8.1
pretty badTypical Repair Cost:
$441.00
Average Mileage:
80,764 miles
Total Complaints:
38 complaints
Most common solutions:
- replace window motor (16 reports)
- not sure (11 reports)
- I won't buy Ford again (6 reports)
- replaced faulty regulator and faulty switch (3 reports)
- open door wide open, then try it (1 reports)
- replace ground wire (1 reports)
windows / windshield problem
This problem may be covered under warranty. Ask your Ford dealer.
Helpful Websites About 2002 Ford Explorer power window stopped working
2009Aug 11
Explorer ES 4.6L
- Automatic transmission
- 108,000 miles
My rear passenger window keeps coming down and you have to push it back up with your hands. LOVES to do this in the rain!!!
2007Feb 02
Explorer XLT 4.0L
- Automatic transmission
- 41,000 miles
At 41,000 miles my 2002 Ford Explorer XLT's driver side window fell all the way down while driving down the highway in a rain storm. Took it straight to Ford and had to pay $100 a day for three days to rent a car and then was given a bill for $500 for a window regulator. Now at 60,000 the passenger side front window is failing.
A D V E R T I S E M E N T S
2009May 15
Explorer XLT V8
- Automatic transmission
- 85,000 miles
First, right rear passenger window just fell down and wouldn't close, so upon closer inspection, we found 3 of 4 windows ready for same repair at $300-400 a window. Ford will take no responsibility, as usual. However, they did agree to drop labor from $99/ to $89 hour. They should fix all four windows so we are responsible for their usual design manufacture deficiencies which they refuse to acknowledge. ALSO, major drag, driver's side window also scratched from bolt or some such part in window motor grinding the glass each time it goes up and down. Of course, not Ford's fault.
2008Jun 20
Explorer V8
- Automatic transmission
- 91,963 miles
we found if you open the drivers door wide open, then you can roll the windows up or down. it's a broken wire in the door somewhere. then close your door and your good to go. im not taking it to garage we payed enough fixing the transmission, hub assembly and cv joint assembly. oh yes and the alternator.(X 2)
2009Mar 28
Explorer XLT UT 4.6L V8
- Automatic transmission
- 118,061 miles
Well, it was bound to happen wasn't it? Especially if the queue of other people who have had this exact same problem on the internet was anything to go by.
My wife was driving the car - put the driver's window down, but it wouldn't come back up. I took it to an auto electrician because as we all know, FORD WILL RIP YOU OFF! I was charged $380 Australian to get a new Power Window Switch - when I got home I checked on the internet and could have bought the part from the U.S. for $75 Australian (plus an unspecified postage). Sure I would have had to wait 2 weeks and it was pouring rain today AND I NEEDED TO DRIVE MY CAR, but don't worry FORD - I certainly won't worry you when it is time to buy a replacement car!
A D V E R T I S E M E N T S
2009Mar 01
Explorer XLT ?
- Automatic transmission
- 42,000 miles
power windows for passenger side front and two rear doors operate intermittently. no one can get this fixed.
2008Dec 02
Explorer LXT V6
- Automatic transmission
- 83,000 miles
And another thing, I was at the gas station, opened the passenger window told the guy what I wanted, closed the window, opened it to give him my credit card, closed the window, opened the window to take my card back and the window wouldn't close. The motor went. This is the forth complaint I've listed so far and I still have more to go. Never again Ford!
2009Jan 14
Explorer XLT 4.0L V6
- Automatic transmission
- 63,000 miles
The third power window on my car went out today. The driver's side window stopped working at 45k miles, left rear at 55k, and now the right rear at 63k. See the pattern? I fixed the first one for $250, but I'm leaving the other 2 broken so I can save the $500+ for the major repairs that I know are coming based on what I've read here. I'm 23 and this is my first car, and I can say with absolute certainty that I will never buy a Ford again. Great job convincing the next generation that Fords are quality vehicles.
I agree with previous posters, a recall is definitely appropriate. This is more than just coincidence...
2006Nov 20
Explorer Limited 4WD 4.6L V8
- Automatic transmission
- 78,490 miles
Wow, another part gone bad....Amazing, you couldn't screw an extended warranty more than you have...no wonder these companies need a bailout. All of you are a bunch of scam artists and I'm sick of it.
