accessories - interior problem
6.9
fairly significantTypical Repair Cost:
$600.00
Average Mileage:
55,587 miles
Number of complaints:
28 complaints
Most common solutions:
- not sure (16 reports)
- service report 04-027 (5 reports)
- call American Honda (1-800-999-1009), ask for goodwill repair (4 reports)
- replace the light (3 reports)
Helpful Websites About 2004 Honda Accord stereo/HVAC display module went dark
2008Jul 24
Accord LX V6
- Automatic transmission
- 50,084 miles
My stereo backlit display just went out on my Accord. So far it's the only real problem I've had with it.
2008May 27
Accord
- Automatic transmission
- 87,000 miles
It's been over a month plus , was told by Roberts Honda they would call me when the part came in - they never did!! I called them, took the car in(mind you it's a 45 minute ride both ways!) - the service manager who waited on me was rude, waited an hour plus to be told that the part that was ordered was wrong and they would need to re-order and I would have to come back. I am not happy - the time plus gas!!!!!!!! We'll see if they cal me this week!!
2007May 30
(reported on)Accord EX 4 cyl
- Automatic transmission
- 39,500 miles
I AM A DIE-HARD HONDA FAN, I AM ONLY 25 AND HAVE ALREADY BEEN THE VERY PROUD OWNER OF A 1998 HONDA CIVIC, A 1998 HONDA ACCORD, AND NOW MY USED (NEW TO ME) 2004 HONDA ACCORD, WELL, I BOUGHT IT ABOUT A MONTH AGO AND MY LCD DISPLAY WENT OUT IN THE RADIO, RENDERING THE A/C BUTTONS, THE CLOCK, THE RADIO STATIONS, AND WHICH CD OUT OF THE SIX IS PLAYING IMPOSSIBLE TO SAY, MY CAR ALSO SEEMS MUCH DARKER INSIDE, THIS IS A MAJOR INCONVENIENCE, HOWEVER, HONDA WILL REPLACE THIS SO IF THIS HAPPENS TO YOU DON'T FREAK OUT UNTIL YOU CALL THE DEALERSHIP WHERE YOU PURCHASED YOUR VEHICLE, DON'T LET THEM MAKE YOU PAY FOR IT, INSTEAD, CALL AMERICAN HONDA. BY THE WAY, I READ A GUY'S COMMENT ABOUT ONLY OWNING TOYOTAS AFTER HIS EXPERIENCE WITH THIS, WELL, I WOULD RATHER NOT BE ABLE TO SEE MY RADIO THEN HAVE A TOTAL PIECE OF CRAP. I JUST TRADED IN MY AVALON, WITH ONLY 45,000 MILES THE TRANSMISSION WAS SLIPPING AND THEY ARE NOTORIOUS FOR HAVING SEVERE, I MEAN VERY SEVERE PROBLEMS WITH ENGINE SLUDGE, SO MY ADVICE.... THEY SUCK DO NOT SPEND 30 SOME ODD THOUSAND TO END UP WITH A "VEHICLE" IF YOU CAN CALL IT THAT LIKE MY AVALON, LOVE THE CAR-LOVER CHIC
2008May 27
Accord V6
- Automatic transmission
- 87,850 miles
On May27 my radio/ hvac backlight was working perfectly. On the way home (I always leave the radio on) so I didn't notice until I went to turn on the air I couldn't see anything!!
Googled and found this site - called my dealer the next morning and they told me it might be covered. I again went on line and found other info including the actual service report - my vin was among those included in the extended warranty!! (There are many more than what are listed in this complaint site!!!!!!) Just got back from the dealer (Roberts Honda in Downingtown, PA) First they did a diagnostic test - no charge!! When they get the part it will be fixed absolutely no charge to me!! I am very satisfied!! This site did the ground work for me!!!!
2008May 12
Accord LX 4 cyl
- Automatic transmission
- 39,652 miles
This happened on my way home from work, one minute I can read the display next minute it's black. Definitely a pain in the ASS, can't read the clock to see how late I am, don't know what temperature I have it set on, can tell what track of the CD I am on. My husband did check all of the fuses and could not find anything wrong. So today I was looking for any advice and found this site and am happy I can contribute. Thanks to the one poster about the VIN#s mine is in the range and I will be calling the Honda dealership to get this fixed. Although after reading the other posts I am worried they will give me the run around. I have a suggestion for those of you who are having a problem and being refused or abused by Honda dealerships... can you say CLASS ACTION LAWSUIT? Obviously this is a problem and they (Honda) don't want to do a recall but if enough folks band together Honda would be stupid not to honor their customers rather than fight a class action. Thanks for listening and Thanks to all the posters for the information!
