This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car will just shutoff without warning. Had the car into the dealer several times and they found nothing wrong. We received the safety recall in January 2015 regarding this issue. Contacted the dealer who stated they don't have the parts. Waited and contacted them again in April and they still don't have the parts. Contacted Chrysler Jeep directly who confirmed that the recall is legit and responded with this "thank you for your response. I have confirmed the vehicle does currently have the L25 win module detent ring recall. Regrettably, the parts to complete this recall are not available. We do not have a timeframe at this point for part availability. I will forward your moms information to your special tracking team. This will insure you are notified as soon as parts become available. We will send you an email advising your when you can return to the dealership for repairs. We respect your frustration with this issue and thank you for your patience." This is a safety issue. The car completely shuts off no matter how fast you are moving. Someone could get seriously hurt or killed. How can Chrysler not have the parts.
I experienced an unintended engine shutoff at 40 mph. I pushed the gear selector from "drive" into "neutral" to get a quick restart. No fault lights showed up on my instrument cluster. This happened once more in February and once more in March of this year. I received an L25 recall letter from Chrysler in the summer of 2014. What is taking so long to get replacement parts" can't you encourage them to complete this recall asap"
Car has suddenly shut off three times in past month, while being driven. Have had it in the shop for past two weeks. Chrysler says that there is no eta for recalled part to be delivered. No idea what to do. No keys on keyring. Am afraid to drive this car. Just purchased car in early February. First time it shut down, I was downtown, in traffic. Second and third times, thankfully, I was not in town.
The contact owns a 2008 Chrysler Town and country. While driving 70 mph, the engine stalled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 87,000.
- Brandenburg, KY, USA
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Numerous times the car engine/ignition has shut off while driving. All power assist are then disabled. We have been lucky that so far each event has not been on freeway driving and we were able to sluggishly steer the car to the side of the road. We have filed this complaint with our dealer and with Chrysler but are still waiting for recall action. We have been told by our dealership (larry moore Chrysler-peoria, AZ. That the parts for our model year are not even available yet"? what happens if we are in an accident due to this defect?" seems unconscionable that Chrysler admits the problem (finally), puts out recalls, knows it is a huge safety issue and then is not prompt in settling the matter?
I was driving down the road going between 35-40 mph and my car shut off. The radio and headlights were working but the engine was off, the power steering stopped working and the brakes were not working correctly. I tried to steer on the road but was approaching a stop sign where cross traffic did not stop. So I ended up pulling into the front yard of someone's house to slow and finally stop the car. The front yard was large so luckily I did not hit any mailboxes or houses. My car had shut off in 3 other incidences but I wasn't going as fast and I was in a residential neighborhood so I was able to let the car roll to a stop and no one was hurt. We use this car as a family car and I am worried that someone is going to get hurt if this happens again. I have called the closest dealership several times and Chrysler and no one seems to be able to help me. They all of told me that nothing can be done without a certain part that is not available. When I call the dealership they forward me to Chrysler and when I spoke to the person at Chrysler they forward me to the dealership.
There is a recall on my vehicle. The parts have not been made. I received my notice in August, 2014. I have E-mailed them twice and the parts still have not been produced. Why"???" my car "could cause unintended engine shut off and the passive restraint systems, including the airbags to shut off. This could increase the riskof a crash under certain conditions and increase the risk of occupant injury during a crash."
We're following up on our vehicle invoice and receipts sent to Chrysler customer assistance, P.O box 21-8007 auburn hills, mi 48321-8007. It has been over 3 months and we still haven't received the proper reimbursement for the recall. We should have received our payment within 60 days as documented in the recall notification. The recall # is L25/ NHTSA 14V-373 due to the frequency operated button ignition key which would cause the engine to shut off. Please contact us with the status or update to this recall.
Was leaving AZ on the hwy and traveling with the speed of 70 ml and lost speed it went down to 35ml and I had to pull into a service sta, could not find anything out of place after about a hour started back up and did not encounter no more problems I told the dealer and they said if it happen again bring it in.
L25 recall. Ignition failed three times no parts to fix yet. No other keys on fob last time it turned off. Key is loose in the ignition (per the local Chrysler service mgr). Engine turned off three times while drive without touching the key. Happened three time at different speeds first time at 45 miles per hour car just stopped in the middle of the road.. once faster, once slower. My 22 year old daughter was driving the car all three times. All the lights on the dash come on and she said the steering would not work and the brakes did not work. She called crying the first time from the middle of the road did not know what to do. Engine had stopped. (no codes showed on diagnostic computer when dealer charged for the diagnostic) she ended up in the middle of the road stopped. Engine did restart all three times. Local Chrysler dealer could not get to duplicate even though the said they drove car 4 or 5 times. (even though they said they drove it 4 or 5 times, no miles were put one the van while in the dealership. Even the $115 diagnostic charge from the dealership showed no miles were put on the van). They charged because they said they could not confirm it was the L25 recall which they have no parts to fix yet. The local Chrysler dealer said they ran a diagnostic for $115 that showed no computer codes which the service manager said sounds like the ignition recall symptoms, but still charged me because they could not get it to duplicate at the dealership.(I did not know a safety recall had to be duplicated to get work done without charging) the local chyrsler dealership said that it should be safe to keep driving, they could not find anything wrong with it. My 22 daughter is scared to death of the van but is having to keep driving it.
