CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
42 / 2
Injuries / Deaths:
12 / 1
Average Mileage:
72,151 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Fusion. The contact stated while driving 50 MPH, an unknown warning message for the power steering appeared on the instrument panel along with an audible chime. The contact stated that excessive force was needed to steer the vehicle as she moved to the shoulder of the highway. Due to the failure, the contact had the vehicle towed to her home. The manufacturer was notified of the failure and she was given an estimate for the diagnostic fee and repair. The contact was then referred to the NHTSA for further assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (STEERING) which she linked to the failure. The vehicle was not repaired. The failure mileage was approximately 230,000. Consumer stated steering has a recall and was told to call and report the vehicle not being safe.
I was driving and the advanc Trac and the power steering check light came on and within 3 to 5 minute of both codes flashing, the power steering service now came on and the steering wheel locked up as I was traveling 55mph with traffic all around nearly causing me to crash with other cars within a sharp curve because of steering wheel locking up as I was in fast lane and had oncoming traffic coming from opposite direction. I barely was able to pull into slower lane and had to use all my body weight and strength to maneuver off the highway to safety. A very terrifying event with only a few moments of prior notice of any problem with the car. This needs to be a safety recall, because of such a short notice, the indicator changed to service power steering now faster than I could change lanes to get off of congested highway. This could have been a deadly ending or caused serious injury for me and other nearby motorists had I not immediately turned on my hazard signal and started tapping brakes to warn others of my perilous situation. I have not had any prior indicator lights alerting me of any problem with the steering. And the warning of any problem was less than 5 minutes before it told me to service power steering now and the lock down of the steering wheel. Too short of a notice especially speeding down a congested highway amongst other drivers who were unaware of the dire situation of trying to control my car and not causing a major collision of multiple cars. I have not reported to anyone as it only happened yesterday and is now the weekend but the vehicle is available for inspection at any time. I had to call for someone to pick me up because I was stranded and I shook so bad from the experience. A friend with a tow trailer and my husband loaded the car and brought to my home. Too dangerous to drive. I am going to contact the dealership first thing Monday to have them check it out. I really need my car because I can't afford to purchase another.
Failed Power Steering Assist (Electronic Steering) and AdvanceTrac Assist. Steering wheel hard to turn, and will cause an accident. Current bulletin recall for power assist feature, only applies to Ford Fusions Manufactured after August 2012. I am requesting that the current open recall for Ford Fusions be limited to ALL Ford Fusions from 2010-2012. Mine was manufactured in July, 2012 and is NOT covered under current recall. Many Fusion owners are requesting for this recall to be open for ALL Ford Fusions from years 2010-2012. It has appeared that most 2010-2012 fords fusion owners are experiencing lack of power steering in the electronic steering. Consumer's vehicle is not under the current Ford recalls, as other owners. The rack and electric gears have failed in my Fusion, as well as other fusions as stated. Consumer's Fusion is actually in-between recalls. The recent recalls are for Ford 19S26, and Ford 15S18.
The advanctrac power ateeeing Vera or continue to malfunction. Safety put a risk because can-€™t steer the vehicle or turn which causes a collision. It has went outa total of 4 times since I purchase the car two years ago. The dealership is whom time me this model of vehicles has this issue. They reset but it cost 135 dollars each time. They no warning till it gone out, then the advancetrac power steering light will appear. Ford is aware of this why not recall.
- Columbus, OH, USA
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The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The contact stated that the power steering warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 170,000.
I have a 2012 Ford Fusion SEL and my power steering has failed again. I say again bevause the previous owners of my vehicle had power steeting failure as well. They took my car to Greenway Ford due to power steering failure, which was in August 2015. The recall letter from Ford wasn't sent out until October 2015, which tells me that they got the same medssage on their dashboard that I'm getting now... "power steering failure". Ford's remedy at that time was to either fix the gear box if any codes were present or if no codes were present, then to update the software for the power steering. The simple fact that the dashboard says "power steering failure", means that a DTC code would have been present. Hence why the message on the dashboard, but Ford took the cheaper way out. For them, it was faster and easier to just update the software instead of replacing the gear box. Knowing that replacing the gear box would have solved the issue. Now 6 years later, im now stuck with the same issue that Ford allegedly fixed. However, the recall from Ford specifically stated "if any codes are present, to replace the gear box. Ford didnt do that. They went the cheaper way around and updated the software instead and i want Ford to replace the gear box on my car like they should have done the first time back in 2015.
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated and the steering wheel was difficult to maneuver. The vehicle was taken to the dealer and diagnosed with power steering assist failure. The dealer replaced the steering gear and steering rack related to Extended Coverage Number: 15N01; however, the VIN was not included in the extended coverage. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the steering gear and steering rack replacement since the vehicle was not covered under warranty. The failure mileage was 54,921.
