Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 16 of 24)

« Read the previous 20 complaints

problem #168

Sep 202014


  • 44,500 miles


I was driving my 2012 Ford Fusion when the service power steering/ service power train light came on. While I was driving the steering wheel became stiff and I was unable to turn the steering wheel. This is a major safety concern and should be dealt with accordingly.

- Grove Cty, PA, USA

problem #167

Sep 162014


  • 61,800 miles
As other complaints, the power steering assist faulted resulting in no power steering. Fortunately, I was not moving at the time. Same repair is required as everyone else to repair the power steering. Contacted Ford and they do not have a recall. They suggested we contact the national highway transportation and safety administration which we did. If enough people complain perhaps a recall will result. This is a real safety issue especially for young drivers lacking the experience to handle a car that suddenly looses normal steering.

- Beaver, OH, USA

problem #166

Sep 162014


  • 62,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that immediately after starting the engine, the steering wheel became hard to turn and the power steering assist warning light illuminated. The vehicle was taken to the dealer. The technician diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000.

- Beaver, OH, USA

problem #165

Sep 122014


  • 42,000 miles


The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 40 mph, the service power steering warning light illuminated and the power steering failed. The vehicle was towed to the contact's mechanic shop. The contact was a certified mechanic who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was aware of the failure. The approximate failure mileage was 42,000.

- Lihue, HI, USA

problem #164

Sep 082014


  • 36,000 miles
The contact owns a 2012 Ford Fusion. While driving 3 mph in reverse, the power steering seized and excessive force was required to maneuver the steering wheel. The power steering assist fault message illuminated on the instrument panel. The failure occurred three times within one week. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 36,000.

- Fresno, CA, USA

problem #163

Sep 142014


  • 79,500 miles
Steer fault assist warning light came on and lost power steering.

- Houston, TX, USA

problem #162

Aug 062014


  • 32,689 miles


The power steering suddenly quit working on our car, so my wife restarted the car and it worked fine again for about a month. Now it has suddenly quit working again and will not start working again even if I restart the car. This could potentially be a very dangerous problem. I have done some research online, and the internet is full of this same complaint on the same: Make, model, and year of vehicle.

- Deridder, LA, USA

problem #161

Sep 102014


  • 54,800 miles
I was driving downhill at a steady 60 mph with no turns and got a error message on the dashboard to "service power steering now" and "service advancetrac now". the tow was covered under roadside assistance, however the estimate for this fix has not yet been received. For a brand new vehicle purchased with 0 miles, this sort of problem has been common among other vehicles and deserves a recall. Had I not known what to do given the situation, there could have been a very bad accident.

- Westminster, CO, USA

problem #160

Sep 082014

Fusion 4-cyl

  • 36,800 miles
On several occasions the power assist failure light would come on while driving. The power steering would go out. You would have to stop, turn car off, wait 5 seconds then start car again. The power steering would re-engage at that point. Then it happens again a day later, sometimes months later.

- Meadville, PW, USA

problem #159

Sep 052014

Fusion 4-cyl

  • 42,000 miles
Driving on interstate suddenly power steering stopped working. At the same time service light appeared on dashboard.

- Ann Arbor, MI, USA

problem #158

Jul 152014

Fusion 6-cyl

  • 36,744 miles


What action has your dealer taken to address the issue?:the dealership has been giving her the run around, the service mgr ([xxx]) is always too busy to look at her paper work; says they have been short-handed and I called him several times with no luck; [xxx] originally told me he would contact a Ford sales agent to get try and get her some assistance but never did. Finally, today, 8/5/2014, I spoke to the GM, [xxx] and asked about a credit card Ford supposedly has to help with repairs. He called me back and said the application had to be mailed in, which will take even longer to see if my mom would get approved. There was nothing else he could do. My mom is still trying to come up with the money. She has been without a car for three weeks! this is so horrible the run-around I've been getting and especially her. I have reported to BBB, NHTSA (ODI# 10618045) and your cust relations with no help from Ford, her case# is cas-[xxx] - VIN# [xxx] and all cust relations say is I'm sorry; that is not helping what assistance are you seeking from Ford Motor Company?:my mom need her repairs paid by Ford; there is no way a car that new should have something major happen to it. At this point the warranty is not important; she could have been killed or seriously injured or vice versa. This should be a recall and this is a safety issue. Call me with your decision, [xxx] or send email to [xxx] are you the owner of the vehicle :yes VIN : [xxx] mileage : 36,744 where is your vehicle now : at home now have you contacted the dealer :yes dealer name : [xxx] contact information first name :[xxx] last name :[xxx] address :[xxx] city : [xxx] email address :[xxx] phone number :[xxx] sent from windows mail information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Caruthersville, MO, USA

problem #157

Sep 072014

Fusion 4-cyl

  • 47,000 miles
Vehicle's power steering assist fails at random while driving. At this point, it becomes very hard to turn the steering. The problem temporarily resolves if the engine is stopped and restarted again. This poses a serious safety issue while driving on highways or making sharp turns. Although this issue has occurred at least 6times at random occurrences in the past 2 months, on Sep 7 2014, when the issue occurred again while driving on a highway, restarting the engine did not resolve the issue. The vehicle was purchased as new in Nov 2011 and approx.47000 miles on it. No engine issues or service engine light were present at the time of the problem.