2008May 11
Accord EX 3.0L V6
- Manual transmission
- 34,526 miles
Well this problem just happened to me today. I can't call Honda of America because it is Sunday. I did, however, find the service bulletin 04-027 and I read that for my car to be covered under this problem my vin number has to be between ...4A000001 and ...4A014719. Well my vin number is just a little bit out of that range (I'd rather not give out my exact vin number...). So i guess i will have to call tomorrow to see if they can help me. This had better be covered because it is obviously the same problem. If it isn't covered, i will never buy Honda again.
2008May 06
Accord DX V4
- Automatic transmission
- 71,000 miles
my stereo light went dark- i don't know what to do.
2007Sep 18
Accord EX 2.4L
- Automatic transmission
- 47,968 miles
I AM NOT SURE OF WHAT I SHOULD SAY EXCEPT THAT I WAITED TOO LONG TO CHECK ON LINE TO FIGURE OUT IF I WAS THE ONLY PERSON WITH THIS PROBLEM. I WAS SURPRISED TO SEE THAT THERE WERE MANY MORE PEOPLE WITH THE SAME EXPERIENCE. THE RADIO LIGHT WENT OUT A COLD MORNING BUT CAME ON 4 DAYS LATER FOR A FEW SECONDS AND WENT OUT FOR GOOD. I CAN ONLY SAY THAT " I AM DISAPPOINTED WITH HONDA.
2007May 13
(reported on)Accord EX
- Automatic transmission
- 68,000 miles
The backlight to the radio/AC went out a few weeks ago on my '04 Accord and after reading the posts here on carcomplaints.com I figured it was going to cost me a bundle to get it fixed. However, to my delight I went to the local dealer in Frederick, MD and experienced no problems. They immediately knew what my problem was and told me it wouldn't cost anything to replace, but they would have to order the part to fix it. A week later they received the part, I dropped my car off and 2 hours later it was fixed, for free. Kudos to Shockley Honda in Frederick, MD for taking care of their customers! My car is not under warranty and I do not have an extended warranty -- this problem was fixed by Honda for free. If your local dealer won't do it, seek out another dealer and file a complaint with Honda about the dealer that refused to do the required service.
2007May 18
(reported on)Accord LX V4
- Automatic transmission
- 54,500 miles
Stereo without light at night. I heard this problem only happened on 6 disc changer but mine is only single disc and it still happened.
2007Dec 24
Accord LX
- Automatic transmission
- 78,000 miles
I was surprised to find so many other with the same backlight problem on the stereo/HVAC. This just happened to me and I will be contacting the dealer to see if they will cover the fix. I thought this might be a wiring problem because I unlocked my car today today and all 4 windows came down without me touching a button. Anyone else have a similar problem in addition to the lighting problem?
2007Nov 16
Accord V6
- Automatic transmission
- 43,000 miles
I am very disappointed in this car. I bought the car in March, 2007.
2007Nov 25
Accord EX 3.2L V6
- Automatic transmission
- 56,000 miles
This is not a complaint. After I found out I had a backlighting problem on my radio inadvertently, I called Autowest Honda located in Fremont, Ca. I was pleasantly surprised that the lady from the service department acknowledged there was a recall on the radio first, and the repair cost would be covered by an extended warranty. I took my car in for a diagnostic check after calling the dealer. I returned to the same dealer for the repair two days later after the radio printed circuit board had arrived. It took the technician two hours to fix the backlighting problem.
2007Jan 16
Accord EX V6
- Automatic transmission
- 72,000 miles
Unbelievable that Honda has not recalled this problem part. How many of us are driving around in the dark without being able to see our stereo/HVAC controls? What Honda quality?
2007Aug 27
(reported on)Accord V6
- Automatic transmission
- 43,879 miles
Quality Honda???? Calling Honda America tomorrow to ask for goodwill adjustment
2007Jun 01
(reported on)Accord EX 2.4
- Manual transmission
- 53,000 miles
The clock/Stereo lights went dark. As described elsewhere this is not a problem with the fuses. Call the dealer and the warranty for this item has been extended to 100K. Scheduled an appoint so hope all is well and thank you to those that blazes these trails.
2007Nov 07
(reported on)Accord EX V6
- Automatic transmission
- 54,000 miles
I was driving home from work tonight and my display flashed, then went dark! Like others have mentioned, the radio, cd & ac/heat still work. I also thought it may be a fuse problem & even tried (as stupid as it seems) turning the car off and starting it again. No luck. So when I got home, I decided to "google" the problem and was shocked to find this many complaints. It makes me so mad they haven't issued a recall! I plan on calling Honda customer service tomorrow. I will keep you all posted as to what happens with my problem! Thanks to everyone for sharing what happened to them!
