The contact owns a 2011 Ford Explorer. The contact stated that when he started the vehicle, the stability traction system, service power steering now, and power steering failure warning lights were illuminated on the instrument panel as the power steering failed. The vehicle was towed to an independent mechanic where the mechanic used a diagnostic reader and retrieved failure codes for the steering wheel, not in contact with the vehicle, the power steering system, and the rack and pinion system in the front end. The mechanic made the contact aware of a Customer Satisfaction Program for the steering and then reset the failure codes. The vehicle was not repaired; however, the contact stated that the power steering was functioning as needed. The contact then made the local dealer aware of the failure and they informed him that the Customer Satisfaction Program had expired. The manufacturer was made aware of the failure and confirmed that the Customer Satisfaction Program had expired, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 210,772.

- Benton, AR, USA

The contact's husband owns a 2011 Ford Explorer. The contact stated while driving 30 MPH at night, the power steering became inoperable. A message indicating a power steering Assist Fault and the message Service Advancetrac were displayed. The steering wheel became significantly difficult to steer. The contact was able to veer in the middle turn lane but could not veer to the side of the roadway as the steering wheel was significantly difficult to steer. The contact stated that she turned off and restarted the vehicle several times within 30 minutes; however, the failure persisted. The contact's husband met her on the road and was able to drive the vehicle by using physical strength to steer vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000 The contact has stated that the actual vehicle mileage was approximately 150,780.

- Loganville, GA, USA

My vehicle will intermittently lose power steering control causing it to become difficult to control especially at slower speeds

- Cedar Hills, UT, USA

Hello, FORD in Woodbridge VA. I was driving with my daughter home. And all of a sudden the steering wheel locked or got really hard to turn. I was just a block away from home thank God so I immediately pulled over. The warning sign that came up said power steering. It was after hours so the next morning i called Ford to take my vehicle in for the recall and dropped it off. * I was told that although it's a recall it had expired so my claim was denied and the cost of repairs is $2700. I am outraged that a manufacture safety issue that's out of my control has an EXPIRATION date. There should NOT be expiration on something that has a recall on it. Not only did they tell me it's expired, regards to the repair, no discount was offered knowing they have that issues and when asked if I would be able to get a loaner veh during repairs they stated they couldn't provide me a loaner if my vehicle was under repairs as they don't provide loaners. When I asked for that in writing they then stated they just didn't have any loaners available. I could of killed someone, my myself or my child at how the steering wheel tightenocked up during my driving. My child has cerbal palsy, disabled and has therapy appts and certain needs each day that required me to have transportation. if my vehicle is under repairs, whether for recall or not I should be provided a loaner vehicle. I am not asking for coverage on wear and tear. Coverage on cosmetics. This is a known issue and I am being punished cuz it's "expired"? My car is in decent condition. Even though the car is over 10 year old, I have not had this vehicle for 10 years. It shouldn't be a expiration on major safety issues. And if 10 years is the date it should be 10 years from ownership. I haven't owned this vehicle for 10 years. This is not okay to charge money for issues the manufacturer know is a safety issue.

- Stafford, VA, USA

I was driving my car and the steering went out completely with little warning. A light came on that said "Service power steering soon" and within 2 minutes the steering went completely out.

- West St. Paul, MN, USA

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH, the message -??Service Power Steering Now-?? was displayed and the steering wheel lost power steering functionality. The contact stated that she was able to make a turn by using physical strength to steer the vehicle while driving to work. The contact stated that after turning off and restarting the vehicle, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the power steering control module and the Electric Power Assisted Steering EPAS) The steering gear needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The failure mileage was approximately 145,000.

- Yukon, OK, USA

I was driving down the highway going 60mph when my steering wheel locked up and I wasn't able to steer the car and had to hit the brakes and try to pull over so I didn't cause a car accident. It has also locked up several times while driving it in town also

- Plankinton , SD, USA

The contact owns a 2011 Ford Explorer. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. While driving, the steering wheel was very difficult to turn. The contact called the local dealer and was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic. The manufacturer was contacted and confirmed that the warranty had expired and referred him to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 162,893.

- Chelmsford, MA, USA

The contact owns a 2011 Ford Explorer. The contact stated while his wife was driving 30 MPH, the vehicle lost power steering functionality with the Power Steering Assist fault message displayed. The contact was able to pull over to the side of the roadway and the vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the Power Steering Control Module (PSCM) software needed to be updated and the steering rack assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The approximate failure mileage was 130,000.

- Las Vegas, NV, USA

The contact owns a 2011 Ford Explorer. The contact stated while exiting a parking area, the steering wheel became difficult to turn. The contact stated the power steering assist fault and the service advancetrac warning lights were illuminated. The contact stated that she turned off and restarted the vehicle but continued to experience the failure. The contact stated that she parked the vehicle. The contact's brother was able to drive the vehicle to her residence while experiencing the failure. The contact's brother took the vehicle to a local dealer, where it was diagnosed with needing the steering rack and pinion to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 162,076.

- Freeport, NY, USA

Was driving and the steering stopped working and locked the power steering light came on and so did the traction control light.

- Pulaski , NY, USA

The contact's girlfriend owns a 2011 Ford Explorer. The contact stated that while his girlfriend was driving 30 MPH, the power steering assist failed with the stabilitrak warning light illuminated and a warning sensor chiming. His girlfriend pulled over and restarted the vehicle and was able to resume normal driving. The contact stated that the failure was intermittent and occasionally recurred upon restart. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure. The dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 130,000.

- York, PA, USA

Electric power steering failed without any warning. Ford HAD a voluntary recall, but as a second owner I did not get any notification. As vehicles are supposed to exceed 100k miles this is disturbing (like iPhone battery fiasco). Electric steering is nearly impossible to drive and being thIs is a KNOWN problem with this vehicle and the fact it is the #1 vehicle currently utilized by Law Enforcement I find it odd there is not a mandatory safety recall for this issue. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Ormond Beach , FL, USA

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35-40 MPH, the vehicle lost power steering functionality. The contact stated that the vehicle was difficult to control. While her son was driving at an unknown speed, the steering wheel was difficult to turn. There were no warning lights illuminated. The vehicle was taken to the local dealer where she was informed the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was diagnosed and determined that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 195,000.

- Upper Marlboro, MD, USA

Power steering suddenly went out 3 times in a 30 min period while driving at a low rate of speed. Error appeared on dash when fault occurred. After restarting engine error went away and had power steering.

- Louisville, OH, USA

Los steering control

- Elberton, GA, USA

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The driver was able to continue driving the vehicle. The contact stated that the power steering warning light was illuminated. The vehicle was taken to the local dealer and the contact was informed that the vehicle was repaired in 2015 under NHTSA Campaign Number: 14V286000 (Steering). The contact was also informed that the warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000.

- Jeddo, MI, USA

I was driving out of my driveway and the power steering froze. There was no warning. I ended up hitting the rear of another car I have in my driveway. Luckily nobody was in the vehicle. A light then cam on to see your dealer! I see there was a recall by Ford of the power steering, but that recall has expiried for my vehicle due to the fact it is 11 years old. The recall was for

- Mclean, VA, USA

The power steering suddenly went out. A "power steering assist fault" warning light came on. No power assist was available and the vehicle became extremely difficult to steer. Fortunately, I was traveling at a low rate of speed and was able to safely steer off the road.If this had occurred while taking a corner, it could have been catastrophic. When restarted, the steering worked again and the warning light went out. Since this happened, it had reoccurred twice, making the vehicle unsafe to drive.

- Manhattan, KS, USA

Power steering randomly shut off while I was driving.

- Eureka, MT, USA