A D V E R T I S E M E N T S
2008Sep 20
Explorer XLS V6
- Automatic transmission
- 70,000 miles
We had our first problem in march of 07. We had it fixed which was costly. Now 2 more windows are going out. I also have a cracked back panel. Ford has really gone downhill, my 93 explorer is much better quality. other than a few plastic pieces that have broken due to the fact that we live in the desert, the 93 is great. The 02 is a piece of crap and we wont be buying from ford again.
2008Sep 17
Explorer XL 3.2L
- Automatic transmission
- 77,000 miles
can someone out there tell me what you did to fix power windows that just stop working all four. is there a fuse? Relay.
ohh yes.. and'll i'll never buy a piece of crap like a ford.. no wonder american car co. are hurting so bad
2008Jul 08
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 150,000 miles
This morning I opened my front windows because it was warm outside, and when i got to my destination I closed the windows. When I turned the car back on and tried to open the windows again, none of them would open. I tried the passenger switch, and that one didn't work either. I waited about 5 minutes, and then the two front windows opened after trying them again. So I thought it was fixed, a one time deal. NOPE. now none of them open or close. I suspect the fuse, but in that case, the windows shouldn't have opened after they were dead. I'll check the fusebox, but after reading all the other complaints, I'm not expecting to find anything more than poor Ford manufacturing. Already disappointed in how american car companies run their business, now stooping to new lows by not offering a recall on something that is obviously recall-worthy.
2004Dec 17
(reported on)Explorer
- 25,000 miles
Both rear windows and the passenger side window motors had to be replaced. The three of them burned out.
A D V E R T I S E M E N T S
2008Apr 03
Explorer 3.2L V6
- Automatic transmission
- 89,000 miles
I have replace the driver side regulator twice, the last time was 2 months ago. Now none of the windows will roll down. I am very frustrated. The Ford dealer said these are not related and wants $80 just to look at it. I think it is time for a trade in.
2007Oct 07
Explorer XLT 3.4L V6
- Automatic transmission
- 59,000 miles
I was at a drive up window, when I realized the window didn't work, so I tried the other windows and guess what, NONE of the windows worked all four went out at once. There was no noise, nothing to contribute to this problem and I was so embarrassed. I had to pull around and go inside. We were not sure about buying a Ford in the first place and well look what we got. I have three small children and one of my concerns is if I get into an accident I just might need to open up a window. I had several auto stores check the fuses they were all good. I thought since there was no recall on this matter I was alone, "till I found this. OMG, we need to file a petition to have Ford pay for this problem. It is NOT our fault this has happened, it is their poor quality manufacturing. My husband works making auto parts and would NEVER let an auto part go through if there was a potential it would hinder the vehicles performance, I just wished he worked with Ford...Ford, I am very displeased with your lack of acknowledgment to this problem being your responsibility. Fess up and make it a "RECALL." You know maybe we could forgive this matter.
2007Jan 17
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 74,000 miles
The passenger rear window stopped working and wouldn't go up or down, motor shot. Paid for repair. A few months later the other rear passenger window broke, same thing. We paid for repair. A few months later the driver's side window wouldn't go up or down, motor shot. We paid for that repair. A few months later the passenger front window wouldn't go up or down, motor shot. We paid for that repair. See a pattern here? Nothing was covered!
2008Jan 16
Explorer Eddie Bauer V8
- Automatic transmission
- 93,000 miles
I was putting my window down one morning to clear the dew away and it got stuck down. I took it to my mechanic and had him put it up for me, but I have to get the motor fixed. I am not a person who have a lot of extra money to spend on car problems, especially when I still making a monthly payment on the vehicle. I will NEVER own another Ford again.
2005Nov 01
Explorer 3.2L V6
- Automatic transmission
- 70,000 miles
Bought this used, and within one month of purchasing the driver's window quit working. Additional problems besides window motor includes cracked rear panel, wheel bearings ing front and back have needed replaced, jerking or pulsing when accelerating (4WD sensor/module), and other issues outside of new tires, brakes, etc.
