This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield trim broke off on right side at highway speed on interstate 78 in PA. I'm not aware of it had hit another vehicle or not, heard the noise when it flew off but didn't know what it was until I got home and seen the missing piece.
The contact owns a 2013 Ford Explorer. The contact stated that while her husband was driving approximately 70 MPH, the windshield trim panel detached from the windshield. The contact-€™s husband veered to the side of the road momentarily. The contact-€™s husband was able to continue driving. The vehicle was taken to the dealer, where the windshield trim panel was replaced; however, the failure reoccurred several times while driving. The contact stated that the dealer had replaced the windshield trim panel on two different occasions. However, the failure persisted. The contact stated that her husband taped the windshield trim panel to the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in recall related to the failure. The failure mileage was approximately 89,000. The VIN was not available.
In October of 2018 while driving on the Interstate, I heard a noise in the area of the passenger windshield. I slowed down as I looked at the windshield and the pillar trim came loose and flew off the car. Fortunately, there was no one behind me and it went into the ditch at the side of the highway. I pulled off as soon as I could and checked the driver side trim, it seemed to be loose as well. I was able to secure it and went to my local dealership where they ordered replacement parts. The repair was $506.54. The same thing happened in December of 2021. So now I have paid twice to have this repair made which, in my opinion, should be a recall. I believe a consumer has a reasonable expectation that parts should remain on the vehicle. Yes, anyone could be hit and harmed by flying car parts. The problem was inspected and repaired by the Don Vance Ford Dealership (both times). There was no warning other that a rattling noise as the pieces came loose.
While driving on the highway, the windshield driver's side upper pillar molding detached and flew off hitting the side of the rear of my vehicle. I was unaware of what had happened in the moment but was just knew there was a loud bang as if some type of debris hit my vehicle. I later noticed the lower molding had been damaged as well but was still attached to the vehicle. My safety was at risk in that I was startled by the bang and others could have been harmed by the flying trim. A call to the dealer confirmed there were issues with the trim piece but it was not under warranty and no recalls had been issued at the time. It was not physically inspected by anyone at the time. Due to cost, I ordered and installed a replacement upper trim piece but the lower trim remains damaged. No warnings or symptoms were present. It appears the passenger side remains in tact however does not seem as secure as it should.
The trim piece on the windshield post along the side of the windshield fell off while traveling on a highway. It flew into the air and may have struck another vehicle. We replaced that piece on the drivers side of our car but a few months ago the trim on the passenger side flew off while traveling. This causes a safety problem to other drivers and could cause an accident. The first piece of trim was replaced. The problem has not been reviewed by the manufacturer, police or a insurance representative. There was no warning that this problem was about to occur.
- Mifflinburg, PA, USA
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Driving down the road and the driver's side windshield trim detached and flew off into traffic at highway speed. The shock of it flying off and into traffic makes it a safety risk. Repair shop person informed me it was a common issue. There was no message indication it was going to detach. Replacement was $200.
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield trim detached. Additionally, the driver's side door handle had also detached. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 131,000.
My windshield trim on both sides of my windshield keep flying off!!!! Ford dealers say they've never seen this but yet I drive around town and see plenty of Ford Explorer with them missing!!! this is ridiculous. Ive bought replacement parts that will not even stay on!!
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 60 MPH, there was a loud sound outside the vehicle, and an airborne object was seen on the driver-€™s side of the vehicle. The contact stated it was later discovered that the driver-€™s side front windshield trim panel had detached from the vehicle. The contact purchased the replacement part form the dealer and the dealer replaced the part. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Rubber weatherstripping around windshield glass is coming off and hitting the windshield. I had the car inspected by Safelite Auto Glass and they said the windshield needs to come out so they can replace all the surrounding parts that are coming off and they will also have to replace the windshield, since it will probably break when they take it out. It will cost $759.67 to repair. Insurance will only cover it if there is a chip in the windshield the size of a dollar bill. I understand you are already investigating this problem and I need to know if you are going to recall my car before something worse happens. I don't want to have an accident because windshield parts are flying off my car and hitting others.
Three times, we have had to replace the front windshield pillar trim-€¦twice is flew off during driving on the Interstate. It seems the weatherstripping peels back first and started flapping in the wind, and then the pillar trim rips off.
I recently had a deeply concerning issue occur with my 2013 Ford Explorer. While I was driving on the freeway my passenger side windshield trim flew off my car (No previous damage to the trim, it was not lifting before the incident).... almost hitting the vehicle behind me. In my eyes this should be a safety concern for the company and replaced by the manufacturer for the safety of their consumers (I reached out to Ford corporate, but they said nothing could be done). This is dangerous for the people driving around vehicles having this issue as a large piece of windshield trim can hit their windshield going 60 mph on a freeway or cause someone to swerve to not get hit by a flying object on the freeway. Upon reading up on the issue this is not uncommon so something should be done before someone is harmed.
My body seams sealer next to the lift gate hinge is cracked ans leaks water into rear of car and mold grew on carpet. Call all local dealers and body shops. None know how to fix
The contact owns a 2013 Ford Explorer. The contact stated she noticed a small leak entering through the seat belt and ending into the wheel well. The contact stated approximately 6 months later, she started to smell a moldy odor and the leak was much larger. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Driver side windshield A-pillar molding flew off, I believe we were on the highway, but no true way to know when. The inner pillar molding appears to be cracked on a few places as well.
The seals for the interior of the car fail causing water to leak inside the vehicle and down the back seat belts and pooling in the spare tire area of the trunk. This also causes mildew and mold in the carpeting.
A D V E R T I S E M E N T S
- Lewistown, PA, USA