further they could do for me. What I have experienced is legitimate issue as Toyota has a very well documented fuel pump problems. So now I-€™m driving what I consider to be an unsafe car. The Texas -€œLemmon Law-€ is no help to me as I have over 63,000 miles on the vehicle.

- Dallas, TX, USA

Unkown

- Doral, FL, USA

2017 TOYOTA HIGHLANDER VIN: [XXX] I purchased my Highlander new in 2017 and I have had consistent electrical issues. The radio has consistently fluctuated between bass, treble, and off for no apparent reason. I have taken my vehicle to the dealer 4 times and still no change. I have replaced the battery 3 times although I only have 25,000 miles on 55,000mile tires, the tire treads are wearing quickly. I rarely go anywhere and when I do it is on smooth surfaced, well-maintained roads. All maintenance is completed at the dealership, including rotation and balancing. I really so annoyed and I see by the comments that I am not alone in these issues. I'm not even going to get into the plastic chrometek wheels. However, Toyota states there are no problems. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Henderson, NV, USA

The car jerks upon acceleration. It is so pronounced that it causes whiplash in driver and passenger

- Sacramento, CA, USA

When turning on the car the emergency hybrid system states to put in P and take foot off brake. Car will not stop. When in car wash on neutral car would not go into drive and rolled out and was able to find spot but couldn-€™t turn off and back on. Has occurred multiple times. Multiple Warning lights on dash light up when it occurs.

- Broomfield , CO, USA

I was driving the vehicle when a bell sounded and on the dash it indicated the car was over heating. I was going about 35 mph through a town. I had been driving through the mountains prior to this happening.

- Littleton, CO, USA

My transmission all of a sudden is hard shifting and whines. Transmission fluid is full of metal shaving and dark fluid noticed. No warning of any kind. Now being told it needs a new transmission 6K miles just past factory warranty. I have read that numerous people have this issue but no recall has been issued.

- San Antonio, TX, USA

I had this car 2017 brand new, after 10000 mile, I heard some noises for my front wheels, I did my oil and maintance service often by Toyota dealership, I told them all the time about brakes and front wheel make some noises, they always everythings looks fine, after 2 yrs I had engine check lights on, I went to Toyota dealership, and they sayed it S not covered I have pay my own money for fixed, they sayed engine misfire on cylinder, for new car only driving 2yrs, it S happened Feb/05/2019, after 6 months they found front passenger outer cv boot leaking and I have to pay my own packet too, and now I have again problem, when I am driving on freeway about 70 mgh I heard some noise on my car back seats down, when I looked under my car there is no crack or leaking, looks everything good, I dont know where is noices comming from my under car, I just went to maintence today again Toyota dealership they sayed everythings normal, I dont know now what should I do, I am not really happy with my new car and with Toyota

- Castro Valley, CA, USA

At highway speeds or accelerating, a slight pause or loss of power is noticeable. It seems as if fuel is cut off or engine does not have maximum engine power to maintain speeds for very short periods of time.

- Irvine, CA, USA

Vehicle keeps stalling without warning while driving, after stalling there is no power, needs a jump start to get going again. Has happened multiple times, vehicle is under warranty and has been to the dealership twice and they keep saying there is no issue with the vehicle.

- Westfield, NJ, USA

The contact owns a 2017 Toyota Highlander. Contact stated that while driving at various speeds, without warning the vehicle would violently shake intermittently, lurch and accelerate. The contact stated that while driving in a parking lot the vehicle inadvertently accelerated while driving through a crosswalk. The brake pedal was depressed to stop the vehicle. The contact stated due to the vehicle lurching and shaking, she has sustained injuries to her tongue, neck and back. No medical attention was needed. The contacted stated that various warning lights would illuminate, the moon roof would randomly open and close, as well as the vehicle would shift gears violently. The vehicle was taken to dealer whom performed a software update. The contact stated that these were ongoing failures. The vehicle was taken to Toyota of greensburg (4964 us-30, greensburg, pa 15601 (724) 552-2761) where the failure could not be duplicated and diagnostic testing results found no failure. The contact stated that an inspector from the manufacturer Toyota was to inspect the vehicle however, no final reports have been completed. The contact mentioned that the inspector stated that he was unable to duplicate the failure. The contact was awaiting call back from the manufacturer. The failure mileage was approximately 23,000.

- Pittsburgh, PA, USA

This engine burns oil. 1/8 of an inch per week. If a person does not check their oil very often their engine will fail and lock up. This could happen when driving and cause a serious accident.

- Orlando, FL, USA