2008Feb 09
Explorer XLT V6
- Automatic transmission
- 50,000 miles
Just turned 50,000 miles on my wife's 2002 Explorer... and guess what? The driver's window stopped working. After reading the other 17 complaints, shame on me for buying my third Ford. Never again.
2007Mar 27
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 93,000 miles
Last year (during the winter) the front drivers side door window regulator (the part that makes the window go up and down) blew up. I could hear piece just explode inside the door. I guess the reason it does that is because there is a cable that can let loose and parts fly loose inside. Anyways, I spent $150 to get that fixed at the Ford dealership. They told me that it would have a 12 month/12000 mile warranty on the new regulator. I noticed after I got the vehicle back there was a rattle in the door. They forgot a part inside my door so I had to go back and have them re-tare my door apart. Then, after I got it back again I noticed the window would barely go up in the cold weather. I mentioned it to them and they told me to come back if it got worse. This winter it was getting so it would take about 20-30 seconds for the window to go up. I was waiting for my next service visit to go in and have them look at it. Before that happened my drivers rear regulator exploded...now they said it would be $200. Stupid Ford design. So I was on my way to the dealership, stopped by the bank first, and went to put my window up and the front was REALLY slow...so I will have them work on that at the same time. However, I guess that last time before I got there the window up/down button fried. So now not only do I have 2 regulators bad but also a switch. Final tally, $150 for the first fix, $200 for the other window, $100 for a switch (they won't cover that, just the regulator, even though it broke because of the bad regulator), and many trips back to the dealership. What a rip off. Ford service sucks!! Never again will I go to them. I have never had such poor service from a car dealership. You'd think you could trust them to be the best at working on Fords...I guess not.
P.S. When they told me that the switch was bad and I needed a new one, I decided to take it apart myself and look at it. The tabs on the bottom were broke off and glued together. They are the only ones to ever work on it so that means they broke it and hid the damage the first time they tore the door apart.
2007May 19
(reported on)Explorer Eddie Bauer
- Automatic transmission
- 62,000 miles
This is the second window motor that has gone bad on this vehicle. The first was the passenger side window that I had fixed for $400.00. Now it is the rear driver side window. Before I fix this one I will trade it for a Honda or Toyota. I have had fords all my life starting with a 1966 Mustang and all purchased new. I have had nothing but problems with Ford since 1994 when I bought my first explorer when the tires almost fell off and now with my 2002 explorer with the windows, transmission, and rear panel crack. Ford you have lost me as a customer. Thanks for the memories and good bye...
2007Aug 04
(reported on)Explorer 4.0L
- Automatic transmission
- 110,000 miles
dont buy a master power switch before having your ground wires looked at
2007May 24
(reported on)Explorer XLS V6
- Automatic transmission
- 63,000 miles
I live in the desert now & it is entirely too hot to have the rear driver side window slide down when the air conditioner is on. Gas prices don't help as I hear when the air is on, it burns gas. So I'm wasting money in a lot of ways because of this! The other problem is the damn body has cracked below the rear window in 2 places. I HATE THIS SUV!!!! I've only had it for 2 years & this sucks!
2007Jun 13
Explorer
- Automatic transmission
- 90,000 miles
this is the 4th window now that does not work. how do all of the windows stop working and there is no recall? The back window doesn't work either the piece that holds the window up just came off.
2007May 16
Explorer
- Automatic transmission
- 89,500 miles
all four windows have stopped working. the back window also does not work the piece that holds the window has come off
2006Apr 29
Explorer
- Automatic transmission
- 89,000 miles
all four of the windows stopped working all within a few months of each other and the rear window doesn't work either the entire piece that holds the window open has come completely off.
2006Apr 14
Explorer
- Automatic transmission
- 89,000 miles
All 4 of the power windows do not work and all went out within a few months of each other. and the back window doesn't work either the entire piece that holds the window up just came off.
2007Oct 17
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 97,000 miles
On a cold day I rolled my window down to pour out water from a bottle I needed to use. When I went to roll the window back up...nothing. So I had to drive with the window down, felt like I was in a freezer. Had to turn the heater all the way up and turn all the vents on myself. Once I got home I played with the wiring harness that runs from the body into the door and managed to get the window up, but wouldn't work at all after that. Dealer wants $50 just to look at it.
