I recently took my 2006 Chevy Equinox LS to another dealership, Freeway Chevrolet also in Phoenix Arizona, closer to where I live to have an issue looked at that I was having with a rattling sound that appeared to be coming from the end of the vehicle.

I was told from a representative at Freeway Chevrolet after they diagnosed the problem incorrectly by stating that there was a problem with the struts and strut mounts and told me that they would be able to fix the problem but it would cost me a one hundred dollar deductible, even thought I have an extended warranty.

Then the representative at Freeway Chevrolet told me if I took my vehicle back to Midway Chevrolet where I originally purchased my vehicle, I was told that there will be no deductible.

After taken my vehicle to Midway Chevrolet on May 26th 2007 I explained to a representative what I was told at Freeway Chevrolet and he stated to me that they had no right stating that it would cost me a one hundred dollar deductible and that Freeway Chevrolet just did not want to perform the work.

Which I will never step foot in Freeway Chevrolet again, the last thing I want is some lazy employees performing half ass work on my vehicle just because they don�t feel like working.

The technicians at Midway Chevrolet look at the rattling sound and they stated that it was not an issue with the struts or the strut mounts as stated to me at Freeway Chevrolet.

They told me it was an issue with the steering Column and that a piece needed to be replaced and that they would need to order a part.

I was called back once the part had come in and was told for me to bring my vehicle back again to have it repaired.

I took my vehicle back again on May 30th 2007 and dropped it off at the dealership at eight AM and was told that my vehicle will be ready by the end of the day and I was taken to my place of employment via the courtesy van.

I called the dealership back eight hours later, I was told that my vehicle was ready but the were not able to come back with the courtesy van because they stated that the drivers were just getting back to the dealership and that I was to far for them to come and get me at that time.

I ended up having to get a rental car for the day and was able to drop it off at the dealership the next morning.

After I picked up my vehicle and noticed later in the day when I had to get on the freeway, I realized the as the vehicle got up to 45 I noticed that the steering was becoming stiff and hard to drive.

The faster I would drive the vehicle the steering became even more difficult to operate as if the steering was beginning to lock up.

You would figure that after a technician completes his or her work on an area of a vehicle such as the steering that they would have enough common sense to test drive the vehicle before giving it back to the customer.

So needless to say I will be taken time off of work again to take my vehicle back to Midway Chevrolet to see if they can resolve this issue because I refuse to have to drive all the way back there when the problem could have been resolved just by the technician taken the vehicle for a test drive.

After taking my vehicle back again for the same issue today June 1st 2007.

They had a manager test drive the vehicle with me in the passenger seat, and while he was driving he said he see's where the probelm is.

After returning back to the dealership ge gets out and says to another employee that he has no clue what the problem is right in front of me.

I can't speak for the service at any other Chevy dealerships, but I can say for sure that Freeway Chevrolet in Phoenix Arizona are about of lazy bastards and Midway Chevrolet are just plain f*cking clueless about there own products.