2007Oct 03
(reported on)Accord EXL V6
- Automatic transmission
- 42,500 miles
Dealer has checked the problem out and said it was covered by an extended warranty by Honda 7years and 100,000 miles. Will repair at no cost to me. Call Honda to see if your vin number is covered. they have been very helpful.
2007Oct 05
(reported on)Accord ES V4
- Automatic transmission
- 108,000 miles
what time is it,what station am i on,a real pain in the ass
2007Oct 03
(reported on)Accord 2.4L
- Manual transmission
- 68,351 miles
My screen also died. Had to "shop around" to find a dealer that would replace it under warranty. The dealer I bought the car at wouldn't replace it. After calling around, I found one that would. This is a known defect, and only affects 2003-2004. They changed CD player manufacturer for 2005.
2007Jul 01
(reported on)Accord EXL V6
- Automatic transmission
- 35,000 miles
Display went completely dark. Could only see the display very faintly in the bright sunlight. Car had <36K miles, but was 3 months beyond the 3-year warranty.
Googled and found the TSB was issued in July 2004 for this issue!
Honda service department charged me $50 to replace (they said it normally would be $1000), but I thought this was wrong since a TSB was issued and it was tough luck it went out 3 months after the warranty expired, so I called Honda corporate affairs and the Honda service department refunded my money.
2007Aug 05
(reported on)Accord EX V6
- Automatic transmission
- 20,720 miles
The stereo HVAC display malfunction (gone dark) should not be a problem in a car this new. Obviously this is a design flaw in an otherwise great car.
2007Jun 18
(reported on)Accord EX-L 2DR 2.4L I4
- Automatic transmission
- 34,200 miles
Yesterday, the display in the radio went blank. The radio works fine, you can't see any of the displays for the radio/AC controls. Everything else works fine.
So far I'm the winner on lowest miles. My car only has 34,200 miles. I purchased the car in April of 2004. I'll post the outcome of the dealer visit later.
2007May 03
(reported on)Accord EX 4 cyl.
- Automatic transmission
- 49,500 miles
I thought I should post this to show that there are probably a lot more out there with the same problem. I checked all of the fuses and they are fine. I called the dealership and she told me to bring it in and that a fuse would not fix it. I asked if it would be covered under warranty. I did not get a straight answer.
Please issue a recall or a free service agreement for this problem. It's the right thing to do. One of the strong selling points for this car for us was the Stereo/HVAC display. Stand behing your design and fix it for free!
2007Feb 16
(reported on)Accord EX
- Automatic transmission
- 45,000 miles
After only 45,000 miles on my car the dashboard's back light went out. I can't see view my radio/CD, ac system and clock. It is definitely annoying. I took in to the Honda dealer and the repair people will charge $95.00 just to see what the problem is. The cost will be applied to the charge of the repair if I choose to fix it at the time. Otherwise I am out $95.00 what a rip off. I am very disappointed!!!
2007Feb 11
(reported on)Accord LX
- Automatic transmission
- 59,200 miles
Recently purchased this vehicle from a used car sale and discovered that the back light on the stereo was not working. The LED can only be viewed in the daylight or when the interior lights are shining on the display. I have no access to a clock, or any stereo controls. I suspected it was a blown fuse or something minor until I did some research on the web and discovered this was a $900 problem. I got a pretty good deal on the rig so I may just have to live with it. I did want to make sure that people know this is an issue on the 2004 Honda Accord LX which is excluded from the Service Bulletin 04-027
2007Jan 03
(reported on)Accord EX V6
- Automatic transmission
- 64,000 miles
Radio and heater/ac controls all go dark. Everything works, you just can't see any channels, time, temp settings or anything else the display shows. You can see it's there when bright sunlight is directly on it. I've read forums and it's a know problem with American Honda. Service bulletin 04-027 and it says at the top "Audio - HVAC Display Module." The number for American Honda is 1-800-999-1009. Sounds like some people are getting good service from their dealers and they are just replacing it... others not so lucky. The price is around $1000 to replace the whole radio! HONDA NEEDS TO ISSUE A RECALL!!
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A D V E R T I S E M E N T S
2007Jan 01
Accord EX V6
Not sure when the light went out, but did not get it fixed because I didn't think it was worth the money.
At Honda, the dealership told me the light was out, so I took it to another place who told me the light was working. Took it back to Honda, who then said something was wrong with the circuit board and quoted about $150.00 to replace the whole unit. Didn't think I should that much, so I just dealt with not being able to see the radio stations, how many CD's were in, info about the AC... which was pretty IRRITATING!!!
Friends and family would laugh in my car.
FINALLY, Honda figured out that there was something wrong with their radios, so I brought it in to get replaced. THAT took over a month and multiple trips, but that was because of the dealership, not Honda.
That with all the other issues I've had with this car make me wonder if I'd be better off with a different one.
mjcolbeth
Irving, TX, USA
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