7.9

pretty bad
Typical Repair Cost:
No data
Average Mileage:
85,612 miles
Total Complaints:
34 complaints

Most Common Solutions:

  1. replace the dash (18 reports)
  2. not sure (12 reports)
  3. replace dash (3 reports)
  4. will not replace in mexico (1 reports)
2004 Toyota Sienna accessories - interior problems

accessories - interior problem

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2004 Toyota Sienna Owner Comments (Page 1 of 2)

problem #34

Oct 112011

Sienna XLE Limited 3.2L V6

  • Automatic transmission
  • 90,000 miles

A D V E R T I S E M E N T S

Cracks are becoming so significant that there are concerns about vehicle safety, especially airbags.

- , San Jose, CA, US

problem #33

Apr 162017

Sienna

  • Automatic transmission
  • 205,000 miles

The dash of my Sienna looks like someone has taken a razor blade to it! There are cracks from the drivers side around the instrument panel all the way across to the glove box and to the passenger side window. This should be a recall item Toyota!!

- , Arlington, US

problem #32

Jun 162015

Sienna CE 3.3L

  • Automatic transmission
  • 73,600 miles

Just wanted Toyota to replace at no charge for a new dashboard, got extended warranty when I bought this sienna in 04/2004, AC was not cold at 46k miles once and it has been taken care of by the Toyota dealership in El Monte, CA.

- , San Gabriel, CA, US

problem #31

Jun 012017

Sienna XLE V6

  • Automatic transmission
  • 170,000 miles

A D V E R T I S E M E N T S

So, apparently I am 14 days too late to get my cracked dashboard replaced. I never received my second notice in the mail so I called Toyota and spoke to a very rude person by the name of Melissa. She gave me a case # of 1706141775 and said that since this is a Warranty Enhancement that they cannot extend the deadline of May 31, 2017. I told her that how was I to know that there was a deadline when I never received the second notice. She said that they rely on the U.S. mail to deliver. I said that they should send them certified so they can prove that I received it. She said that it really didn't matter and there was nothing Toyota could do for me. I told her that it appears that people still don't have their dashes fixed due to the parts not even being available. She just kept telling me that they already extended the warranty and I did not qualify for any warranty at this time. She then stated that they rely on their dealerships to inform the customers when their cars are in for repairs and I told her that apparently that didn't happen. We purchased this 2004 Toyota Sienna brand new and now lease a 2017 Toyota Tundra. Guess I will be going to Honda in the future since Toyota will not be standing behind this dashboard issue for me.

- , Davenport, US

problem #30

Apr 252008

Sienna XLE V6

  • Automatic transmission
  • 227,000 miles

DUE TO CRACK ALL AROUND ON DASHBOARD, MUSIC SYSTEM IS ACTING CRAZY. IT WON'T START, IT STOPS, IT WONT CHANGE CHANNELS.

- , Richmond, TX, US

problem #29

Jun 152016

Sienna Xle Limited V6

  • Automatic transmission
  • 143,800 miles

Help fixing the problem, the dashboard in my car is damaged. I don't know how, but I think from the manufacturer . Thanks

- , Houston, TX, USA

problem #28

Feb 152010

Sienna

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

click to see larger images

dashboard cracking dashboard cracking dashboard cracking dashboard cracking

The dash starting deteriorating rapidly after about 5 years old. It became sticky shortly after buying the vehicle and then started cracking, even thought the car was always under cover. I am very disappointed in Toyota quality. If there air bag were to go off, there would be bits of sharp plastic everywhere!

- , Koloa, HI, USA

problem #27

Jul 062013

Sienna CE V6

  • Automatic transmission
  • 100,000 miles

The dashboard started cracking and my grandson said something about it. Then I began to look and noticed it really was cracking -- thought he had just scratched it. Was cracking along the "seams." Now it is cracking more and chipping. I got a recall and Toyota said they were putting this back on the original warranty and would contact us when the dealers got the materials to replace the dash. Have not heard. Must get replaced before 2017 as original owner. Suggestion as to how to get my Toyota dealer service to get it done without putting me off?

