This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear backup camera is faulty on my 2014 Ford Explorer. It works intermittently or not at all. Sometimes the image on my display is flipped, meaning if I should see grass on the right side of my vehicle while backing up, the image is displaying grass on the left side. There is a recall for newer models of Ford Explorers related to the backup camera, but I believe there is an issue with older models as well.
My 16 year old grandson was driving my car home from school when the traction control light came on and POWER STEERING went out completely. Not only did power steering go out and traction control wasn't working the turn signals were also not working properly making this situation even more dangerous. My grandson had a very difficult time getting the vehicle off the road with no power steering. We were very lucky he didn't have an accident. There was no warning lights prior to power steering/traction control going out as he was driving. I've done some research and it appears this has been a problem with Ford Explorers since 2011 (Safety Recall Notice 145061 NHT5A Recall 14V-286) for some reason 2014 was not included in the recall. I was surprised to find there have been many 2014 ford explorer owners that have experienced the same issues and filed complaints. I have contacted Ford customer service and filed a complaint with them; complaint # (42667416). I'm further angered/disappointed by the recall on 2011-2013 Explorers. WHY WAS 2014 EXCLUDED"?"!!! This problem has obviously not been corrected. This is a DEADLY situation!!!! My explorer is currently in a Ford shop and the problem was reproduced and diagnosed. They have ordered parts to have repairs completed which is costing approximately $2300 and my vehicle has been out of commission for 2 weeks by the time repairs are completed. I am very disappointed with Ford overlooking this issue which may cause major injury or death. Once I receive the vehicle back I will have invoice with description of repairs and parts that were replaced.
I am writing to complain about the windshield pillar trim. I just had my left trim fly off while doing 80mph down the interstate. This already happened to my right side last year. This is a safety issue. It could have possibly hit a windshield of a car behind me and caused an accident. I have seen other complaints about this same issue. Can you please do something? I can't afford to keep buying aftermarket replacement trim for the rest of my life. That's like 60 dollars a pop. Also the aftermarket part cracks and doesn't fit snug like an OEM part. Please help. Please help others with this same issue. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Windshield trim flew off while we were driving on the highway. It hit the windshield flying backwards and almost hit a driver behind us. It startled us and almost caused an accident while we were going 75MPH with our kids in the vehicle.
At Christmas we noticed that there was something flapping from the side of the windshield & hitting the windshield as well as bilateral front windows. Further inspection revealed what appears to be a rubber seal keeping the body trim flush with the windshield was disintegrating. This could even be holding windshield in place. This problem is reproducible & occurs anywhere over 30mph. The faster you go, the more the trim starts to detach from the vehicle. With the seal disintegrating, the trim body pieces that cover the arm of the door (black) is becoming loose/flimsy. Photos enclosed show you there is about a 1/2 inch gap between the trim & windshield without the seal causing easy movement & potential for air to lift/detach the trim. We are fearful this is going to fall off the vehicle. It appears that this seal was keeping this body piece in place. A huge safety concern arises anytime there is a part of a vehicle that is beginning to fall off at any speed. The seal itself could fall off in pieces as you will see in photos hitting not only other vehicles & causing them to lose control, it could also hit a motorcyclist causing them to crash, it could even go to the extent of hitting a pedestrian & causing major physical harm. The body trim that appears to be affected by this seal were to detach itself while moving it will definitely cause some major issues. Given this is more solid & bigger in size, this could cause significant motor vehicle damage, significant injury to motorcyclist and/or motorcycles, Injury to pedestrians, & even potentially cause a fatality. There are no warning lights or alarms from the vehicle alerting us of an issue. The Ford dealership is unable to see us for over a month to diagnose this issue let alone an oil change. This problem has not been reproduced by an inspection facility or license dealership because of scheduling at this time period there is an appointment set for February 10th however Injury or worse could occur until then.
The water pump started leaking into the engine. Car overheats. Now it has to be replaced or the engine will seize and need to be replaced. The cost to replace this part and the timing belt is $2,685. I have always done all the recommended services and oil changes and I am frustrated that this was not noticed sooner. This seems to be a very common problem with water pumps and many folks had their car seize while driving.
