Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
18 / 1
Injuries / Deaths:
8 / 1
Average Mileage:
47,054 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 6 of 24)

« Read the previous 20 complaints

problem #368

Oct 312015


  • 25,200 miles


Saturday, Oct 31st, the low tire pressure was indicated and verified the right-front tire was low when the car was started. I drove the car 3000 feet about 25 mph and service advancetrac and power steering assist fault displayed. Brought the car to the dealership and they claim the tires need replacing. Excluding the low pressure in one tire, there should have not been a failure and the tires are not bald.

- Oakland Park, FL, USA

problem #367

Oct 252015


  • 45,300 miles
The contact owns a 2012 Ford Fusion. While driving 20 mph, the steering wheel seized and an unknown warning light illuminated. The contact stated that the steering wheel required excessive force in order to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist system failed. The vehicle was repaired; however, the failure recurred. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 45,300.

- Alton, TX, USA

problem #366

Oct 252015


  • 47,547 miles
I live in alton, Texas this is the second time I have this incident. 1. time it happened the steering wheel was hard to move at first then was impossible to move. I was on the road close to home and I was able to park halfway in the driveway. Car was taken to dealer and was "fixed". 2. time it happened I was at the parking lot barely going to avenue I decreased speed and was able to get home light went on steering wheel was slightly hard to move

- Alton, TX, USA

problem #365

Sep 052015


  • 36,000 miles


On September 5, 2015 I was on my way to a funeral traveling on 695 in owings mills Maryland and experienced the lost control of my vehicle. While trying to steer back the steering wheel did absolutely nothing and also the trying to shift into gear was always a major problem. The gear shift would stick or sometimes hard to put back in place. From this my car was totalled.

- Gwynn Oak, MD, USA

problem #364

Sep 082015


  • 45,000 miles
While turning into a parking space the steering started making loud noises and was difficult to steer (had no power steering). I took it to a Ford dealer in my town. I explained what it was doing and he ordered a part for it without even looking at the car. He said the part alone would be approx. $1200. He said it was a power steering rack. He also said other 2012 Ford were on a recall for that problem but mine was not one of the recalls. I called that dealership the next day and cancelled the order. How could they know without looking at my vehicle? I then took my car to another Ford dealer in the town where I work (approx. 20 miles from my town). They also said it was the power steering rack (they did examine the car) but they said the part was on back order. They also said the part alone was $1200 and the total bill would be approx. $1550. It took 2 weeks to bet the part in. Meanwhile I had to continue to drive my vehicle with no power steering because they had no loaner cars to give me. They also said my car was not on the recall list even though it had the same problem as those that were recalled!! I bought this vehicle in Aug 2013 and it had 28,000 miles. Now 2 years later and the mileage @ 45,000 I have a bill for for $1550. I truly do not understand why Ford has not included more vehicles in the power steering rack recall since it appears that many many more vehicles have been affected. I would like to know why certain ones are recalled and others are not. I agree with one of the other earlier complaints when they talked about a class action suit for this problem.

- Defiance, OH, USA

problem #363

Oct 192015


  • 68,000 miles
I was driving my 2012 Ford Fusion home from work and was stopped at a stop light. When I resumed driving when the light turned green, my power steering suddenly malfunctioned while driving and I was no longer able to turn the vehicle causing me to crash into a pole. There was no warning, just total power steering failure while driving. It is extremely dangerous, and Ford has recalled half a million vehicles for the same issue, but for some reason my model wasn't included. It makes driving terrifying.

- Nanticoke, PA, USA

problem #362

Oct 022013


  • miles


2012 Ford Fusion. Attorney representing consumer writes in regards to vehicle defect associated with recall notice. The driver of the vehicle was involved in a single car accident. Consequently, the driver was burned to death. The lawyer on behalf of the driver, believed the accident was due to a defect associated with the vehicle that was recalled. The lawyer referenced recall # 15V340........updated 12/29/15

- Huntsville, AL, USA

problem #361

Oct 102015


  • miles
My steering wheel power is flashing in my dash board and it is hard to turn my wheel. I was putting air in my tire and when I started the car back up the power steering appeared and I wasnt able to turn the wheel.

- Hampton, VA, USA

problem #360

Oct 032015


  • miles
Power steering failed suddenly while my daughter was driving on roadway. Almost involved in crash due to inability to steer!

