Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 11 of 24)

« Read the previous 20 complaints

problem #268

Feb 262015

Fusion 6-cyl

  • 95,000 miles


I own a Ford Fusion 2012 with about 95,000 miles on it. No other issues since its purchase in November 2014. Weeks ago I started the car, and the powersteering assist message came on, could not move car. Steering locked. Read the manual for car. Turned car off and back on. Problem went away. I thought it might be the cold weather or ice blocking a sensor. However intermittently this has happened again and again and sometimes takes several tries of on/off to get the car to become drivable. Also now it sometimes says advancetrac service and the drivers side door will not open so I, a tall person, need to try to climb over the seat and get out on the passenger side into traffic. Having ones car not start up in a city such as mine is dangerous for single women at night who might be alone. So far this power steering lock hasn't happened while driving like many of the other hundreds of posts about the advancetrac problems, but I am scared that this will happen to me and that I could get into an accident. I am a student and do not have thousands of dollars to repair this vehicle if the issue will just keep happening again and cost me more thousands of dollars. The closet Ford dealer to me is in latham, NY and they do not answer their phone. I feel very unsafe in this vehicle that I need to drive on a daily basis. I believe that Ford should have a recall of these unsafe cars.

- Troy, NY, USA

problem #267

Mar 102015

Fusion 6-cyl

  • 23,585 miles
On Tuesday March 10th 2015 I was driving West bound on w beloit rd just past moorland rd in new berlin wi. As I was negotiating a right turn just before towner dr, when unexpectedly my power steering went out in the middle of a turn. I was not able to safely steer my vehicle though the turn and nearly collided with an oncoming vehicle head-on. At the time of the power steering failure I was traveling approximately 40mph and the steering was incredibly difficult especially when caught off guard. The power steering failure and the warning message "power steering assist fault, " "service advancetrac" I got came at the exact time and no forewarning to the failure. I was eventually able to slow down and move off the side of the road, after turning the car off and turning it back on the power steering failure went away and there was no warning message displayed any more. I took my vehicle to hiller Ford in franklin wi to get inspected. I was not given an answer that said why my power steering failed. I was told they found the failure codes during inspection and that they cleared the codes from the system.

- Milwaukee, WI, USA

problem #266

Mar 072015

Fusion 6-cyl

  • 58,250 miles
I was on my way to get my Ford Fusion inspected and went to make a left turn the power steering went out which cause it difficult for me to complete the turn and I almost hit a house while turning. Mileage is at 58250. This is a major safety issue I had my four old son in the car with me and it could have been really bad. I contacted Ford dealership I have an appointment next week for them to look at it and I feel they should be responsible for this. I would understand if my mileage was higher but not even 60000 miles.

- Uniontown , PA, USA

problem #265

Dec 142012


  • 79,000 miles


Driving one day had just took off so wasn't going that fast an was approaching a turn and found out that I had to hold the steering wheel real tight because I could not turn the car.tried to get my car fixed as a matter of fact I did take it to a Ford dealership and got charged for something that I thought was going to take care of the problem but didn't the problem came back. My car is still saying get power steering rack advance trac serviced. Tried 3 times to fix but nothing seems to work, I need your help !

- Allen Park, MI, USA

problem #264

Aug 252014

Fusion 4-cyl

  • 63,000 miles
In August, 2014 while driving on a residential street at approximately 30 mph and lost control of vehicle due to electric power assisted steering (epas) system failure. I had the vehicle towed to a Ford dealer for repair and the repair cost was $936.39. In March, 2015 the same thing happened and Ford claims they have no liability for repair of the epas. This epas system is defective and unsafe and Ford should be held liable and accountable. Many other models with the same epas system have been recalled and the department of transportation has opened an investigation on October, 2014 for the 2012 Fusion led by jeffrey L. quandt, chief of vehicle control division Office Of Defects Investigation.

- Las Vegas, NV, USA

problem #263

Feb 222015


  • 62,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10 mph, the power steering seized and the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the complete power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000. The VIN was not available.

- Baumont, TX, USA

problem #262

Mar 032015


  • 52,000 miles


The contact owns a 2012 Ford Fusion. The contact stated that while driving at 10 mph, the check engine and the power steering warning lights illuminated. As a result, the contact had to use excessive force to maneuver the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,000.

- Raleigh, NC, USA

problem #261

Feb 162015


  • 60,000 miles
The contact owns a 2012 Ford Fusion. While driving at various speeds, the power steering would suddenly malfunction causing the steering wheel to become very difficult to turn. The contact indicated that the failure was intermittent and a warning message was present indicating "steering failure". the vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 60,000.

