Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,482 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 10 of 24)

« Read the previous 20 complaints

problem #296

Apr 022015


  • 20,000 miles


My car has lost power steering 2 times in 3 wk. Period.,took it to dealer they said it was the battery, I knew better,5 minutes after picking it up it did it again so took it back, I'm now waiting to hear from them what they say is wrong now.,sounds like they are guessing, I paid 32,000 for this car and it only has 20,000 miles on it, this shouldn't be happening and it is dangerous. Please help....

- Nebo, NC, USA

problem #295

Dec 012014


  • 96,000 miles
The contact owns a 2012 Ford Fusion. While driving at various speeds, the contact would lose power steering. The vehicle was taken to the dealer. The technician diagnosed that an alignment would need to be preformed. The vehicle was repaired however the failure persisted. The vehicle was taken back to the dealer. The dealer was unable to diagnose the failure however, recommended changing the steering gear. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 96,000.

- Atlanta, GA, USA

problem #294

Apr 212015


  • 76,658 miles
Getting ready to leave for work and the power steering went out in my car. I had to have a new electronic steering gear assembly installed in my car and this was not cheap!!. I am very thankful I was not driving on the highway because I would've probably had a wreck. This was very unexpected and after researching all the other complaints made I feel Ford should be responsible for this. I was at one time pleased with purchasing a Ford but now... not so much.

- Mantachie, MS, USA

problem #293

Apr 242015

Fusion 4-cyl

  • 112,465 miles


I was driving down in atlanta, Georgia when all of a sudden my steering wheel locked and the dash displayed power steering assist fault.

- Atlanta, GA, USA

problem #292

Apr 252015

Fusion 4-cyl

  • 49,000 miles
Power steering default alert light was noted when car was started. Car restarted and alert went off. After driving approximately 10 miles, alert returned along with loss of power steering (difficulty in steering). Car was stopped and restarted, and returned to home. Alert remained off. Diagnosis at Ford dealer said some failure of power steering gear (extremely expensive). Noted on internet that this is a common problem and subject of a class action lawsuit.

- Hillsboro, TX, USA

problem #291

Apr 222015


  • 27,100 miles
I pulled into a store after exiting I40, when I got back in the vehicle I put the car in reverse to back out of the parking lot and bells started going off and an error message popped up on the mileage screen that read "power steering assist fault" and my power steering was completely gone. I still had about 25 miles to drive to my home. I nursed the car a few miles and called my boyfriend ([xxx] ) who googled the issue to see if anyone else had experienced the same problem. I was amazed at how many people had the exact same issue with the exact same car. Many people were saying that they shut the car off and turned it back on and it had temporarily resolved the issue. I pulled into another parking lot to try - almost hitting a pole because it was very hard to turn the wheel and took a great deal of distance to turn. I shut the car off for a couple minutes, turned it back on, the power steering started working and I was able to make it the rest of the way home. The incident then happened again the following day (4/24/2015) 3 times -and then again on 4/25/2015 without putting the vehicle in reverse and at which time the power steering would not come back no matter how many times I shut the car off and turned it back on. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jefferson City, TN, USA

problem #290

Apr 182015


  • miles


The contact owns a 2012 Ford Fusion. The contact stated that while driving 15 mph going down a hill, the anti-sway and power steering lights illuminated on the instrument panel. The steering wheel failed to turn and the contact crashed into a tree. The air bags did not deploy. It was unknown if there were any injuries sustained or if there was a police report filed. The vehicle had not been inspected. The failure mileage was unknown.

- Boonsboro, MD, USA

problem #289

Apr 132015

Fusion 4-cyl

  • 35,000 miles
The front wheel hit a curb at a drive through window. Shortly after the power steering quit working when trying to go around a corner. The car was shut off and restarted and it worked most of the time for about a week then failed completely making the car very difficult to steer. If my wife was driving on a curvy county road when it failed there could have been a wreck.

- Tenino, WA, USA

problem #288

Apr 072015


  • 33,500 miles
Power steering failed. After taking to dealership was quoted $1885 to repair. Reviewing online showed a class action lawsuit for the same problems. Also showed that there is a open investigation into this matter. Needs to be noted that this is another complaint for the same issues that are being investigated and for the litigation that is under way. Ford needs to make it right for the consumer.

- Bensalem, PA, USA

problem #287

Apr 072015


  • 35,434 miles
I was driving with cruise control set 59 mph error light and message came on said steering assist fault and the car lost all power steering. The little icon with the car with the curvy lines underneath also came on. I pulled over as soon as I had a safe spot and turned the car and got out my owners manual to consult. It advised me to restart the car after 10 seconds and it had been well past that time that I was pulled over with the car off. When I restarted the error message was gone and the power steering was functional again. The next day when I started the car the same error message came on before I even put the car in reverse. I turned the car off and waited for more than a minute and restarted and the error message was gone again. This has only been a week, but so far the loss of power steering nor the message has returned.