The vehicle began to overheat in traffic and forced me to stop. This is a known problem with Fords from 2011-2016. The issue has been resolved in Canada but in the US customers are being forced to pay for repairs.
Exterior trim or molding, and weather strip on windshield, driver and passenger sides flew off vehicle while highway driving 65 MPH. The weather conditions were sunny skies during day time. Thank God no serious accidents occurred I'm aware of. After some research, I learned this is a common occurrence with Ford Explorer vehicles. I feel this is a safety concern. Hopefully Ford issues a recall or other type of compensation for owners. I contacted DACARS Ford in Lanham, MD for a repair estimates 2 weeks ago. I have not recieved a call back. I will look elsewhere for support.
Air conditioner malfunctioned 2014 and entire dual system climate required replacement. System malfunctioned again and rear lines require replacement and compressor was reported to have malfunctioned. Power steering pump and components failed and June 2014 requiring repair. Sunroof motors failed in 2020 requiring replacement.
1st time steering went out my family and I had driven 4 hours away to veterans park in marrinette County, we enjoyed a walk and went to leave turned car on as normal and put in reverse and had no steering had it flatbedded to a shop near home. Had rack and pinion replaced. Few months later noticed I had a very hard time steering all of a sudden no returnablity once steering wheel turned in either direction, called shop again brought back in checked out the part was defective that was put in rack in pinion replaced again, now here we r again steering going again, this is the 3rd time in the last 3 years the cost is to high to repair again and I can't even drive my son to school or myself and feel safe doing so. Also went into local ford dealshipnfor last recall and was told my hubs were bad but I exceeded the time frame to have them replaced within the recall told me I needed to pay $2500 to have replaced, so now I have a $30,000 car with a bank loan on it that is unsafe to drive for me and other on the road, have to pay for full coverage insurance and can't get anywhere. Recall on ever year but mine for the steering issue and ford won't help me. I have called them.
There is a distinct smell of gas inside my cars cabin. I-??ve tested for carbon monoxide and found the level to be higher than any car I-??ve tested under similar conditions. My car is no longer drivable because the smell makes me nauseous and sick. It began slowly one day and is now so overwhelming. The dealer says they know about the issue but that it has not been recalled. My mechanic says I have a laundry list of repairs that would be needed to possibly remedy the issue. It-??s not guaranteed.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, there was abnormal noise of metal being dragged. The vehicle was shaking and while making a turn the steering wheel was difficult to turn. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the link shaft needed to be replaced. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign number 20V692000 (Power Train). The manufacturer was not made aware of the failure. The approximate failure mileage was 139,840.
I am writing to notify you of the problems I am experiencing with my 2014 Ford Explorer VIN # [XXX] and to request help to resolve these problems with the vehicle in a timely manner. I purchased the vehicle 8 months ago (March 2021) from Bomnin Chervrolet of Manassas. I began having trouble with the heat temperature on the right passenger side of the vehicle. I took my vehicle to Sheehy Ford Lincoln of Gaithersburg Maryland for recall repairs and my husband explained to service what we have been experiencing with the vehicle. He was told the Carbon monoxide is due to a leak in the manifold and the transfer case was about to go. I have been in contact with my finance company about what has been going on with the vehicle and they instructed me to reach out to the dealership where it was purchased. Which I did and unfortunately, they aren't willing to assist in the major problems with the vehicle. I was told on Monday November 29, 2021 they will be willing to repair heat temperature and that's it. The problems with the truck is the radio touch screen which controls heat, music, seat warmers and so forth isn-??t working, temperature on right passenger side, back up camera, carbon monoxide coming thru vents, manifold, and the transfer case needs to be replaced because its about to go; if it hasn't gone already. The truck wont back up without making loud grinding noises and stalling. These problems my family are having substantially impairs the use and valve of my vehicle and creates a serious safety hazard to my family. After explaining to the dealer that I am on a fixed income of just SSI and needed my vehicle for appointments and everything; they isn't willing to repair the major safety. It's very hard to understand why anyone would sell my family a 2014 Ford Explorer knowingly aware of its history from November 16, 2018 from a previous owner of Carbon Monoxide concerns, still this vehicle was sold to my family. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Purcellville, VA, USA