- Nashua, NH, USA

problem #156

Aug 292014

Fusion 6-cyl

  • 31,000 miles
I was approaching a red light and all of a sudden my power steering went out. The dashboard at the same time read steering fault service now! I am lucky that I was not on the highway or that my grandchildren were not in the car. I am scared to drive the car. It's at service now and they claim there is nothing wrong.

- Colts Neck, NJ, USA

problem #155

Sep 032014


  • 23,000 miles
While driving at 45 mph, my power steering stopped working. I was able to pull safely to the side of the road, but could not steer the vehicle. I turned the vehicle off, and started it again. The power steering worked again for 2 more miles, and then went out again. I turned the vehicle off and reset the steering again. After driving 3 more miles, the power steering stopped working again. When I went to the Ford dealership to have this fixed, they told me that they could not do anything to fix the problem unless the power steering was not working at that particular moment. This could be a potentially fatal problem, depending on speed, traffic, and road conditions.

- Yorktown, VA, USA

problem #154

Aug 292014


  • 48,000 miles
Was driving around 30mph down a residential street when my power steering light came on and I suddenly lost power steering. Luckily I was on a slow street with not many cars but had there been a car in front of me, I would've crashed. Looked into it and it was a faulty power steering rack, something Ford has heard about a lot but hasn't acknowledged it as of yet.

- Las Vegas, NV, USA

problem #153

Jul 212014


  • miles
On 7|8|2014 I bought a Ford Fusion at mandal in D'iberville. On 7|21|2014 until 8|4|2014, it was brought to the ship due to steering repair which cost me $50 out of pocket (costing the warranty $1661.14). On 8|20|2014, the car made a complete stop in traffic while I was driving it. Mandal instructed me to call a tow service to have them tow the car back to the dealership. It is currently still in the shop due to front end lose. They are now telling me that it will cost me $165 plus taxes out of pocket. I've called and spoken to them and they are giving me a hard time saying that they have nothing else to do with it because it is no longer their responsibility. I have had this car for less than two months and it is already costing me too much. They are refusing to return the car. I am frustrated and very disappointed in the service that I have received at mandal and truly believe that I will never again make a purchase with them nor will I recommend their business to anyone. Is there anything that I can do about this? I really need to return the car and buy another because I am severely dissatisfied with the overall service that I have received thus far.

- Biloxi, MS, USA

problem #152

Aug 252014

Fusion 4-cyl

  • 113,000 miles
My wife was coming home from the store on a back road and slowed for a curve and she said the power steering just quit working with a warning light power assist failure she called me and I told her to cut the engine off and restart the car now it works.but I bought this car for my daughter to drive and it happened to me 3 or 4 times since we bought this car used in April with no warranty what can I do since there is no recall on this car ?

- Disputanta, VA, USA

problem #151

Feb 222014

Fusion 4-cyl

  • 45,000 miles
Loss of power steering.. with no warning. Multiple times...,

- Fremont, CA, USA

problem #150

Feb 152014

Fusion 4-cyl

  • 45,000 miles
Power steering assist comes on once a month. Ford says my warranty doesn't cover it, ,,, now I have no power steering, , and don't know what to do.. pay off my loan and take this car back to the junk yard...I cant trust driving my kids in this death trap....

- Fremont, CA, USA

problem #149

Aug 102014


  • 32,000 miles
As I was driving down a city road at 35 mph on August 10, 2014, my power steering lights came on and my vehicle stated there was a "power steering assist fault". I drove two more miles home with my hazards on because the wheel would barely turn. When I got home, I turned off my car and read the manual, which states to restart the vehicle. I restarted the vehicle and everything worked. On August 27, 2014, I was on the freeway going 65 mph, and my powering steering lights came on and my vehicle stated that there was a "power steering assist fault". I pulled off at the nearest ramp, and turned into a parking lot so that I could park and restart my car. I didn't even get into the parking stall because my wheel would no longer turn. I restarted the car and the power steering came back on.

- Henderson, NV, USA

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