- , Biloxi, MS, USA

problem #26

Feb 012010

Sienna LE

  • Automatic transmission
  • 52,000 miles

Around February 2015 I received a letter from Toyota "warranty enhancement processing notification center" notifying me about a problem that has gotten worse with time. The quality of the material used to build the dashboard was deteriorating - cracks and a melting mushy feel of the dashboard.

At the beginning my dashboard showed a few cracks which I figure a problem with too much sun. But as of today the problem has become a value issue - I am afraid that this will reduced the resale value. I don't think even the junk yard would take it from me unless the dash is fix. Patching it is a waist of time and effort. The letter from Toyota told me to set an appointment with my local Toyota dealer on I40 and Sooner. I made an appointment the next day for 3/20/2015 at 9:00am. I delivered the Sienna and waited. Forty-five minutes later they came out and I was told that they have not receive a dashboard. But I notice they were replacing dashboard on Lexus. They told me to call the next month. I did... I called on May2015, July2015, September2015, December2015 and I am planning on calling on February 2016. But I know that I will get the same answer. "Please call back next month".

In that time I sent a letter to Regional but they sent me a survey that has nothing to do with the deterioration of the dashboard. Through that time I tried to be civil and asked for suggestion (I could tell they were angry at me, as if it was my fault they sold me a piece of crap). I have talked to several people at this dealership (Hudiburg Toyota) and they all have brush me off like if I had leprosy. The car I had before this Toyota Sienna was a Camry. I though I could trust the (imaginary) quality of their product or their commercial that the customer is their priority. Forget that. I was thinking about purchasing another Toyota but with their extremely BAD attitude and LOW quality that will never happen. This is not a way to run a business.

Note: in February it will be a YEAR since they told me to take my car in. What kind of people and company has Toyota become.

- , Oklahoma City, OK, USA

problem #25

Sep 182013

Sienna LE 3.2lV6

  • Automatic transmission
  • 105,000 miles

I do not understand why there is no recall for this Sienna dashboard yet, the fact that they recall on my 07 Lexus dashboard. Toyota should do something about this cracking dashboard because it is really annoying and very disappointing considering they always mentioned on their commercial about customers first. I am still optimistic that one day Toyota will recall this dashboard on Sienna just like what they did on Lexus.

- , Irvine, CA, USA

problem #24

Mar 012011

Sienna LE 3.0L V6

  • Automatic transmission
  • 100,000 miles

A D V E R T I S E M E N T S

First noticed 5 years ago. Slight crack developed on soft dash. Not all the way through, so not a safety issue, but very unsightly. Love the van and plan to keep a long time. Unfortunate for Toyota for others to see such a poor example of their otherwise great quality. Now over a dozen cracks in the soft and hard areas. Still not a safety issue IMHO, but very ugly. Disappointed in Toyota quality here.

- , Acworth, USA

problem #23

Jul 292015

Sienna

  • Automatic transmission
  • 76,000 miles

I bought the Sienna in California, but I have a home in Mexico as well where I moved the Sienna. The Sienna was imported into Mexico and lives at my second home there.

I was informed of the warranty extension regarding replacement of cracked dashboards but when I contacted Toyota they informed me I would have to return the vehicle to a US dealer to have the dashboard replaced. The same warranty extension for dashboard replacement is effective in Mexico, but Toyota insist that I can't have my Toyota dealer in Mexico make the repairs. It's a 2,500 mile round trip to take my car to the US for repairs and I think this is a real disservice to Toyota owners.

Although I am a long time Toyota fan that has owned numerous Toyota's, this arbitrary policy will definitely make me look elsewhere for my next vehicle.

