Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 22 of 24)

« Read the previous 20 complaints

problem #48

Aug 272013


  • 31,000 miles


Twice in one week the power steering went out. The power steering failure, service advance track light came on and the steering was difficult. Ford dealer is possibly going to replace the power steering assembly, they are waiting on an ok email since the code that they found is different from the one they are "familiar" with. The first time it occurred was with my son who has a learners permit. Very scary for a first time driver in a not even 2 yr old vehicle!

- Holland, MI, USA

problem #47

Aug 162013


  • 41,523 miles
Driving at approx. 62 mph on highway when warning light for "service advancetrac system and power steering assist failure. Very dangerous issue, lucky I did not hit another car as was changing lanes with concrete barrier to my left and fast moving vehicles to my right. I have researched this car and found numerous complaints similar to mine. Ford has car today and says steering gear bad, lucky I bought extended warranty. Ford should be required to replace these. This is a serious issue totally safety related. This vehicles has only 41,000 miles.

- Rowlett, TX, USA

problem #46

Aug 142013

Fusion 6-cyl

  • 25,000 miles
Traveling at 65 mph on interstate when service advanced trac light came on and power steering was lost.

- West Jordan, UT, USA

problem #45

Aug 202013

Fusion 4-cyl

  • 28,500 miles


The steering has play and is starting to lock. There is thud noise as I turn the steering wheel right to left and left to right.

- Cave Creek, AZ, USA

problem #44

Feb 122013


  • 20,000 miles
I was driving down the highway doing approximately 55 miles an hour.. conditions were clear.. all of a sudden there was some beeping noise.. then the wheel completely locked up on me.. I was thankful I was on a straight road.. I slowed down and the car had a warning stating the power steering had failed.. I put the car in park and shut off the vehicle.. since owning the vehicle (purchased brand new), there have been 5 power steering failures..

- Waldorf, MD, USA

problem #43

Aug 182013


  • 8,700 miles
After making a left turn and driving on a dry road at 35mph, I heard a signal and an image of a car & tracks appeared on upper left corner of dashboard along with words power steering, etc. I did not see the complete message since I had to concentrate on trying to steer into a parking space. I am an 84 year old woman and it was next to impossible to steer. The car was towed to dealer and they told me they were able to drive it without a problem. They will check it out tomorrow. Definitely power steering failure.

- Nags Head, NC, USA

problem #42

Aug 152013

Fusion 4-cyl

  • 17,860 miles


Power steering failed when driving in rush hour traffic. Driver got the car into a parking lot and turned off engine and restarted. Power steering was restored. The next day while driving approximately 25 miles an hour power steering quit again. Warning message appeared on display "power steering assist fault. Service advancetrac". restarted vehicle and power steering restored. Drove approximately 4 miles and the power steering failed again. Drove vehicle to a Ford dealership where the steering gear assembly was replaced.potentially dangerous situation. Wife was driving the first time and she didn't have the strength to steer the vehicle very well. If it had occurred on the freeway, could have been catastrophic. Hope Ford deals with this issue.

- West Linn, OR, USA

problem #41

Aug 152013


  • 16,500 miles
Waiting to turn left, as I started to go about mid-turn the power steering just stopped working? there was like a rubbing noise as this happened ( very loud) the indicator light came on about servicing the advance trac. I shut the car down and the problem went away for now.

- La Porte, IN, USA

problem #40

Aug 012013

Fusion 4-cyl

  • 21,500 miles
While driving less than 20 mph, I slowed down to pull up next to my mailbox when the power steering failed, nearly causing me to hit the mailbox. The car warning light and dinging sound went off and the instrument panel display said "power steering failure" then changed to "service advancetrac." Took vehicle to dealer the next day, was told some kind of gearbox failed in the power steering and it was replaced under warranty.

- Star, ID, USA

problem #39

Aug 042013

Fusion 4-cyl

  • 41,000 miles
My daughter was driving the car when the power steering quit and a warning dash light turned on. This is a very dangerous situation because it is difficult to control the car without power steering. She drove the car to a friends house and called me. I told her to come home and have her boy friend drive the car. When the car was started the failure cleared. I took it to the dealer and the car drove fine. After the dealer inspection, I was told that the car needed a new rack and pinion at a cost of $2400. If the rack and pinion are bad, why would the code clear? something else is going on.

