This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Randomly my steering wheel started doing what feels similar to a jerk movement while driving and stationary. I've noticed it occurred on the highway as well as city streets. After a few weeks of that, one day I started the car and had a blinking 'wrench' icon. So after looking up the details I was able to find that this normally has to do with the torque sensor. I also saw details regarding a recall however I'm unsure if my SUV will fall under this as I feel it should.
My lights on dash will all randomly flash while my speedometer and rmp will stop working. My car also seems to not shift well when this happens. My steering feels extremely loose and unsafe. I don't dare to drive over 30mph and have not had anyone be able to tell me exactly what is wrong. My steering has also locked a few times, usually when I'm in reverse. I have to turn the car off and back on to make it work again. I fear for my son and family every time I have to drive to work and school.
The contact owns a 2008 Ford Escape. While driving 20 mph, the power steering was faulty and the vehicle almost struck a curb when making a turn. There were no warning indicators illuminated. The vehicle was taken to a local mechanic where it was diagnosed that the steering shaft torque sensor failed and a new steering column was needed. The vehicle was not repaired. The manufacturer was contacted and informed the contact to call NHTSA to file a complaint. The failure mileage was 89,540.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle lost electric power steering (eps) ability, which caused the contact to have to maneuver the steering wheel with extreme difficulty. The eps warning indicator flashed when the failure occurred. An independent mechanic located a diagnostic trouble code for the steering shaft torque sensor. The torque sensor needed to be replaced the ABS control module needed to be reprogrammed. Dick masheter Ford (1090 S hamilton rd, columbus, oh 43227, (614) 861-7150) and the manufacturer indicated that the vehicle received a software update in 2014 for NHTSA campaign number: 14V284000 (steering); however, the remedy failed. The vehicle was not included in NHTSA action number: DP15001 (steering); however, the failure was related. The manufacturer provided no assistance other than suggesting the dealer replace the part. The approximate failure mileage was 139,000.
The contact owns a 2008 Ford Escape. While driving approximately 30 mph, the steering wheel shook and moved left and right while the vehicle was driving forward. There was no warning indicator illuminated. Also, while the vehicle was idling, the steering wheel moved left and right. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The manufacturer stated that the computer module was re-calibrated in September of 2017. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
Last week the steering wheel would shake when at a stop. Yesterday we got an error code saying "power steering assist fault". then the power steering went out when driving on the highway. We learned that there was a recall for this exact failure for our year/make/model of car for the Ford plant where ours was built (Kansas City) but our VIN number is not part of the recall. I contacted the dealership and they said there is nothing they can do for us but to charge us full price for the repair.
The steering in my car was affected. First signs of issue were steering wheel shaking while stopped, parked and driving down the road. Then suddenly while driving the power steering went and thankfully I was only going about 20mph. I was not turning and was able to force the wheels to turn off into the side of the road. I was on a city street in a residential area.
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel shook left to right and stopped working. Also, the electric power steering indicator illuminated. The vehicle was taken to kayser Ford Lincoln (2303 w beltline hwy, madison, wi 53713, (608) 271-6000) where it was diagnosed that the steering rotation sensor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering) in 2014. The failure mileage was 169,261.
Incident while driving 40 mph steering column started to shake then steering failed making it extremely difficult to turn placing the car at risk for an accident. This vehicle year and model was part of NHTSA campaign recall 14V284000 and Ford recall #14S05. Unfortunately they did not include our VIN # in the cars they would fix. Same problem as all the ones they decided to fix. Selective safety isn't safe. Since this issue is the same as the others, we too need to be reimbursed for the costs of making our car safe again.
While being driven (vehicle in motion) the electric power steering steering cuts out randomly and without warning leaving the vehicle with only manual steering capability. This is the same issue addressed by NHTSA campaign # 14V284000 / Ford recall #14505, however this vehicle's VIN was not part of that recall.
My car experienced a power steering assist fault as I was driving on the city streets this evening, causing me to lose control of my car. It was very alarming to immediately be left without power steering when driving and trying to maneuver my way home safely.
The contact owns a 2008 Ford Escape. While operating the vehicle, the steering wheel shook and vibrated. The vehicle was not diagnosed or repaired. The manufacturer and local dealer (bob sight Ford, 610 nw blue, lee summit, mo) were notified of the failure, but no assistance was offered. The failure mileage was 190,000.
Steering wheel started making a clunk noise sometimes when turning.driving yesterday the steering got very stiff.parked the steering would be hard. There was a recall #14S05 May 29 2014.when I called Ford they said my car is not on recall list. Same problem eps -electric power steering assist, torque sensor in steering column or updated software needed.it's very hard to turn the wheel when driving. It should be on recall list.it's a safety hazard.
The contact owns a 2008 Ford Escape. While the vehicle was idling at a stop light, the wrench icon symbol illuminated and the steering lost power. The contact stated that the steering was repaired four years ago per NHTSA campaign number: 14V284000 (steering). The vehicle was taken to rochester Ford (507-288-7564, located at 4900 us-52, rochester, mn 55901) where it was stated that the vehicle would not be repaired for free. The manufacturer was made aware of the failure and stated that the recall repair was already completed once. The vehicle was not repaired. The failure mileage was 116,119.
The contact owns a 2008 Ford Escape. When the vehicle was started and placed in reverse, the check engine warning indicator illuminated and the steering seized. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V340000 (steering). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
A D V E R T I S E M E N T S
- Detroit, MI, USA