- Carlsbad, CA, USA

problem #260

Feb 032014


  • 26,000 miles
Initially the Ford Fusion 2012 would not start. Towed to sawgrass Ford dealer & they fixed it. No mention that it was a recall to fix the throttle body. Our mechanic told us. Repaired car driven home and next day driving at 50 mph the power steering failed. Pulled over, restarted and continued driving to our mechanic without power steering. He advised the dealer should fix this. They refused. We tried to trade in for a Focus. Refused. Wanted $2000 to fix problem. Sold to car max & will never return to a Ford again.

- Weston, FL, USA

problem #259

Feb 212015

Fusion 4-cyl

  • 62,000 miles
The electronic power assisted steering (epas) system failed. This has happened several times and I was able to pull over and restart the vehicle. After restarting the vehicle, it was fine to drive because the system reboot. On February 21, 2015, the epas would not reboot and I could not steer the vehicle. This could have resulted in a serious accident.

- Webster, TX, USA

problem #258

Feb 232015


  • 100,000 miles


The contact owns a 2012 Ford Fusion. The contact stated that while making a right turn at approximately 5 mph, the steering became difficult to maneuver as the advance track and the service power steering warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000. The VIN was not available.

- Jewett, OH, USA

problem #257

Feb 162015


  • 59,129 miles
I stopped at the gas station and got back in my car after getting gas and drove out of the gas station parking lot when my steering wheel became very hard to steer and a few seconds later the advancetrac light came on and remained on the entire drive home, as well as the wheel was very difficult to turn and very scary. I have read about many others with this same complaint online and am wondering why this has not been recalled. This is very dangerous.

- Rowlett, TX, USA

problem #256

Jan 232015


  • 24,000 miles
Power steering on my Ford Fusion 2012 failed - I was on a highway off ramp and almost got into a crash as a result. I have contacted Ford several times about the issue, they seem not to care. Please help and look in to this before I actually get into a crash as a result of the powertrac steering failing. I have seen from online reports that many other people have this problem. This is now the sixth time this happened.

- Menlo Park, CA, USA

problem #255

Jan 222015

Fusion 4-cyl

  • 67,954 miles
I was driving on a highway traveling around 65 mph when suddenly a warning light came on saying "power steering assist fault" and the steering wheel became hard turn. I managed to get out of the highway and drove home on streets with very difficult and hard to steer. I since contacted Ford dealer for probably there has been a recall on the problem, but they stated there is not and since my car is no longer under warranty I need to paid for repairs. I believe this issue should be consider for a recall, since the problem happened while I was driving and I easily could had been involved in automobile accident.

- Fontana, CA, USA

problem #254

Jan 302015

Fusion 4-cyl

  • 70,500 miles
While driving the power steering stopped working.

- Glen Ellyn, IL, USA

problem #253

Jan 142015

Fusion 4WD 6-cyl

  • 55,500 miles
While driving advancetrac warning came on along with service power steering soon warning. I drove approx 5 more miles before I got to work. When I left work in the morning, there was no power steering in the car. I had the car repaired (dealership said the system needed reset) on Friday the 16th and the problem recurred on the 20th. I was then told the vehicle would need a new part. I had the car serviced on 1/29/15 and within 5 minutes of leaving the garage, the warning lights were back and the power steering failed. I am currently working with the dealership to get the issue resolved.

- Uniontown, PA, USA

problem #252

Jan 282015


  • 53,000 miles
Front passenger tire was low and drove the car 1.75 miles to service station to fill up. During the drive warning messages turned on - service advancetrac & service power steering soon. After stopping the at a store and restarting the car, new messages turned on - service advancetrac & service power steering now. The power steering then turned off and the car was extremely difficult to control. Fortunately, the car was not in a turn or another steering intensive maneuver.

- Augusta, GA, USA

problem #251

Jan 082015


  • 64,000 miles
Driving power steering service light came on steering became hard couldn't turn wheel hit a snow mound damaged front bumper.

- Aurora, OH, USA

problem #250

Jan 152015


  • 50,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the power steering warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.

- Maxton , NC, USA

problem #249

Jan 122015

Fusion 4-cyl

  • 40,000 miles
While driving my 2012 Ford Fusion my power steering went out causing me to lose control of the vehicle while I was turning causing me to side swipe my door against a pole.

- Nashville, TN, USA

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