- Alta Loma, CA, USA

problem #38

Aug 022013


  • 42,000 miles


The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 55 mph there was a complete loss of power steering without warning. The steering wheel became difficult to turn. The vehicle was maneuvered to the side of the road where the engine was turned off. Upon restarting, the power steering resumed in normal operation. The failure recurred multiple times before reaching the driver's destination. The vehicle had not been repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 42,000.

- Forney, TX, USA

problem #37

Jul 212013

Fusion 4-cyl

  • 18,800 miles
Was stuck in traffic for over three hours in about 25mph. At about 20 mins left in traffic, info light came on and stated power assist needs servicing and advance trac needs service. Then I was unable to turn easily onto the next few streets. We tried all different things to fix problem. Had to take it to the dealership where they replaced the steering rack but could not isolate the problem. Luckily for me the problem was covered under the warranty. Seems to be driving fine now but I am lucky this was at low speeds and did not cause an accident because I had both my young children and husband in the car. My husband had to drive the car home for two hours after this problem because we were out of town.

- Norfolk , VA, USA

problem #36

Aug 152012

Fusion 4-cyl

  • Automatic transmission
  • 600 miles
The contact owns a 2012 Ford Fusion. The contact stated that while in reverse, the vehicle violently jerked intermittently. The steering wheel seized with the illumination of the power steering assist failure light. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was notified. The approximate failure mileage was 600...updated 12-05-13 the consumer also stated the transmission did not shift correctly and it would slam into reverse.

- Pittsburgh, PA, USA

problem #35

Jul 232013

Fusion 4-cyl

  • miles
My wife was getting ready to leave the house and drop the kids off at daycare and then go to work. The power steering went out on her before and I told her to turn it off and back on. Last time it worked to reset the power steering, but this time after attempting to turn the car off and on 5 times the power steering is still out. The scariest part is what could have happened if my wife had been driving with the kids and trying to make a turn?

- Moore, OK, USA

problem #34

Jul 192013

Fusion 6-cyl

  • 7,000 miles
On my way to work in the morning on a back country road, I went around a 90 degree turn, braking before going into the turn. On the way out of the turn, the engine stalled as I was trying to accelerate. I came to a stop, put the vehicle in park, and then it restarted with not problem, but shocked me a bit.

- Lititz, PA, USA

problem #33

Jul 082013


  • 13,000 miles
While operating the vehicle at 25 to 30 mph on urban street, the power steering assist stopped functioning as I entered a right hand curve, approximately 100 feet after a left turn. The vehicle had been in operation for approximately 20 minutes in stop and go city traffic. Temperature was approximately 75 degrees, clear and sunny. The "service advancetrac" warning message came up, along with an indicator on the inst. Cluster. Very hazardous and could lead to loss of control. Engine restart cleared the error message and vehicle returned to normal function.

- Seattle, WA, USA

problem #32

Jun 252013


  • 7,677 miles
Lost power steering with no warning. Fortunately, I was approaching a stop light. Could proceed ahead, but could not make left turn without great effort. Had to be towed.

- Arlington, MA, USA

problem #31

Jul 062013


  • 24,828 miles
Was making a left turn and braking when dummy light came on I could not make the turn locked up and had to turn forcefully to get out of intersection good thing no cars were coming the other way.

- Lakewood, NJ, USA

problem #30

Jun 292013

Fusion 4-cyl

  • 12,000 miles
I backed out of my garage and the steering "locked". I could not turn the wheel. A message appeared on the screen "power steering " etc. I checked the manual and followed instructions to wait 10 minutes and try again. It worked but I did not drive. I brought my car to my dealer on July 1. they ordered parts to arrive next day. My husband picked me up. This is a scary situation !

- Bernardsville, NJ, USA

problem #29

Jun 262013

Fusion 4-cyl

  • 52,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the power steering warning light illuminated as the steering became very hard to turn. The vehicle was towed to a dealer where it was determined that the electronic power steering unit needed to be replaced. The vehicle was not repaired. The failure and the current mileage was 52,000.

- North Scituate, RI, USA

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