This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on a four lane street with two lanes going South with a median in the middle and two lanes going North. I was in the left hand lane going South towards 1-70 and was going around a slight corner towards the left and tried to straighten out my wheel and my wheel was stuck turning left. I tried again to get my wheel to straighten out, and it was stuck. I slammed on my brakes, but it was too late and went over the median separating the 4 way lanes. I hit a large street signs and multiple reflectors on the median. Upon impact multiple check engine lights appeared and wheel was finally able to make a turn to right to get to side of the road. My car is not even 2 months old and was a brand new 2011 Equinox. When I went to report the issue to the dealer I bought it from after the accident the car sales man there said "oh this has never been an issue with any years of the Equinox's".....hate to break it to him but looks like multiple people have had similar steering and wheel issues with this model. Very frustrating.....GM was contacted and it can take anywhere from 30-120 days for them to come evaluate the status of my car to see what caused the problem. This is a very frustrating problem as my car is only 2 months old and was a brand new vehicle.
Our 2011 Equinox has just now started showing some "friction" in the steering mechanism when making slight steering corrections while traveling at highway speeds. The condition is more noticeable when starting to turn left. It is barely noticeable at lower speeds but can be detected. The Equinox was put into service in September 2010. "friction" is my word choice; this being an all electric power steering the problem might well be some other condition.
On 2/21/11, I was operating my 2010 Chevy "Equinox" on I-95. After about an hour and half start I began to have steering problems. Traveling at a sustained speed of approximately 70mph I began to notice the steering wheel was sticking, when I attempted to pass a slower vehicle. The longer I traveled, the problem became more noticeable. This situation continued for at least four hours, until I left the interstate and entered a secondary highway, where the speed was slower and more traffic, which required more movement in the steering wheel. This situation kind of caught me by surprise since the vehicle had 26,000 miles and has been operated in this type of driving numerous times. It does not appear to "stick" at slower speeds or in traffic. But I feel it could catch an individual off guard, who may not be an experienced driver. I took the vehicle to the dealership (2/22/11) they could not duplicate the problem nor did the computer indicate something had happened. I contacted Chevrolet/GMC via phone and E-mail. Their response each time left me with the impression they appreciated the information. I've indicated to them they have a sleeper with this electronic power steering system. There was no response, that the car was safe or if they had a problem. This car has a problem "a sleeper". and according to the web I'm not the only one that has a problem, which could led to serious injury or death.
- Riva, MD, USA
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- Columbia, MO, USA