really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
88,186 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Acura TL body / paint problems

body / paint problem

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2004 Acura TL Owner Comments (Page 8 of 9)

« Read the previous 20 complaints

problem #36

May 152010


  • 65,000 miles


Acura TL 2004 - there is a crack on the dashboard above the passenger's airbag which runs from the windshield all the way down to the glove compartment. Reported it to the dealer and service center and didn't want to replace it since there was no formal recall issued by Acura and the car is out of warranty. I have safety concerns related to the proper operation of the airbag due to this situation.

- Vega Alta, PR, USA

problem #35

Jul 152010


  • 113,000 miles
I own a 2004 Acura TL. Car is now approximately 6 years young, and has developed two unsightly cracks in the factory vinyl dash pad; one small (near the center speaker), and one large! the large crack has developed, it appears, directly on the seam where the front passenger airbag may deploy (I assume because the vinyl material is much thinner here than elsewhere on the dash), and I am afraid this may be a safety issue in allowing the airbag to deploy properly upon frontal impact. This is unacceptable for a six-year-old vehicle, much less a luxury vehilcle such as this Acura. From what I read online, there are many other owners experiencing similar or identical issues with their TL dash, and I believe it should be covered by a recall from Acura. I trust this car to the ends of the earth, but am extremely disappointed with the workmanship and quality of this, my seventh (7th), Honda/Acura vehicle. I might understand a cracked dashboard if the car were 20 years old or more, but not from a vehicle only six years young!

- Edmond, OK, USA

problem #34

Aug 092010


  • 108,900 miles
Hello, I have a 2004 Acura TL with 109,800 miles on it. Within the past three weeks, three large cracks developed on the dashboard. One is directly over the steering wheel and the other two are on the passenger side over the airbag. My concern is that the cracks will continue to spread and deploy the airbags causing a safety hazard. I purchased the car in June 2008 with 60K+ miles. At the time of purchase there were no cracks on the dashboard. I've always taken various steps to protect it from the Texas sun. It's always parked in the garage, always used a sunshade up when parked outside, and always vented the sunroof and windows when it is hot outside. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Antonio, TX, USA

problem #33

Aug 212010


  • 70,000 miles


I have a 2004 Acura TL that the plastic dash is cracking around the passenger airbag. Apparently this is a very common defect due to the many owners of 2004 and 2005 TL owners with the same problem I've found on the internet. I, and my mechanic feel this could effect the deployment of the passenger side airbag, and is a potential safety concern.

- Cooper City, FL, USA

problem #32

Dec 212009


  • miles
Crack on dashboard above passenger's side front airbags. Runs entire width from windshield to glove compartment. Dealers does not want to repair crack since the car is out of warranty.

- Palm Harbor, FL, USA

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problem #31

Jul 212010


  • 72,500 miles
I noticed a large crack on the passenger side dashboard running along the left side of the airbag compartment, we haven't had any accidents or anything that would cause this, I had the car inspected by the dealership where we purchased the car (new) in 2004 and I was told it was considered a cosmetic problem and that it would not interfere with airbag deployment...also to replace the dashboard would cost $1200! I personally feel that Acura should be forced to issue a recall and replace the dashboard before someone dies because the passenger-side airbag either deploys wrong or not at all!

- Monahans, TX, USA

problem #30

Jun 232010


  • 90,000 miles


2004 Acura TL - dash has a 2' crash on the passenger side running top to bottom and into SRS airbag area. Crack started at 90, 000 miles. Dealership acknowledged problem but since car is out of warranty wants $580 to fix. This crack may seriously affect airbag deployment on passenger side.

- Macon, GA, USA

problem #29

Mar 012010


  • 58,000 miles
A few months ago I noticed a small crack on the dash of my 2004 Acura. That small crack has progressed to a large one and joined by two others. The cracks are on the passenger side directly over the airbag. This makes me concerned that the airbag may not operate properly if needed. It also makes me wonder if the crack was not caused due to a defect from the airbag. The vehicle is garage kept and is shaded when exposed to the weather. There is no other reason for the crack other than a defect in the product (airbag or dash). I would hate to get in an accident only to find out that the protection I paid for did not work.

- Apopka, FL, USA

problem #28

Aug 012010


  • 77,000 miles
2004 Acura TL has developed 2 large cracks over the air bags in the dash board of my car. I am concerned not only about the appearance but my safety in the event of an accident. Will it deploy properly or will it go off on its own while I am driving down the road?

- Franklin, TN, USA

problem #27

Jul 232004


  • miles
Dashboard cracked where passenger airbag is located. On the internet, seeing a high frequency of complaints. Concerns are the airbag may not work correctly now.