Power steering fails on and off going down the road. Makes it very difficult to control vehicle. says power assist failure, I see this is a problem and has recalls before but when i put in my vin number nothing comes up.
The contact owns a 2012 Ford Fusion. The contact stated that the steering was inoperable. The steering wheel failed to turn as needed with a steering fault message displayed. The vehicle was towed to a local dealer where it was diagnosed that the steering needed to be replaced. The vehicle was not covered under special coverage. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 80,000.
As of now what I'm aware of, the power steering has went out on the car. I was driving and the traction light came on by itself but then it went away. Two days later as I was driving and making a turn the wheel wouldn't budge unless I used ALOT of force. Only at specific speeds does it become a little easier to drive. My safety was at risk because I had enough time to turn toward the light, but someone coming off the freeway almost hit me from the back from how slow I was going. The wheel got stuck since I wasn't accelerating and I let the brake go slowly since I was turning, so I stopped in middle of the road for a second. I had to realize that my wheel was messing up while in the middle of driving. Yes I got the car checked out by a local car repair shop. They were able to confirm that for me as well. I spoke with representatives as well from the ford service department and they informed me I would have to get a new electrical rack since it does not run on fluid. This has not happened before or previously. The traction light stays on continuously and they just started to appear a couple days ago. I have not been driving the car since because I am scared of the wheel getting stuck or affecting anything else.
The power steering control module failed causing a complete loss of the ability to steer. The car WILL NOT steer at all. Vehicle was towed to the dealer where they wanted $1850 to replace this power steering module which has already been replaced in the past under what I believe was a recall for this vehicle. The exact part they replaced has failed again. This is a very dangerous issue and needs to be addressed further. Once the loss of steering happened a message popped up on the dash "Service power steering immediately" or something very close to that message...
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 20 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive only forward and park in front of her residence. The contact stated, later on, the steering wheel services warning light was illuminated. The contact called the local dealer and made them aware of the failure however, the dealer did not have an appointment available until 2/10/2022. The contact called a second local dealer; Tasca Ford Berlin (250 Webster Square Rd, Berlin, CT 06037, (860) 828-3546), and made them aware of the failure however an appointment was not available until 1/28/2022. The contact took the vehicle to an independent mechanic and the mechanic associated the failure with NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the vehicle lost power steering assist. The contact was able to manually drive the vehicle back to her residence. The contact was informed by an independent mechanic of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was then towed to the local dealer and it was confirmed that the VIN was not included in the recall or covered under warranty. The contact requested that the mechanic repair the vehicle at her expense even though she believed that she should not be responsible for the repair. The manufacturer was not made aware of the failure. The failure mileage was 69,099.
The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "service power steering-€ and "service StabiliTrak, '' warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. He had initially taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure; he was then referred to a dealer for assistance. The dealer and the manufacturer were notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 91,000.
The contact owns a 2012 Ford Fusion. The contact stated that while the son was driving approximately 40 MPH, the power steering assists suddenly failed to cause the steering wheel to become difficult to turn in either direction. The power steering and traction control warning lights were illuminated. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving 50 MPH, the "Steering Assist Fault" warning message was displayed and the steering wheel locked up. The contact was able to pull over and restart the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The dealer informed the contact that the vehicle had previously been serviced under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
The electric power steering suddenly stopped working while my child was driving causing her to almost crash. I had to drive the car home and it is almost impossible for me to turn the wheel at 200lbs - there is no chance that she could steer the car like this and it just suddenly stopped working while driving with no warning. It is scheduled to go to the dealership to be looked at but I am told even though 2012 Ford Fusions are being recalled for this exact issue - hers is not part of the recall? No warning prior to it being disabled - once disabled yes, it tells you it-€™s not working. I have driven plenty of cars with no power steering and they are drivable - this requires your full body weight to force the car to turn and at 120lbs - you just don-€™t weigh enough to turn the car or stop it safely. I am thankful she was not on the Highway because that could have ended VERY badly.
I was driving in North Miami Beach, Florida when I suddenly felt something change in the car. At the same time, I noticed a warning light turned on. I decided to stop to see what was going on. At the time is when I noticed the steering wheel went stiff. Invoked up what the warning light meant and it was for the power steering. I took the car in to the mechanic to change the rack and pinion. This fixed the problem, but six months later the problem was back. From then on the steering wheel is stiff. It is dangerous to drive this way so I took it to Ford to get fixed, but I was quoted $2,500 with only a 2 year warranty. I have read online from other Ford Fusion drivers the issue usually reoccurs even when fixed. There is a recall for my model vehicle for power steering, but Ford told me my particular VIN does not fall under the recall even though it fits the model and year description of the recall.
A D V E R T I S E M E N T S
- Mooresville, NC, USA