- , Novato, CA, USA

problem #22

Jun 012006

Sienna LE V6

  • Automatic transmission
  • 28,000 miles

The entire dashboard has been cracking, shiny and sticky for many years. We are surprised and disappointed there has been no recall for this.

- , Exeter, RI, USA

problem #21

May 012008

Sienna LE V6

  • Automatic transmission
  • 98,000 miles

I'm not sure what caused the dash to start cracking, but it's definitely an eye sore... My solution to a fix is a $40-$50 dash cover from amazon.com

- , Pahoa, HI, USA

problem #20

Dec 002008

Sienna V6

  • Automatic transmission
  • 28,000 miles

I posted on this site, on this thread up towards the top. This is a new complaint, as the van dash has now cracked from the left side, like an egg, all the way to the end of right side. There are places that the material is actually going to just fall out. I wrote to Toyota again last week and received a note back from Rob G. in customer service, who said "Toyota stands by their decision not to repair the van", noting they still have a copy of my past correspondence with them on this issue. Toyota has expressed to me that a substance was left out of the material for the dash, for two type vehicles, during a two year period. My 2004 being one of those vehicle involved.

I feel that I have been ripped off. The van now has 38,000 miles on it, still not kept outside and is falling apart dash wise. It is beautiful until you open the door.

I am often called to help people decided about equipment and handicap vehicles. I referred one away from Toyota this past weekend, as they can make a much better choice with their money.

Toyota has let many people down by not backing their "Toyota Strong" and that is why I tried again. They again, refused any type help with the van, which is admittedly their mistake in production. I hope others who hear and read about this problem will remember how those of us posting and others who have been mistreated by Toyota. Spend your money somewhere that they want it and will work to keep it coming when they are at fault.

- , Longwood, FL, USA

problem #19

Oct 062011

Sienna LE 3.2L V6

  • Automatic transmission
  • 123,099 miles

it is very awful looking. I think toyota need to recall and fix it for owners.

- , Katy, TX, USA

problem #18

May 102012

Sienna XLE Limited 3.5L V6

  • Automatic transmission
  • 70,000 miles

click to see larger images

dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking

There should be something that Toyota customer service or Toyota Corporate can do about this. Apparently poor materials of construction were used....it seems all of the cracks are very similar on each vehicle. The rest of the van is in great condition, but no, I have to look at the dashboard for my entire time in the vehicle.

I know this isn't a safety issue....but....it should be a recall item. Please look into.

- , Tampa, FL, USA

problem #17

Jan 012013

Sienna

  • Automatic transmission
  • 108,000 miles

i bought the 2004 sienna used with 108k miles. the dashboard was cracked when i purchased the van. i traded my 2001 sienna in for this one. the 2001 sienna was great until suddenly it started leaking oil.

- , Huntsville, AL, US

problem #16

Jan 072013

Sienna XLE V6

  • Automatic transmission
  • 75,000 miles

click to see larger images

dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking

We buy Toyota's because of the "quality"...this situation is NOT the definition of QUALITY. We have only owned Toyota's for the past 20 years and were/are considering buying them for our 3 children. BUT...maybe not...maybe Honda would be a better choice. You don't buy a $40,000+ vehicle with the expectation that the dash is going to start cracking for NO REASON. I have leather and all the extra's in this car and it is garage kept and in very good condition and the Dash is cracking everywhere! This is ridiculous and now it's creeping up by the SRS airbag...(if anything ever happens with that opening due to cracks, there will be a court date). Looking on the internet I am NOT the only person with this problem....there are MANY others with the same make and model and year...HMMMMMM....kind of makes you think. Toyota should cover this-it's a defect. If they really take care of their customers...they need to prove it.

- , Springfield, MO, USA

problem #15

Jul 052006

Sienna CE V6

  • Automatic transmission
  • 45,000 miles

click to see larger images

dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking dashboard cracking

I complaint at the local dealers and they do not show any responsibility for this, is a shame for Toyota.

- , Cayey, PR, Puerto Rico

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