2007Oct 17
(reported on)Explorer 4.0L
- Automatic transmission
- 79,000 miles
everything is falling apart at 79,000 mi
2007Oct 04
(reported on)Explorer XLS
- Automatic transmission
- 65,000 miles
Ok... so a couple years ago both rear windows quit rolling down. Annoying but I have no kids and rarely have rear seat passengers so I didn't get it fixed. Recently the passenger rear window started working again but yesterday the passenger front window quit working when it was down so I had to have it fixed because it is October and it is starting to get cold. The passenger front window cost $382 and the quote to fix the driver rear window was $335. I only fixed the one that wouldn't roll out.
2007Aug 21
(reported on)Explorer V6
- Automatic transmission
- 140,000 miles
The rear Driver side window would not go up or down. There would be a sound when we hit the button, but the window would not move. I had to pull it up and leave it. I have two kids and it was a pain, because they both wanted to ride on the side of the good window and they kept fighting about it. I drove like this for 3 months before fixing it. When my side cargo window exploded (which I reported as a separate issue at this site), I found myself having both issues repaired at the same place and at the same time.
2007Aug 03
(reported on)Explorer Limited V8 4.6L
- Automatic transmission
- 109,000 miles
What a piece of crap! Last year the rear end went out while on vacation. This year the front end went out and now the damn window will not go back up. Hey Ford - this will be my last American Car.... can you hear Toyota taking over!!!! My 11 year old Honda has not had this many problems. I am going to try to replace the part myself since every dealer trip has cost me 1K to get something fixed. I have had it with you FORD. People Run away from American cars... they are money pits!
2007Jul 30
(reported on)Explorer XLS 4.0L V6
- Automatic transmission
- 72,000 miles
The window would roll down but not up. The toggle wouldn't engage & now it won't roll up or down. The passenger side back window won't roll up or down either. I am going to try & get a new master switch & see if that works. The motor is fine, it's just getting the switch to run it!
2007Jul 02
(reported on)Explorer V8
- Automatic transmission
- 20,000 miles
In June 2007 we have had our regulator replaced for a power window for the 6th time. It seems like every few months since the Explorer reached 20,000 miles we are fixing one of the windows. The only one that has not gone out yet is the drivers side, knock on wood.
2007Jun 22
(reported on)Explorer XLS V6
- Automatic transmission
- 80,000 miles
Another of my many issues with this f-ing truck. The driver-side rear window just decided to stop working, I am told I need a new motor for it. Why is everything going wrong with these trucks? my A/C failed 4 times, the oil pan had leaks, recall on the back hatch, door ajar light had to be replaced twice due to a malfunction, and now the window stops working.
And they wonder why people buy foreign cars????
2007Mar 07
(reported on)Explorer XLS V6
- Automatic transmission
- 53,000 miles
The backseat window wouldn't roll back up, but I could hear that the motor was still working, so I asked the guy at ford service if maybe the window just came off of the track. He then said to me that there have been a number of explorers with this problem and he is certain that I needed a new motor for the window, in fact his own explorer had the same problem. It sounds to me like this is a problem with the explorer and not just a random thing.
2007Mar 06
(reported on)Explorer 4.0
- Automatic transmission
- 81,000 miles
I used to be big on ford but after buying my 2002 piece of sh*t pain in the ass explorer ill never do business with them again and make sure i tell anyone i know buying or looking for a new or used car or truck that unless you wanna get screwed don't buy a ford. Maybe ford will see this and offer to fix their mistake but i really doubt that since they got there money. Well if anyone reads this and have a suggestion on how to fix them myself please let me know and remember DON'T BUY FORDS SH*TTY PRODUCTS.
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A D V E R T I S E M E N T S
2008May 01
Explorer XLS
Ive had to replace 2 motors on my power windows. First my driver windows motor went out and then after getting that one fixed my back right window went out as well. WFT Ford!!! Make better cars and stop sucking at your job.
Tyler L.
Long Beach, CA, USA
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