Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,482 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 16 of 24)

« Read the previous 20 complaints

problem #176

Oct 062014


  • 30,000 miles


Traveling along and accelerator pedal did not respond to pressing and steering was hard to steer. Car was still running. Loss of power steering and no gas pedal. Pulled over and turned car off and restarted. Issue went away but came back 20 miles later. I called dealer shenandoah Ford and was told this is normal and nothing to worry about and keep driving.

- Bentonville, VA, USA

problem #175

Oct 012014

Fusion 6-cyl

  • 89,000 miles
Driving in rush hour traffic in atlanta, power steering failed. Warning light came on stating "power steering assist fault" and "service advancetrac". has happened in the past and simply restarting the car would fix the issue. However, I have restarted the car 4 times since then and the error will not go away. Power steering on car will not work.

- Cartersville, GA, USA

problem #174

Sep 282014

Fusion 6-cyl

  • 37,000 miles
The contact owns a 2012 Ford Fusion. While attempting to exit a parking lot, the steering wheel became difficult to maneuver and the eps indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000. Updated 12/01/14 updated 5/7/2015

- Staffordsville, VA, USA

problem #173

Sep 292014

Fusion 4-cyl

  • 54,328 miles


Leaving a parking space in a parking lot, lost power steering. Power steering is now not working. Dealer says there is no warranty on vehicle for problem. Dealer also said they have had several problems with the power steering on these vehicles. Now it is my responsibility to pay $1,500 + to fix a safety hazard! I also have a 15 year that drives the car regularly. He is no longer allowed to drive the car for obvious safety reasons. I have also heard and read about problems with the steering locking as you are driving.

- Boise, ID, USA

problem #172

Sep 282014


  • 35,788 miles
I have a 2012 Ford Fusion 4 dr that we have had for about 1 year. I was driving the vehicle when all of a sudden a light came on the dash and I instantly had no power steering. I was travelling 65 mph on hwy 81 and luckily was able to get the vehicle pulled over to the side of the road. I shut the vehicle off and restarted it and the problem went away. I have had this happen now several times and am concerned that if I were passing someone or making a turn and the power steering failed I would have an accident. Ford does not seem to acknowledge this problem.

- North Platte, NE, USA

problem #171

Sep 252014

Fusion 4-cyl

  • 49,000 miles
We were driving quite slow through roosevelt state park in North Dakota when a warning came across our display saying "check power steering now". we kept driving and came across some road construction, so we turned the car off. When we started the car to continue through the park, we had no more power steering. It became very difficult to turn the car while we looked for a service station. The Ford dealer in that area did not have time to look at it for 30 days and the person at the service station told us to man handle it back to Wisconsin. That is what we did and took it directly to the Ford dealership here in marshfield, Wisconsin. They claimed there is no warranty and that the problem is unusual at this low mileage. We are paying $105 to get it diagnosed and do not know what it will cost to repair. I found that Ford does know there is issues with the power steering. We feel it was dangerous for us to be driving the car in this condition. We are very disappointed in how this issue is being dealt with.

- Marshfield, WI, USA

problem #170

Sep 022014


  • 66,655 miles


When first starting the car after it has been parked for a while with turning the ignition on with the key. The steering wheel feels like it is locked in position and can not be turned in any direction. This usually lasts for less than a minute or two, then the power steering return as normal. This has happened several times now in the past 2 months and appears to be increasing in frequency. The Ford dealership at first replaced the passenger side lower arm and charged $637. After returning less than a week later to complain that the same exact problem was still happening. The dealership did a diagnostic check and said it was now the gear assembly which would cost $1,713.18 with parts, labor and tax.

- Tequesta, FL, USA

problem #169

Sep 222014

Fusion 4-cyl

  • 25,925 miles
I bought the car used from carmax on April 5, 2014 with less than 15,000 miles on it. Apparently it passed their comprehensive 125 pt inspection. Since I had to be back at work later this week, was driving back to sacramento, California in Oregon on my way back from seattle, wa after dropping my daughter off at college. Made a lane change at 60 mph and noticed the stability control light on and the messages "service advancetrac now" and "service powersteering now" come on (I am deaf so I can't hear the chimes). Steering became a increasingly difficult, especially on the I-5 on the mountain passes in Oregon. I slowed down and was able to pull over to the nearest rest stop. Turned the car off to let it rest and turn it back on. Stability control light was off but service powersteering now message still came on at slower speeds. Stability control light came back on again with the "service advancetrac now" message displaying. Did this a few times with the same results and steering became increasingly difficult. Was able to get the car to my aunt's who lives nearby in Oregon. Since the car is still under warranty, my aunt called Ford who then sent out a tow truck to have it towed to the nearest Ford dealership in roseburg, or. Where it's being looked at. Did some research and came across all these recent complaints for the same year and model of my car. Never had anything like that happened to me before and it was a scary experience. I or someone else could've been killed from this issue. It seriously needs to be addressed and dealt with.

- Antelope, CA, USA

problem #168

Sep 202014


  • 44,500 miles
I was driving my 2012 Ford Fusion when the service power steering/ service power train light came on. While I was driving the steering wheel became stiff and I was unable to turn the steering wheel. This is a major safety concern and should be dealt with accordingly.