- Lizella, GA, USA

problem #26

Jun 302010


  • 84,525 miles


2004 Acura TL dashboard cracked in three (3) different areas above the passenger side airbag. I have done some research and found that Acura has identified this as a defective part, but is not willing to replace it without the owner paying for a good portion ($800 to a $1000). Yes, this is a defective part and it has occurred on countless 2004 Acura TL's, my number one concern is that this a safety hazard. I'm concerned with the passenger side airbag deployment now that the dashboard is defective. I no longer let anyone ride in the front seat of my perfectly good vehicle because I'm concerned for there safety. I think a little operational risk management needs to be applied to this situation and Acura should be required to fix this defective part via recall. I should not in anyway be required to pay ($800 to $1000) so I can feel safe to let someone ride in the passenger seat again. Another concern is if and when replaced are these dashboards exactly the same? very respectfully.

- Jacksonville, FL, USA

problem #25

Jul 012007


  • 49,000 miles
2004 Acura TL with cracked dashboard around passenger airbag. Outline of the airbag was visible since the car had approximately 50000 miles. Now the cracks are very visible and getting worse. Safety concern because of passenger airbag. Called Acura corporate, they offered a 25% discount to replace the dashboard which I believe is an admission that it is a defect. I could not afford to pay $1500 to have it replaced and feel that Acura should replace the dash. Many people have a similar problem. Acura has not issued a recall. I am hoping that NHTSA can influence Acura to do the right thing and protect the consumer. My car now has 100,000 miles and the cracks are very noticeable. I am concerned for safety of passengers because of the airbag. In addition, the car is supposed to be a luxury car and this defects detracts from the appearance and dramatically impacts the resale value. Please do what you can to force Acura to step up and fix the known defect.

- Chester, VA, USA

problem #24

Jul 282010


  • 94,100 miles
This complaint is in regards to 2004 Acura TL dash boards cracking in the area of the passenger airbag. My car with 94K mile dash cracked yesterday perfectly along the passenger dash. While researching this online I see that several people have complained and have pictures of the exact same issue which can possibly be hazardous if the airbag deploys.

- Atlanta, GA, USA

problem #23

Jun 102010


  • miles
2004 Acura TL with a cracked dashboard.

- Lake Worth, FL, USA

problem #22

Jun 232010


  • 86,000 miles
The contact owns a 2004 Acura TL. The contact stated that the dashboard that surrounds the air bag was cracked and has become progressively worse over time. The air bag light illuminated immediately after the dashboard displayed a small crack. The dealer stated that the vehicle should be fine, but the contact was concerned since the crack was on the passenger side air bag. The failure mileage was 86000 and the current mileage was 88000.

- Orlando, FL, USA

problem #21

Jul 022010


  • 63,000 miles
Outline of passenger airbag has appeared as a crack in the dash on my 04 Acura TL. It has 63000 miles and was bought as certified.

- Nederland, TX, USA

problem #20

Jun 262010


  • 111,584 miles
Dash on passenger side of 2004 Acura TL cracked exactly as depicted on many sites afecting owners of such make & model. This is a failure consistent with its mfg year and should be repaired under warranty.

- Vega Baja, PR, USA

problem #19

May 012009


  • 90,000 miles
This involves my 2004 Acura TL, which I have owned since October 2007. In the two and a half years since the purchase, significant cracks have appeared on the dashboard of this car. There are several cracks on the dash in front of the driving panel. There are also two major cracks on the passenger side, each one running from the windshield all the way to the glove box. What makes this worrisome is that each crack runs along the passenger side airbag, which is weakening the integrity of that airbag. I am concerned that these cracks could cause the passenger airbag to deploy unexpectedly, injuring any passenger in that seat and possibly even causing an accident. It could also cause the airbag to deploy improperly during an accident, and either fail to prevent injury or make the passenger's injuries worse. This defect is occurring in the 2004 and 2005 models, but Acura is treating it as a cosmetic issue rather than a safety one, and refusing to cover the expense of replacing the dash, which costs almost $2000 including labor and parts. Other 2004/2005 TL owners who had the dash replaced were told that the new dash was made with different materials and would not have the same problem. This is a de facto admission that these dashboards were made with inadequate materials. This is indeed a safety issue, as it involves the airbag. These cracks are significantly compromising the safety of this car, and Acura needs to issue a safety recall rather than treat it like a cosmetic issue.

- Penscola, FL, USA

problem #18

May 302010


  • 73,000 miles
2004 Acura TL dashboard has 2 large cracks that appeared in the last 7 days. One is about 14" long and runs from the area of the glove box/air bag all the way towards the windshield.

- Boynton Beach, FL, USA

problem #17

Oct 012009


  • 93,000 miles
Cracked dash in many places.

- Saint Petersburg, FL, USA

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