Just yesterday "3-7-2015" driving at a slow speed my vehicle shut off, this is the 3rd time that it happened. Driving at a higher speed which I need to do makes this very dangerous. I did contact Chrysler group recall assistance on Feb 24 of this year and talked to a [xxx] and had a very valuable discussion, she told me to go to our closest Chrysler dealer and replace the part, pay for it and Chrysler would refund and when the new part was available to install that. I went to the dealer and they would not install it unless they got approval from the Chrysler engineers. The dealer was tempe Dodge/Chrysler/Jeep in tempe, AZ. I believe [xxx] did speak with someone at that dealer. I have tried to contact your office several times and listened to you voice mail for hours without being connected. I am very concerned as our lives are at risk until this is repaired and Chrysler is responsibly. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Coasting or in a decelercation situation the cars stalls without warning, radio still on, the only notice that the engine has stalled is loss of power steering, the only light that comes on is the traction control light. This has happened over 20 times. Have taken to the dealer no less than 6 times but no codes set and unable to diagnose the problem.
While traveling at a reduced rate of speed, my 2008 Town and country van shuts off. This has happened several times and has happened multiple times in a day. It is very frightening to be driving along and the engine shuts off and the vehicle loses all power. I have been told that my vehicle is under a ignition node recall. Today, I called my dealer and the representative claimed to have never heard of the Town and country shutting off while driving. I have seen many instances of this on the internet and have trouble believing the dealer has not heard of this. I am concerned for our safety while driving this car. Please advise as to what action I should take.
Incident with Chrysler Town & Country 2008 2/9/15 between 4:26-4:29 P.M. driving slow after just having gotten a green light (25mph or less) hit a big bump in the road. Every light on the dashboard lit up and I felt the engine lose power. The van coasted for a couple seconds then seemed to gain power back. Went around a bend in the road slowly and the engine lost all power. It did not come back at all this time. I tried to use the turn signal to get turn into a parking lot. Signal did not work. Neither did power steering. I could not get van to turn into parking lot. There was a moving vehicle behind me and a parking lot full of cars to my left. I found the automatic brakes were not working. I turned the steering wheel hard to the right to avoid hitting an oncoming vehicle and thankfully the van coasted into a snow bank which stopped it from moving any farther. Turned on the hazard lights. I was able to get the van into park and make sure it really was not going anywhere. I took the keys out of the ignition and waited just under a minute. I decided to put the key back in the ignition and see if I could get the van to start. It started without any noticeable problems?! car key' attached to key ring with other keys. Did not receive a notice in the mail about recall. Looked up possible recalls after the fact and yes, there is one. And it is much more serious than Chrysler lets on. Tried to contact Chrysler by phone several times and can't get through. If this had happened in one of many other places I had been driving that day the accident could've been fatal.
Insane how much oil my van consumes between oil changes! no leaks, no burning, no nothing. It consumes over a quart within 800 miles. And when I say over a quart I mean 1 1/2 quarts or more. This is a very common problem and Chrysler won't step up to the plate and admit its a serious issue.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (airbags, electrical system). In addition, the contact stated that the ignition locked up and would not turn. The failure recurred on multiple occasions. The vehicle was taken to a dealer. The technician diagnosed that the wind module failed and needed to be replaced. The manufacturer was notified and stated that the recall was not related to the repair. The approximate failure mileage was 70,000. The VIN number was unavailable.
The contact owns a 2008 Chrysler Town and country. The contact stated that while driving at unknown speeds, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed that the ignition switch failed. The dealer informed the contact that the VIN was included in the NHTSA campaign number: 14V373000 (electrical system) but the part needed was not available. The manufacturer was notified of the failure. The failure mileage was 90,000.
The contact owns a 2008 Chrysler Town and country. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to an independent mechanic. The technician stated that an unknown software needed to be updated. The vehicle was repaired. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part needed to do the repair was unavailable. The manufacturer was notified of the failure. The failure mileage was 70,000. Updated 3/31/15 updated 9/20/2017
There was a recall on the fobik back on June 16, 2011. The part is still unavailable. I feel this can be quite dangerous and I'm not confident that the part is even being manufactured. My vehicle has already shut off once due to this recall.
A D V E R T I S E M E N T S
- Lancaster , PA, USA