- Hohenwald, TN, USA

problem #286

Apr 102015

Fusion 4-cyl

  • 19,985 miles


On 4/9/15 a "power steering assist fault" message on my 2012 Ford Fusion was illuminated on the car's message center when the car was put into reverse. There was no power steering. The owners manual says to turn the car off and restart it and it may solve the problem and it did. On 4/10/15 after driving the car about 8 miles I stopped at a store and the same thing happened when the car was put in reverse. The car was shut off and restarted several times but the message remained and the power steering never came back on. I drove the car home without the power steering as I was only 2 blocks from home. The owners manual says "if the message returns, or returns while driving, take the vehicle to your dealer to have it checked.". the Ford dealership I called said to have the car towed to them rather than drive it in. The car has 19,985 miles on it.

- Chicago, IL, USA

problem #285

Apr 092015


  • 71,980 miles
After being parked at my daughter's school, I started the car and the service steering warning and the traction control light came on. The car no longer had any type of power steering and driving the car became very challenging. If this would have gone out while I was driving especially if I was driving at high speeds, it could have caused a serious if not fatal crash.

- Wausau, WI, USA

problem #284

Jan 302015


  • 22,000 miles
Power steering assist message and then power steering acutran message came on dash. Power steering went out almost immediately after the second message. I was able to steer the car into a parking lot; turned off the ignition and looked for a place to park. When I turned the ignition back on the power steering was working. I called the Ford dealer that was about 8 blocks from the incident and went there. The dealer indicated that they reprogrammed the computer in the vehicle. I have not had another incident. Initially the dealer was going to charge a diagnosis fee but I had a 5 year bumper to bumper warranty. So no charges.

- Lauderdale Lakes, FL, USA

problem #283

Aug 122014


  • 56,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 70 mph, the steering wheel seized without warning. The failure recurred several times. The vehicle was taken to the dealer. The vehicle was diagnosed that the sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.

- Lanett, AL, USA

problem #282

Apr 032015


  • 87,000 miles
The contact owns a 2012 Ford Fusion. While driving 30 mph, the steering wheel seized. In addition, the service power steering now and the service advance track warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was repaired. The failure mileage was 87,000.

- Houston, TX, USA

problem #281

Mar 302015

Fusion 4-cyl

  • 49,990 miles
I was driving on through an intersection at about 40 mph when I felt my steering wheel pull very slightly, and then I noticed the "power assist fail" message came up on the vehicle. Because I was driving on a straight road I didn't really notice any major difference until I got to where I was going to turn off, and then it was extremely difficult to steer. After parking, I looked in my owner's manual, and read that I needed to wait for a bit and then restart. When I restarted the car it drove fine. After returning home, I called the service center at the dealership where the car was purchased, and asked if I should come in. I was advised to come in. They charged me about $130 to run a diagnostic test, and they estimated that it was going to be about $1800 to repair the problem. My husband and I have not decided whether to have the car repaired (we both have read about people getting the part replaced only to have the problem occur again) or to just replacing the car altogether. Either way, we are not pleased at Ford's failure to accept responsibility for an issue that is the result of a defective part they used to manufacture the Fusion. Furthermore, had this happened when I had been on a curvy road or in a high traffic situation, I could have wrecked and possibly been killed or could have collided with someone else and they could have been either severely injured or killed. Ford needs to do something about this problem, considering both the possible outcomes and that my experience is not an isolated incidence (as evidenced by reading about a lot of others who have experienced or who are experiencing the same problems).

- Jonesville, VA, USA

problem #280

Apr 022015

Fusion 4WD 4-cyl

  • miles
I am unsure of the fate the first time but approximately a year ago I was driving and the service power steering now warning came on and power steering was lost. Again today April 2, 2015 I was driving approx 33 miles per hour and the service power steering now warning came on and all power steering was lost. Dealership fixed it the first time under warranty my car is now out of warranty and I am taking it to the dealership today.

- Brownsburg, IN, USA

problem #279

Mar 282015

Fusion 6-cyl

  • 53,000 miles
I have had two incidents with the power steering. First incident while driving on the I95 the wheel locked on me, fortunately I was exiting the highway at the time. Second time my car was parked in my drive way and on my way out the wheel locked again and gave me a error report of power steering fault assist. I don't know what to do next. After reading the stories about this being a problem with the Ford Fusion. Help!!!

- Miami, FL, USA

problem #278

Mar 062015


  • 56,000 miles
While I was driving to Florida the ABS indicator come on, I parked my car. After reading the manual, found that the power steering was listed for problem, once I restarted the car it was impossible to turn the wheel. There was no other warning nor is there anything wrong with my car. Come to find out there is no recall on this but had to replace both front lower control arms and epas steering gear. After reading and finding may problems with the steering there need to be a recall on this problem.

- Oregon, OH, USA

problem #277

Mar 242015


  • 126,000 miles
I was driving to work and my car displayed a message that said service advance steering. I made it to work but upon leaving work my car displayed the message service power steering now and it would not turn. I do no know where this problem came from or how it occurred. I feel like Ford should be responsible for it due to it being an issued that has been reported by several others and just came up from out the blue.

- Tupelo, MS, USA

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