- Columbus, OH, USA

problem #359

Sep 252015


  • 78,231 miles
Lose of power steering when driving it came up as power steering assist fault. Same thing happened to Ford Fusion 2012 that went to Feb, and was recalled. My vehicle should be on recall also before an accident or death occurs.

- Sun Prairie, WI, USA

problem #358

Sep 272015


  • 45,471 miles


Driving at approximately 45 mph on highway 4 downhill into rutland vt (8:15pm) chime alert and dash screen alerted to "service power steering now! and "service advance trac", immediately lost all power steering. Vehicle extremely difficult to steer. Mechanically inclined, investigated issue, . but no fix and was forced to carefully continue the drive home. Following day checked all fused links concerning power steering components, one fuse box under hood (fuse area 50) and one fuse box way up to left in driver's side compartment, fuse area 42) fuses all good. Called Ford dealer service department representative and gave VIN number and no recalls were issued for this problem. Further research on Ford forum postings revealing this to be a common problem, and with other Ford products besides Ford Fusion.

- Porter Corners, NY, USA

problem #357

Sep 072015


  • 45,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel seized and the assist now warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

- Kansas City , MO, USA

problem #356

Sep 122015


  • 61,000 miles
I have already brought my car in for the power steering recall, and 2 months later I lost my power steering again. Please advise me as to what I do next.

- Glen Cove, NY, USA

problem #355

Dec 152014


  • 16,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 55 mph, the power steering became inoperable without warning. The failure recurred on one occasion. The vehicle was taken to a dealer where it was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,000. Updated 02/05/16

- Shelbyville, TN, USA

problem #354

Sep 032015


  • 26,000 miles
When the car was started and put into reverse, there was no power steering. The wheel was very hard to turn. The car was turned off and back on again and no change, still no power steering. Ford Motor Company has a recall on this problem for our vehicles make model and year, however, they said our vehicle is not included in the recall even though the recalled problem occurred in our vehicle. There is obviously an unsafe problem that occurred with our vehicle, and most likely with others too, and should be included in Ford's recall. How can they say our car is not included in the recall when the unsafe, recalled defect occurred in our vehicle?

- Pembroke Pines, FL, USA

problem #353

Sep 072015


  • 30,000 miles
Power steering failure had to drive it to dealer with no power steering. They now want $1,700 to replace the power steering. There was a recall on 2102 Ford Fusion steering but apparently not mine. How does a power steering fail on a three year old vehicle ?

- Prairie Village, KS, USA

problem #352

May 152015


  • 50,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that after attempting to exit the vehicle, the interior driver side door handle fractured. As a result, the contact sustained a hand injury that required medical attention. The vehicle was taken to the dealer where it was diagnosed that door handle needed to be replaced. The vehicle was repaired. On another occasion, the contact stated that while driving approximately 40 mph and attempting to avoid crashing into an animal in the road, the steering wheel seized without warning causing the contact to crash into the animal. A police report was filed and there were no injuries reported. The vehicle was not diagnosed but the body damage was repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. Updated 12/01/15

- High Point, NC, USA

problem #351

Sep 072015


  • 38,000 miles
The contact owns a 2012 Ford Fusion. While driving at approximately 10 mph, the power service warning indicator illuminated. The contact stated that the steering lost all power. The vehicle was not taken in for diagnostic testing. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 38,000.

- Fort Pier, SD, USA

problem #350

Sep 012015


  • 100,000 miles
The contact owns a 2012 Ford Fusion. While the vehicle was idling, the power steering failure warning indicator illuminated on the instrument panel. The contact drove the vehicle home without any power steering assist. The contact was made aware of NHTSA campaign number: 15V340000 (steering). The contact reached out to the manufacturer who stated that the vehicle was equipped with the same defective part, but was manufactured in a different plant that was not covered by the recall. The vehicle was not repaired. The failure mileage was 100,000.

- Adrian, MI, USA

problem #349

Aug 042015


  • 86,500 miles
Power steering went out. Car is very hard to steer in manual mode. Ford will not pay to fix since this vehicle was built 1 week after recall build dates. It is the same problem that vehicles in the recall experience. The recall needs to be extended to include all 2012 Fusion.

- Broadview Heights, OH, USA

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