- Grove Cty, PA, USA

problem #167

Sep 162014


  • 61,800 miles
As other complaints, the power steering assist faulted resulting in no power steering. Fortunately, I was not moving at the time. Same repair is required as everyone else to repair the power steering. Contacted Ford and they do not have a recall. They suggested we contact the national highway transportation and safety administration which we did. If enough people complain perhaps a recall will result. This is a real safety issue especially for young drivers lacking the experience to handle a car that suddenly looses normal steering.

- Beaver, OH, USA

problem #166

Sep 162014


  • 62,000 miles


The contact owns a 2012 Ford Fusion. The contact stated that immediately after starting the engine, the steering wheel became hard to turn and the power steering assist warning light illuminated. The vehicle was taken to the dealer. The technician diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 62,000.

- Beaver, OH, USA

problem #165

Sep 122014


  • 42,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 40 mph, the service power steering warning light illuminated and the power steering failed. The vehicle was towed to the contact's mechanic shop. The contact was a certified mechanic who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was aware of the failure. The approximate failure mileage was 42,000.

- Lihue, HI, USA

problem #164

Sep 082014


  • 36,000 miles
The contact owns a 2012 Ford Fusion. While driving 3 mph in reverse, the power steering seized and excessive force was required to maneuver the steering wheel. The power steering assist fault message illuminated on the instrument panel. The failure occurred three times within one week. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The failure mileage was 36,000.

- Fresno, CA, USA

problem #163

Sep 142014


  • 79,500 miles
Steer fault assist warning light came on and lost power steering.

- Houston, TX, USA

problem #162

Aug 062014


  • 32,689 miles
The power steering suddenly quit working on our car, so my wife restarted the car and it worked fine again for about a month. Now it has suddenly quit working again and will not start working again even if I restart the car. This could potentially be a very dangerous problem. I have done some research online, and the internet is full of this same complaint on the same: Make, model, and year of vehicle.

- Deridder, LA, USA

problem #161

Sep 102014


  • 54,800 miles
I was driving downhill at a steady 60 mph with no turns and got a error message on the dashboard to "service power steering now" and "service advancetrac now". the tow was covered under roadside assistance, however the estimate for this fix has not yet been received. For a brand new vehicle purchased with 0 miles, this sort of problem has been common among other vehicles and deserves a recall. Had I not known what to do given the situation, there could have been a very bad accident.

- Westminster, CO, USA

problem #160

Sep 082014

Fusion 4-cyl

  • 36,800 miles
On several occasions the power assist failure light would come on while driving. The power steering would go out. You would have to stop, turn car off, wait 5 seconds then start car again. The power steering would re-engage at that point. Then it happens again a day later, sometimes months later.

- Meadville, PW, USA

problem #159

Sep 052014

Fusion 4-cyl

  • 42,000 miles
Driving on interstate suddenly power steering stopped working. At the same time service light appeared on dashboard.

- Ann Arbor, MI, USA

problem #158

Jul 152014

Fusion 6-cyl

  • 36,744 miles
What action has your dealer taken to address the issue?:the dealership has been giving her the run around, the service mgr ([xxx]) is always too busy to look at her paper work; says they have been short-handed and I called him several times with no luck; [xxx] originally told me he would contact a Ford sales agent to get try and get her some assistance but never did. Finally, today, 8/5/2014, I spoke to the GM, [xxx] and asked about a credit card Ford supposedly has to help with repairs. He called me back and said the application had to be mailed in, which will take even longer to see if my mom would get approved. There was nothing else he could do. My mom is still trying to come up with the money. She has been without a car for three weeks! this is so horrible the run-around I've been getting and especially her. I have reported to BBB, NHTSA (ODI# 10618045) and your cust relations with no help from Ford, her case# is cas-[xxx] - VIN# [xxx] and all cust relations say is I'm sorry; that is not helping what assistance are you seeking from Ford Motor Company?:my mom need her repairs paid by Ford; there is no way a car that new should have something major happen to it. At this point the warranty is not important; she could have been killed or seriously injured or vice versa. This should be a recall and this is a safety issue. Call me with your decision, [xxx] or send email to [xxx] are you the owner of the vehicle :yes VIN : [xxx] mileage : 36,744 where is your vehicle now : at home now have you contacted the dealer :yes dealer name : [xxx] contact information first name :[xxx] last name :[xxx] address :[xxx] city : [xxx] email address :[xxx] phone number :[xxx] sent from windows mail information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Caruthersville, MO, USA

problem #157

Sep 072014

Fusion 4-cyl

  • 47,000 miles
Vehicle's power steering assist fails at random while driving. At this point, it becomes very hard to turn the steering. The problem temporarily resolves if the engine is stopped and restarted again. This poses a serious safety issue while driving on highways or making sharp turns. Although this issue has occurred at least 6times at random occurrences in the past 2 months, on Sep 7 2014, when the issue occurred again while driving on a highway, restarting the engine did not resolve the issue. The vehicle was purchased as new in Nov 2011 and approx.47000 miles on it. No engine issues or service engine light were present at the time of the problem.

- Nashua, NH, USA

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